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Click here or scroll down to respond to this candidateA D M I N I S T R A T O RE L I Z A B E T H M E S A J U S I N OPHONE NUMBER AVAILABLEStreet Address
EMAIL AVAILABLEC O N T A C TS K I L L SBilingualAbility to multi-task, with strongorganization and time management skillsStrong aptitude in leadership, training anddevelopmentProficient in MS Office(Outlook/Word/Excel/Access/PowerPoint)Proven aptitude for problem solving andrelationship building skillsExcellent written and communication skillsProficient in EMR software(Nextech/EPIC/Athena/ECW)E X P E R I E N C ECityMD Summit Health Village MDAssistant ManagerCOLUMBIA UNIVERSITY MEDICAL CENTERCollege of Dental Medicine2021 - 20242014 - 2021ASSISTANT MANAGERADMINISTRATIVE ASSISTANTAdministrative support for daily operations for two dental clinics, working with more than 100 providers on a rotating basis, and a patient volume of over 1,000 patients a month. Conceptualized the clinical practice schedules and all operations pertaining to clinical activity; management of scheduling practice hours and chair allocations. Researched and responded to financial inquiries from patients, physicians and managers. S U M M A R YHealthcare professional with proven abilities inproject planning, process improvement, staffdevelopment, and provider relations. Highlyorganized with the ability to manage multipleassignments efficiently under pressure whilemeeting tight schedules.Yager Aesthetics2011 - 2017PATIENT CARE REP & PATIENT COORDINATOROversaw & scheduled pre-operative & post operative appointments, ensuring patients were well- prepared, understood procedures, and provided necessary information. Managed the financial aspects of patient interactions, handling billing inquiries, processing payments, and walking patients through credit applications such as Care Credit & Alpheon. Ordered surgical supplies such as implants and postoperative girdles Implemented efficient scheduling systems for pre-operative consultations, optimizing clinic resources. Maintained accurate and confidential patient records, ensuring compliance with privacy regulations. Educated patients about surgery and injectables while on their consultation in person, through phone or email, engaging in extensive in-person, phone, and email conversations about beauty, skin, and wellness.Assisted individuals with skincare questions and recommended suitable skincare products. Obtain all necessary referrals, ensure that all necessary medical records, labs and imaging are available for clearance before surgery.Orchestrated and ensured the successful administrative, financial, and operational aspects of a CityMD site.Spearheaded a patient-centric urgent care experience, overseeing the facility from welcome to departure, and maintaining an inviting environment.Demonstrated an entrepreneurial spirit by taking a proactive approach to business operations. Key achievements and responsibilities.Effectively handled scheduling, operational coverage, PTO, and payroll hours for the entire site staff. Monitored patient flow, managed daily front and back-office operations, and ensured seamless registration processes.Collaborated with HR to develop staff development plans, managed employee relations issues, and assisted with clinical aspects when needed.Demonstrated leadership by opening and closing the site, conducting departmental meetings and on-site training sessions.Led, coached, and evaluated the performance of all staff, implementing corrective measures to uphold the CityMD culture . (with the exception of medical providers) Facilitated departmental meetings and training sessions. Engaged with patients to address concerns, maintained patient confidentiality in accordance to policy and procedure as well as HIPAA requirements.Conducted daily inspections for cleanliness and operational repairs, partnering with corporate departments for operational and patient issue escalation. |
