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Click here or scroll down to respond to this candidateCandidate's Name
Administrative ProfessionalLocation: Detroit Michigan Phone: PHONE NUMBER AVAILABLE Email: lalawatkinsStreet Address @gmail,comSummary of QualificationsGoal-oriented individual with strong leadership capabilities. Administrative support and customer service are incomparable. While showingattention to details, with all assignments and dedicated to being a team player and a consummate professional. Over fourteen years experience insuccessfully dealing within a business setting in the Healthcare industry.KILLS EXPERIENCELeadership March 2019 PresentRemote Independent Freight Dispatcher *Watkins Dispatch & LogisticsA partner for owner-operators & fleet owners provided comprehensive support for logistics businessof all sizes. Trip planning Obtaining cargo,, While attained a 99% accuracy rate in collecting brokersrequest, documenting incident details, and conveying critical information to each driver.Communication Developed and executed marketing programs and general business solutions resulting in increasedcompany exposure, customer traffic, and sales.Organizational & DevelopmentConflict Resolution March 2017 PresentRemote IBO - Support Specialist Arise PlatformTalent Management Responsible for assessing customer needs, troubleshooting issues related to customer data,recommending corrective actions, and driving issues to resolution.Effectively instructed customers over the phone and provided technical support, while maintaining anConfidentiality exceedingly friendly and business-focused mindset.Adaptability August 2010 December 2023Executive Director - Operations Manager iCare Concierge LLC Michigan/FloridaImplement 14 years of experience in office management. Highly organized, efficient, and skilled in a varietyof office support tasks, including but not limited to:Gerontology managementHuman resource managementCase ManagementBusiness communicationCritical analysisRemote Customer ServiceMay 2013- September 2016Spectrum Juvenile Justice Services -Lead Youth Worker + Highland Park MichiganExperience and knowledge related to behavioral management techniques, such as verbal de-escalationPromote the dignity, independence, and a voice for the elderly/youth population, while advocating forover 100,000 residents that live in a licensed LTC facilityCATIONAssociate Of ScienceMajor: Gerontology Certified :NHA- Volunteer LTC Ombudsman-Gerontology managementMadonna University Livonia, MI June 2014Trade School Certifications:Certified: CNA, PCT, CPR, HHA, Phlebotomist & Med TechniciansAbcott Institute Southfield, MI July 2014 |
