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Customer Service Program Manager Resume ...
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Title Customer Service Program Manager
Target Location US-NY-Brooklyn
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Baldwin, NY Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEBold ProfilePROFESSIONALSUMMARYI am a highly motivated hard working employee, I take all my task serious and like to complete them in a timely manner. I work excellent in team and individual situations. I communicate very well with co-workers, employees and employers. SKILLS PunctualityReport WritingGeneral MaintenanceCustomer servicePest and rodent knowledgeStaff TrainingSafety ComplianceTime ManagementWORK HISTORY SHIFT SUPERVISOR 11/2023 to CURRENTCamba- Kings Inn Family Shelter Queens, NYMaintain professional relationships with clients and client confidentiality. Develop, implement and manage a preventive maintenance plan that ensures all facility standards are met.Ensure staff attends all necessary universal precaution trainings. Train direct reporting staff on facility operations and proper use of all equipment in accordance with DHS requirements.Report any and all inoperable tools/equipment to Assistant Program Manager.Provide and/or oversee the provision of minor repairs and improvements to facility not otherwise provided by facility landlord or DHS staff, i.e. installation of locks, painting plastering, and small plumbing repairs. Provide and/or oversee the provision of maintenance to the facility through daily cleaning of dormitory, bathrooms, hallways, staff offices, etc. Ensure proper maintenance inventory and storage of all maintenance equipment, supplies and tools.BUILDING PORTER 02/2023 to CURRENTChoice Management Brooklyn, NYCommunicate with coworkers and managers about completed duties. Performed cleaning and maintenance duties as directed. Greeted guests with warmth and professionalism for friendly, helpful service.Completed sweeping, mopping, and window-cleaning.Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.Identified repair needs and major maintenance concerns, and escalated issues to the super.Empty waste paper and other trash from premises and moved to appropriate receptacles.Go to various apartments that are having issues and assess if I can fix on spot or communicate to the super if its a bigger issue. Use vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.Supervise supplies in inventory and submitted reorder requests. Use organic-based chemicals to disinfect floors, counters and furniture. PESTICIDE TECHNICIAN 11/2017 to 11/2023Green Earth Pest Control New York, NYEducate and advised customers on preventive measures to reduce pest infestations.Comply with safety guidelines and regulations with during pest control processes.Apply pesticides to inside and outside of structures utilizing company protocols.Write detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.Deploy physical baits, glue boards, and traps to catch and eliminate interior pests.Drive to customer residences and places of business to inspect for pests. Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.Deliver exemplary service to all customers, encouraging repeat business, positive feedback and long-term loyalty.ASSISTANT MANAGER 04/2013 to 11/2017Journeys Shoes Garden City, NYSupervised day-to-day operations to meet performance, quality and service expectations.Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.Made bank drops each night.Helped with planning schedules and delegating assignments to meet coverage and service demands.Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement. Maintain clean and professional environment for consumers to shop comfortably.ASSISTANT MANAGER 08/2012 to 07/2013T-Mobile Garden City, NYSupervised day-to-day operations to meet performance, quality and service expectations.Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Opened phone line accounts for customers who needed them Sold various phone models from iPhones to Samsungs etc. Was responsible for opening and closing the store. Kept store neat and clean at all times for the best shopping experience. SALES SPECIALIST 05/2010 to 08/2012Macy's Department Store Garden City, NYProvided first-rate service to all customers and potential customers. Built rapport with customers and assessed needs to make product recommendations and upsell.Complete Phone orders for customers who call in and order from the store directly.Restock department when displayed clothing is being purchased at a high rate.Keep stock room organized.Handle cash, checks & credit card transactions.Trained and mentored new sales representatives.Built relationships with customers and community to promote long term business growth.Contributed to team objectives in fast-paced environment. Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.EDUCATION No Degree Auto Mechanics 04/2017Lincoln Technical Institute - Whitestone Queens, Whitestone, NY No Degree Liberal Arts And General Studies 05/2012 Nassau Community College, Garden City, NYHigh School Diploma 05/2009Westbury High School, Old Westbury, NY

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