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Click here or scroll down to respond to this candidate8309 A Portsmouth DriveDarien, IL Street Address
Phone PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLECandidate's Name
ObjectiveI am a self-motivated professional technically astute individual, seeking an Information Technology position to utilize my experience in organizing and executing the technical direction of projects.Summary of qualificationsAn exceptional communicator and leader who builds and motivates teams to meet or exceed objectives. The ability to plan, organize and orchestrate large scale projects. Strong Medical project management and technical background.Experience with Epic EMR deployment practices, working with management, vendors, contractors, physicians, technical staff and third parties, end-to end implementations.Configure and manage Cisco Routers, Switches, ASA 5540/5505 Firewall, VPN, P2P tunnels. Wireless administration of 500+ Wifi Access Points, Cisco WLC,44xx, WiSM, WCS, ACS technologies, and, IOS and Androids mobile technologies.Manage and mentor Network and Telecom team of 7 for four facilitiesBasic knowledge of Hyper-V (or comparable VM service), Windows Server 2012-2019, O365, and other third-party applications to maintain network software and hardwareNorthwestern Memorial Hospital Chicago, IL 2021/PresentSystems Engineer Messaging & Azure / Active Directory M365 Cloud Services Support Provide technical assistance and support for incoming queries and issues related to Outlook Messaging and Azure Active Directory & Cloud Services for 34000 plus users.Am familiar with Scrum and Kanban methodologies.Provide top-tier support, coordinating with various teams and vendors to troubleshoot issues.Manage Microsoft 365 applications including Outlook, Teams and SharePointTimely communication with Customers (Internal & External) concerning status of support issues.Participating in a regular on-call rotationDocumentation & Accountability, of Service Now ticketsPerform day to day activities within the Azure AD and O365 tenant including managing new user provisioning, shared mailboxes, dynamic distribution groups, roles, user permissions, security groups, etc.Collaborate with cloud, application and network administrators to ensure efficient operation of the end user computing environmentCreate technical documents of implementations, break-fix solutions, etcAssist in the development and implement project plans, risk assessments and contingency plansManage new user accounts and mailbox creation.Support shared mailboxes, dynamic distribution groups, roles, user permission, security groups, etc.Shifts easily among different technical and project roles as required by situationAnticipates and adapts well to rapid change and multiple prioritiesContributes to the IS Knowledge RepositoryAbility to communicate clearly and professionally, both verbally and in writing.Excellent interpersonal skills, ability to build trusting relationshipsExperience with Network switches, routers and firewalls.Comfortable working in a fast-paced, quickly changing environmentProficient with Microsoft Applications, Word, Excel, Outlook PowerPoint, Sharepoint, Teams and PowerShell Scripting Experience.Work in a collaborative and service-minded manner with fellow team members in order to carry out objectives and accomplish goals3+ Years of experience with Windows Administration (Active Directory, domain replication, Group Policy, DNS, DHCP, DFS, MECM/SCCM, Windows 10 and 11, Windows Server 2012, 2016 and 2019 and 2022)Experience supporting & troubleshooting Windows Desktops and Servers and related technologies such as Active Directory, DNS, DHCP, Group Policy, Office 365, Spam Filtering and remote administration tools.Strong background in IT service delivery with a track record of meeting business requirements and SLAs.Pleasant, patient, and friendly attitude.Strong decision making and analytical abilities.Detail-oriented and organized.Palos Community Hospital, Palos Heights, IL 2011 / 2021Team Lead for Desktop Support for is responsible for managing and troubleshooting Hospital Devices campus wide. Responds thoroughly and promptly to customer needs as defined in conjunction with our customers. Manages customer relationships and follows issues through to closure. Includes all aspects of customers (NMHC technology users, IS team members, etc.) running on network. Assist with Vendor Support when necessaryFocuses on IS team success and promotes collaborative efforts with othersAdditional FunctionsParticipate in on-call support rotationLeads on-going process to integrate vendor, manufacturer and point-expertise technical knowledge into NMHC.Monitor health and usage, providing input and completing tasks on major technology projects and providing technical support to internal staff and teams. We assist network architects with design and implementation of network technologies.The role requires strict adherence to Palos Hospitals Network standards, policies, processes and procedures and may require some travel to remote locations, we support 3 remote sites.Experience with help desk tools/ticketing systems such as Service Now, Heat or similarExperience with Cloud and hybrid Cloud/On-premises security designsExperience in onboarding new employee hardware and software applications in an efficient mannerExperience administering Windows 7/10/11 in an enterprise environment.Experience with common network services: AD, DHCP, DNS, S/FTP, HTTP/S, RADIUS, RDP, SSH, and