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PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYTechnical support specialist with strong analytical and communication skills. Detailed oriented with years of experience in customer service in the information and technology field. Able to adapt quickly to any environment and work comfortably as part of a team or individually, as necessary to produce the highest quality result. In-depth knowledge in various software packages and operating systems.Skilled in providing customer end-user help desk support. SKILLSOperating system: Windows, MacOSConcepts: Active Directory, RDPTools: Wireshark, Zabbix, TeamViewer, SplashtopVirtualization: VMwareOperating System: Windows 10 & 11Others: Zoom, Teams, Excel,Adobe AcrobatSalesforce:Objects, Records, Permissions, Flows, Reports EMPLOYEMENT BACKGROUNDIT DirectorBayaan Academy, Tampa, Florida, Oct 2023 - Current Google Admin Console & Chromebook management Data Entry, Password Management, Computer Maintenance Remote Desktop support, zoom management, & Printer Management Microsoft Office 365 ManagementIT SupportUniversal Academy of Florida, Tampa, Florida Aug 2022 - Aug 2023 Google Admin Console & Chromebook management Remote Desktop Support, Printer Server Management Troubleshoot LAN, WAN, VoIP issues on a regular basis. Ensure network security and connectivity.HVAC InstallerComfort Authority, Tampa, Florida May 2021 - April 2022 Creating a pleasant experience through the conversation for the customer Having thorough knowledge on all offers and products to answer all customer questions quickly and effectively. CERTIFICATIONSActively working towards Salesforce AdministratorCertificationWorking Towards CompTIA A+, Network+, and Security+ CertificationOSHA 10LANGUAGESENGLISHARABICEDUCATIONSouthern Technical College (STC) Florida,GPA 4.0HVAC Installation and repair