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Click here or scroll down to respond to this candidateGastonia, NC 28054 PHONE NUMBER AVAILABLE EMAIL AVAILABLESHENITRA L. JONES, CPCA team playing hard working machine! Highly adaptable dedicated worker with the ability to learn new concepts and skills quick and efficiently. Excellent written and verbal communication skills: strong analytical, organizational and time management proficiencies. Effortless prioritizing and diplomacy skills coupled with the ability to be detailed oriented. Demonstrated success improving business outcomes through increased operational efficiency, performance management and strategic relationship building. Providing excellent customer service and satisfaction are my key objectives!Professional ExperienceInsight Imaging dba Videre Diagnostics Charlotte, NC March 2005 - PresentDirector of Operations (Sept. 2012 Present) Remote Position Last 5 YearsManage and direct 52 Sonographers in 7 different markets. Approve paid time off and over time as needed.Keep track of team licensures and verifications.In charge of maintaining and invoicing over 350 medical practice relationships.Instrumental with starting up new accounts by accessing practice proforma metrics and profitability analysis.Assist Human Resources Department with biweekly payroll by collecting data, updating payroll records and timesheets. Investigate and resolve payroll issues.Recruit and interview potential new team members as needed. Assist with the onboarding process.Responsible for managing all efleet vehicle contracts/arrangements and day to day sonographer scheduling.Proven track record of managing multiple projects simultaneously, managing time and resources to ensure tasks are completed efficiently and within established timeframes.Motivate and develop team leaders through coaching, feedback and personal development in order to enhance service delivery, meet contractual obligations, maximize staff retention and team morale.Liaison between practices, sonographers and interpreting physician groups.Work closely with Business Development to identify target areas for prospective sales growth.Conduct ongoing audits and assessments of operational performance.Medical records administrator and patient scheduler.Privacy and OSHA Compliance Officer, HIPAA Officer.Utilize superb critical thinking skills to troubleshoot any operations or clinic issue that may arise.Medical Coding/Billing Specialist & Medical Records Administrator (June 2007 Sept. 2012)Data/Charge entry for mobile diagnostic ultrasound.Medical records/chart review.Obtain medical records release and provide requested documents.Patient insurance and demographic verification.Responsible for working EDI transactions and ERA files, including reconciling carrier submissions, edits and rejection reports.Post patient and commercial insurance payments.Handle all insurance correspondence and further reviews of EOB issues.Take care of refunds, recoupment, and underpayment issues.Insurance A/R, Follow Ups, and Patient Collections Reports.Fee schedule updates.Sonographer Assistant (March 2005 June 2007)Hands on with patient care and patient prep for Sonographer on duty in the field. Perform all tasks/duties (Patient handling to and from exam room, exam room preparations, stock/order supplies) to make the work environment and exam a smooth process for Sonographers and patients.Collect and organize all necessary documents for patient processing and billing.Upload ultrasound images and preliminary worksheets to the corresponding Cardiologist/Radiologist via PACs.Liaison line between Sonographer and Physician in relaying patient incidental findings, preliminaries, and results.Efficient handling of administrative duties (Patient scheduling, answer phones, co-pays).Work in a swift controlled manner in all STAT and emergency situations.Three (3) time recipient of the The Extra Mile Award Company RecordWilliams Sonoma, Inc California (Remote Position) November 2019 April 2022Senior Lead, Customer Service Manager (July 2020 Apr. 2022)Manage and lead customer service associates by providing support and assistance.Take over escalated calls and de-escalate by listening, analyzing and providing a solution to the issue at hand.Educate and train new hires and retrain current personnel as needed.Cross trained in international customer service to be able to assist in other systems within the WSI brand.Email Response Team Member (Jan. 2020 July 2020)Provide a timely response to all incoming email inquiries/issues from all WSI brand customers.Managed up to 5 emails at a time to limit customer wait time.Customer Service Representative (Nov. 2019 Jan. 2020)Answer over 100 calls a day in a virtual call center to provide assistance to all WSI brand customers.Assist with new order entry. Created returns on eligible items.Troubleshoot and fix order errors.Recipient of the S.M.I.L.E. Award every month by meeting metrics and taking care of customer inquiries/concerns in a superb manner.The Haven @ Highland Creek Charlotte, NCCertified Nursing Assistant, Alzheimer Specialist, October 2003- March 2005Served as a key member for an assisted living facility center for patients battling 1 of the 3 stages of Alzheimers Disease. Assisted over 50 + patients and aided 10 nurses in ensuring optimal patient care and smooth daily functions. Key Results:Demonstrated proficiency in taking patient medical histories and vital signs.Ensured the cleanliness, sanitation and maintenance of all facilities, patient rooms, and equipment.Helped patients with daily activities of life. Helped ease patients into new environments and neighbors.React calmly and effectively in emergency situations, providing personal care and attention to immediately put patients at ease.EducationCertified Professional Coder, AAPC Certified CPC- 2008, currentMedical Billing and Coding Certificate, Penn Foster, 2008Certified Nursing Assistant (CNA), Carolinas College of Health SciencesHigh School Diploma, Harding University High SchoolAdditional Skills and ApplicationsMaster Proficiency MS Office Applications Excel, Word, Outlook, PowerPoint, Teams Meeting/ChatAdobe NextGen Happe Wallcharts Bold360 EmsowSalesforce eMDs EPIC Asana Medical Terminology ProficiencyAvaya ApplicantPro Workday Zoom NetSuite KronosCitrix StudyCast RingCentral MiCollab Client CCUI/OMS Ordering SystemsExtra Work History and References Available Upon Request |