VPN.Experience administering a professional environment using Configuration Manager (SCCM) and WSUS or similar management tools.Work experienceMacNeal Hospital VHS CHIL Berwyn,IL 2006/ 2011Market Team Lead of Converged Telecom and Network 7 member team which support four facilities, and support 22 remote clinic locations. Manage vendors, and support turnkey Avaya, Nortel, Partner telephone and, Cisco SRST VOIP technology telephony systemsSupport and management, of wired network, and wireless infrastructure including but not limited to Comcast, AT&T DSL links, multiple facility data closets, DS3, T1 Data Circuits, OC12/OC24, Opteman fiber circuits, remote private clinic, physician practice IDF closets.Facility Cisco standard Switch/Router refresh, upgrades & new installations, Cisco ASA 5540 firewall support. P2P, VPN, Wireless access point support/installation 500+ Wifi, Cisco 1100,1200,3500 series Access Points. Cisco 2900, 3300, 3500,3700,4500,6500 Switch series models.Manage small to Medium to Large networking projects, internal staff and outside contractors. Installation of Network Enterprise, Whats Up Gold SNMP monitoring tool across 5 markets, Install/support local Market Athena EMR clinical Wifi connectivity, deployment of Comcast DMVPN connectivity for clinics. Cisco VOIP SRST, Unified Computing System Cisco, gateway Telephony deployment installation and support.Provena Mercy Medical Center, Aurora, Illinois 2002 / 2006Regional Network AdministratorResponsible for management and integration of Hospital network systems. Active Directory Network Administration, Medical, and Business application support for 1200 user community, with 5 remote Senior Services Centers. Experienced NT Domain to Active Directory network conversion; Installation and support of all Win2k, 2003 Server, SMS 2003, NT4.0, MS-SQL and RS6000/AIX systems. Vendor experience with Watch Child, GE Healthcare Technologies, Phillips, Siemens, Fuji, GE-QS, and Cardinal Health-Pyxis products. 3com/Cisco Switches, Access Points, VPN and VLAN networking configuration. Troubleshoot LAN/WAN problems with contractors and vendors for local ministry and Senior Service Health Care facilities. Responsible for Department servers and other equipment and services as assigned. Participate in Corporate Disaster Recovery Procedure and Testing. Participate in Corporate Standard Image Committee, Implement Network Group Policy Site wide. Configure and maintain backup procedures and systems. Project Management of facility upgrades and new additions.Chicago Bears / Sports Service, Chicago, Illinois 2002 - 2005 P/TI.T. SpecialistAs an I.T. Specialist, I serve as the local computer support for the Soldierfield Office and Sports Facility LAN for 45 users on a Windows 2000/Domain environment. My duties include but are not limited to; support for the `Micros' Point Of Sale, Fine Dining Software along with all the necessary hardware components, such as touch screen, thermal printers and keyboard workstations. VLAN networking configuration, electrical wiring, audio-visual configuration and installation. Support for `The Retail Pro' Point of Sale system which is utilized by the Chicago Bears Pro Shops in Soldierfield.AVW-TELAV/AUDIO VISUAL SOLUTIONS, Chicago, Illinois 2000 - 2002I.T. Specialist and Tradeshow CoordinatorAs a Tradeshow I.T. Specialist, I worked with multiple employers and vendors coordinating a wide variety of tasks for Corporate and Consumer Tradeshows both local and abroad. VLAN networking, electrical wiring, audio-visual configuration and installation for as many as 300 meeting rooms. Communication between clients, facility management and various union labors. Nearly all work involved team-based activities requiring a high degree of cooperation among many disparate personalities. Work with various Union Locals; Teamsters as well as Electrical Unions at the various Convention Centers and Hotel properties. Production Houses such as AVHQ, Presentation Services, Events Engineering, AV-One, Event Productions, David Michael Productions, and many others.GIFTS FOR YOU, LLC, Romeoville, Illinois 1999-2000PartnerGifts for You is a Personalization Catalog Company who specializes in Sublimation and Heat Transfer products for items such as; Sweatshirts, T-Shirts, Caps, Mugs, Picture Frames, Tote bags, Clocks, and Clip Boards. Responsible for daily support of Local Area Network, telecommunications & production equipment, assist in product design utilizing Corel Draw, Quark Express, and Photoshop, Flash, Illustrator to produce output digital pre-press impressions on transfer paper via a Cannon Color Series Copiers, CLC 700 & 1100 series with RIPS. Technical support for a Microsoft Win 98/2k, MS-Exchange, RAS, NT/Back Office SQL Server environment. Adhoc reports in Crystal Reports, Access, & Excel, also Develop and Debug, in Visual Basic, internal, and remote custom order entry system that allowed data integration into a Variable Data program to produce the output digital transfer. I was instrumental in the creating of the Internet site: WWW.GFYLLC.COM, stream lined credit card processing, downloading of orders, importing data from wholesale partners such as Seventh Avenue Catalog. I also served as Operations Manager and supported all facets of daily production.PERSONAL CREATIONS, Burr Ridge, Illinois 1995 - 1999Director of Information TechnologyResponsible for the overall Direction, planning and execution of IT functions. Management responsibilities including research information technologies, developing a