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Candidate's Name
Washington, DC Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryAccomplished and results-driven professional with extensive experience across public, private, and medical sectors, specializing in collections, pension analysis, and business operations. Proven track record of delivering sustainable results through the successful execution of business strategies, process improvements, and automation. Adept at identifying and implementing solutions to enhance operational efficiency. Fluent in Spanish, with exceptional communication, organizational, and leadership skills.SkillsBilingual Proficiency: Fluent in Spanish, with excellent oral and written communication skills.Process Improvement: Expertise in quality control and assurance procedures, with a strong focus on enhancing business processes.Staff Training & Development: Skilled in training and mentoring staff to improve performance and productivity.Technical Proficiency: Proficient in MS Office Suite, CITRIX, SORIAN, NEXTGEN, MITS, SOAR, Lexis/Nexis, Oracle, Adobe Professional, PIPS, and various data entry and phone systems.Analytical Skills: Strong analytical abilities in financial data analysis, compliance checks, and benefit calculations.Attention to Detail: Highly organized and detail-oriented, ensuring accuracy and completeness in all tasks.Professional ExperienceIAM National Pension Fund  Washington, D.C.Sr. Analyst, Employer Services DepartmentJuly 2023  PresentPromoted to manage and analyze Collective Bargaining Agreements (CBAs) for the IAM National 401K and National Pension Funds, ensuring compliance with IRS codes and organizational standards.Analyze and track new and renewed CBAs for completeness and acceptability.Maintain work continuity by documenting and communicating necessary actions to stakeholders.Identify discrepancies and ensure accurate documentation for withdrawal liability and compliance.Lead welcome calls for new enrollments and prepare related correspondence.Plan overall approaches to meet contracting program objectives for a variety of complex requirements.Analyze difficult contracting issues and determine, recommend, and implement courses of action, including contracts with stringent time frames.Provide contracting advice and assistance to technical personnel involved in developing performance work statements or data requirements.Formulate negotiation strategies and prepare contract modifications.Prepare pre-negotiation positions and memoranda based on audit and technical recommendations.Execute post-award contract performance management actions on assigned contracts.Evaluate contractor performance for compliance with contract terms and conditions, ensuring timely submission of progress reports and performance metrics.Provide business advice, guidance, training, and assistance to team members, technical personnel, and contractors on contractual language, legal responsibilities, and business-related issues.Pension Correspondence AnalystOctober 2020  July 2023Executed detailed pension analysis to determine eligibility and calculate retirement benefits, ensuring participants receive accurate and timely benefits.Communicated with participants regarding eligibility, plan provisions, and application procedures.Prepared manual estimates and performed calculations using Pension Information Processing Systems.Reviewed and ensured the accuracy of all documentation before processing benefit awards.Produced monthly reports detailing reviewed files and maintained tracking logs.Sr. Accounting AssistantDecember 2019  October 2020Managed the daily processing of payments and maintained accurate financial records for the IAM National 401K and National Pension Funds.Processed ACH, Wire, Lockbox, and Check payments, ensuring timely and accurate postings.Prepared transfer requests and managed remittance files for 401K and Pension accounts.Communicated with employers to resolve payment and account discrepancies.D.C. Government  Washington, D.C.Collections Representative, Office of Finance and TreasuryAugust 2017  December 2019Promoted to handle complex non-tax debt collections, providing documentation, research, and resolution for District government agencies and debtors.Interacted with delinquent debtors to discuss repayment options and resolve outstanding debts.Developed installation agreements and settlements based on financial data analysis.Trained new representatives and ensured adherence to collection policies.Cash Posting Representative, United Medical CenterNovember 2016  August 2017Oversaw payment reconciliation and account management, ensuring accurate revenue recognition and account balance.Researched and resolved payment discrepancies, maintained trust accounts, and managed patient accounts.Arthritis and Rheumatism Associates, P.C.  Wheaton, MDMedical Billing SpecialistSeptember 2013  November 2016Promoted to manage billing operations for a large medical practice, focusing on revenue generation and account resolution.Investigated delinquent accounts and implemented strategies to reduce unpaid balances.Reconciled insurance and patient payments and managed daily billing operations.Howard University Hospital  Washington, DCLead Clinical Account RepresentativeSeptember 2011  September 2013Led a team of representatives, handling high-volume call center operations and ensuring compliance with medical protocols.Audited error reports, managed call center quality assurance, and trained new representatives.Education & CertificationsCertificate in Medical BillingSanz College  Washington, DC, 2008Health Information TechnologyMontgomery College  Rockville, MD, 2006