Candidate Information Name Available: Register for Free Title Contact Center Customer Service Target Location US-NJ-Piscataway Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Street Address  Division avenuePiscataway NJ Street Address
EMAIL AVAILABLEObjective As a team member of your organization, my objective is to provide the best customer experience in the area of service or sales. I will use my prior training and skills in leadership to meet the overall business goals while providing the best in class customer satisfaction.Job Experience2022 Current MUFG Bank Contact Center Financial Analyst Jersey City NJ Assisted in building the Contact Center Hotline & Department Directory Re-created Procedure Guides for Contact Center Implemented changes to the existing Contact US website for clients/non-clients or vendors Analyze and monitor daily calls Send Daily Analytic Reporting to Operational Team Created Contact Center scripting Manage team mailboxes KPIs2016- 2021 Momentum Solar Call Center Supervisor South Plainfield NJ Coordinate Solar Consultations for Homeowners in Various Areas Schedule Meetings upon the need and interest of the homeowner Built Team schedules/breaks/lunches Developed the Customer Interface Calling Scripts for Sales and Solar Obligations Call Center Supervisor roles include:o Assisted Employees with Questions, Escalated Calls, Credit Checks and Solar Analysiso New hire Training and One on One meetings/trainings as needed to meet sales goals2014-2016 Alorica Partnering Customer Support Services Norfolk, VA Verizon Customer Care Floor Support Monitor and update customers accounts as requested Offer customers best account options/ new plan packages/ promo deals Review account activity and requests Resolve Customers Service issues and Escalated Calls 5/2014-9/2014 International Marketing Association Norfolk, VA Strategic Sales Representative Strategic sales for Medical Alert systems Emphasize Product benefits Discuss alternate payment arrangements Stress customer satisfaction with new product.2013  2014 Gifted Minds Academy Portsmouth, VA Lead teacher- Manage assistants, schedules, announcements Responsible for weekly lesson plans Coordinate classroom activities and organization CPR/First Aid Certification2011- 2012 Lord & Taylor Westfield, NJ Sales Associate- Womens shoe department Assist multiple customers in satisfactory shoe selection Assist customers in person and by telephone. Manage orders to other stores and online for customers 2010-2011 Buds of Promise Day School Plainfield, NJ Specialize in child care, ages 6 weeks - 4 years Teacher Assistant CPR/First Aid certification Inspire children to learn and be creative in a fun environment. Education 20022007 Union Catholic High School Scotch Plains, NJ Graduated  3.5 GPA Lead UC Choir Member. Award Recipient.2007- Union County College Cranford,NJ Major- Business Management/ Minor- Early Childhood Development Associates Degree in ProgressReference Available upon request.