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Click here or scroll down to respond to this candidateCandidate's Name
Youngstown, Ohio * PHONE NUMBER AVAILABLE * EMAIL AVAILABLEExpertiseProgram Management, Teacher, Trainer, Executive leadership, Sales, Multi-Channel communications, Contract Negotiation, Conflict resolution, Project coordination, Curriculum design, Client onboarding and relationship building, Workforce Management, Saas, Jabber, Yardi, Quickbooks, and CRM. Professional ExperienceOwner, Homework Heroes LLC., August 2020 Present-Hire, train, and manage tutors for virtual tutoring service-Our intervention in IEP, ISP, and 504 meetings as advocates has reduced the need for mediation-We have a 98% success rate of our scholars achieving at least a two-letter grade increase-Negotiate contracts with partners-Assist parents and students with onboarding and navigation Collections Specialist, Discover Financial Services, November 2022 May 2023-Due to my work performance, I won Discovers yearly Winter Winnings contest for $5000.-Averaged metrics of 98% and above-Technically proficient with CRM and call center software.- Empathetic and concise, multichanneled communicator, who could quickly problem-solve client issues-Consistently won prizes, contests, and accolades for exceeding company expectations Premium Advocate, Cigna, September 2021 August 2022 Took ownership of any issues my healthcare clients or providers had through advocacy, education, website navigation, and empathy-High customer satisfaction with 99% of my calls-Educated and empowered customers with knowledge-Won prizes for exceeding expectations on customer calls Customer Service Representative, TTEC, May 2020 - September 2021-Handled security-related inquiries and accurately delivered top-notch support to clients and coworkers-I won company contests for exceeding company expectations-Clear, empathetic, and efficient communication skills Program Coordinator, United Returning Citizens, February 2016 October 2017-Served as the principal liaison between client partners, students, faculty, staff, other departments,-Curriculum design for clients' learning materials-Assisted clients with job readiness skills, resume writing, and workforce communications Long-Term Substitute Teacher, Youngstown City Schools, June 2013 - February 2017 Taught classroom assignments by Ohio curriculum standards-Taught and assisted students with class assignments, projects, and test preparation-Taught mindfulness strategies for students with test phobias, attention deficits, and behavior challenges-I directed the childrens choirsTechnical Support Specialist, VXI, Sept 2013 - May 2014-Assisted team lead with mentoring teammates-Customer-facing sales, technical support, and customer service-Resolve time-sensitive issues in a detailed-oriented manne Director, Salvation Army After-School Program, June 2012 - June 2013 Developed appropriate curriculum and planned activities that are consistent with the mission of the Salvation Army. Taught young scholars Ohio standardized curriculum, computer skills, life skills, emotional intelligence, and people skills.-I directed the childrens choir-Worked diligently to receive grants and donations for books-Each of my 15-20 students received a library of books to take home |