strategic plan for management technology, supervise IT department, develop IT financial budget; assist in evaluation, installation & maintenance of operating systems; manage projects. Supporting 12 remote retail sites, Support for a Call Center 130+ users. Coordinate system development with various vendors to meet organizational needs. Implement Electronic Data Interchange (EDI), with partners such as, Disney, Amway, Seventh Avenue and Spiegel Catalog. Implement all departmental user training programs. Support and manage the corporate wide telephone system. (Executone)DPL SYSTEMS & SERVICES, Chicago, Illinois 1990 - 1995OwnerConsultant Reseller in Network Sales; Installation and support of Novell Netware, Artisoft OS, POWER LAN, Windows for Workgroup Local Area Networks. Certified Mail Boxes Etc Franchise POS Midwest Support Center covering 92 store locations the Chicago land and Indiana area.Manage 14 POS Technicians. TCP/IP, IPX/SPX, NetBEUI, NetBIOS, Ethernet, Token Ring, and ARCNET troubleshooting experience.Established Campus Connection; a Computer Rental Center of Internet access for students near UIC Circle Campus. Offered Training in popular classes, also included repair and sales of computers, printers and popular software packages, in addition to, faxing, copies and resume services.DARTEK COMPUTER SUPPLY, Elmhurst, Illinois 1979 - 1990Programmer Analyst / Network Sales EngineerCoding, Testing, Debugging, Customize Vertical Market Software DATABUS programs. Programming and supporting of clients on site, local and abroad. Remote support for applications. Install/Configure Local Area Networks support various topologies. Application and Network Administration Training for clients. Recommend Hardware, Software and network needs for clients.Pre/Post Technical Sales, Installation and Training. Client Installs for: Peoples Gas, State of Utah, Comdisco, Baxter healthcare, Johnson & Johnson, Nestle Corporation, Stouffers Foods, Sara Lee, University of Illinois, UIC, Chicago of Chicago and many others.Support Manager for a team of six. Experience in sales of maintenance service contracts for PC's, Printers, Hubs, Routers, and Server's, in addition to network support contracts for large, mid, & smaller companies.Support Nationwide Network Reseller Distribution Channel. Coordinate Technical Support for all Tradeshows.Education Courseware & CertificationsHAROLD WASHINGTON COLLEGE1979 1981Computer Science Courses, Gen Eds.,Business AdministrationCISCO, Rosemont, ILCCENTCisco Firewall ASACisco Wireless NetworkingNew Horizons, Rosemont, ILMCP, MCSE 2000, Comptia Network+ and A+ Hardware CertificationLAND/MIND, Chicago, ILNovell Netware Certified Engineer/CNE 3.12, Microsoft Windows for Workgroups, NT/Server & Workstation Artisoft LANTASTIC Operating System Certification Lab based hands on programs.Hewlett-Packard, Boca Raton, FLHewlett-Packard 3000/MPE JCL Administration Certification Lab based hands on program.Microsoft Software, Downers Grove, ILProject Management, Active Directory, Group Policy, Legato Backup Systems, and SMS 2003 training.Skills, ExperienceDue to my years of experience I am readily adaptable to any situation. It has been my personal experience that knowledge is not trained, but attained. I am always willing to attain the knowledge required to perform any task. I have various levels of experience with hundreds of different products.Corporation and Consumer tradeshow experience.Integrate Medical products & systems; Working relations with vendors such as, Baxter Health Care, GE, Health Care Technologies, Philips, Watch Child, Meditech, Cardinal Health-Pyxis, Images On Call, McKesson-PACS, and others. Familiar with DICOM systems, MRI, CT, Nuc. Med. Ultrasound and CR. Support of wireless products from VisiPlex, Stinger, Fujitsu, Blue tooth, Blue Socket, Cisco Wireless VOIP UC technologies.Experience with VM, ESX, Microsoft, 2003, Win2k, DNS, WINS, DHCP, HTTP, TCP/IP, Cisco IOS, VLAN, NAT,OSPF, MS-Exchange, SQL, IIS, Servers and, Novell Netware version 3, 4, & 5 environments. Convert Domain to Active Directory, Design Network Infrastructure, Terminal Services, and Domain group policies. Support and Troubleshoot Cisco ASA, Sonic Firewall, Cisco ACS, WLC, WCS, WISM, and Radius experience. Coyote Point systems load balancerPersonal Attributes:Team player and collaborator with strong work ethic.Excellent written and oral communication skills.Excellent interpersonal skills.Strong tactical skills.Ability to articulate ideas to both technical and non-technical addressees.Exceptionally self-motivated and directed.Keen attention to detail.Superior analytical, evaluative, and problem-solving abilities.Exceptional service.Ability to motivate in a team-oriented, collaborative environment.Professional demeanor in supporting artists and high-end clients, often in live session environments.Staying updated with new software developments and integrating them into the workflow as necessary.Experimenting with new techniques and technologies to enhance creative solutions.Tradeshows for clients and Associations such as; Radiology Society of North America/(RSNA), American Heart Association/(AHA), American Operative Registered Nurses/(AORN), American Association Oncology Surgeons/(AAOS), American College of Cardiology/(ACC), National Cable Telecommunication Association/(NATA) Food Marketing Institute/(FMI), Primary Medicare/(Pri-Med) and Retail Systems, held at McCormick Place, Allstate Arena, Drury Lane Theater and many Hotel and Banquet facilities local and abroad. |
