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Title Customer Service Data Entry
Target Location US-GA-Cumming
Phone Available with paid plan
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Candidate's Name
Street Address  Rambling ValeCumming, Ga. Street Address
PHONE NUMBER AVAILABLEDedicated security supervisor with over 20 years of experience. A personable leader who has managed security teams in a Hospital, Retail, and Corporate environment comfortably interacts with people from diverse cultures and backgrounds.Skills: Communication, Time-Management, Strong Interpersonal Skills, Superb Customer Service, Results-Orientated, Multi-tasking, Problem Solver, Detail Oriented, Organizational Skills, Data Entry, Staff Development, Team Leadership, Word ExcelSECURITY SPECIALISTHERMES' OF PARIS - 04/2023 -Responded to accidents in a timely mannerAssisted with First aid/ CPR as required.Maintained confidentiality of all Security/Loss Prevention property reports/documentsConduct investigations and gather evidence as neededWelcomed and acknowledged all guests according to company standardsMade proper daily log entries as normal or emergency situations occurredSECURITY SUPERVISORNorthside Hospital Forsyth  Cummings, GA 9/2019  8/2022Served as a liaison between security officers, patients, and upper managementDirect oversight of a team of 10 security officersInterviewed and hired staffAssigned daily tasks to officers to maintain a safe environment throughout the hospital and medical buildings on campusEducated, trained, and reinforced staff on correct safety proceduresReport management for incidents, vehicle accidents, fire safety, property damage, etc.Enforcement of NSH policies, staff coaching and utilization of the progressive discipline process up to terminationService recovery for patient/visitors concerns regarding safety issuesEfficiently operated in all security roles in the absence of staffConducted shift briefings and monthly meetingsResponded to alarms and distress calls in a timely mannerEnsured all security systems, burglar alarms and CCTV are functionalMaintained scheduling and periods of leave for staffWAREHOUSE ASSISTANCE / PROCUREMENT COORDINATORSHIPPING AND RECEIVING CLERKUniversal Alloy Corp  Canton, GA 10/2016  9/2019Scheduled large shipments and planned logistics to ensure that there is sufficient storage space for incoming items and staff on hand to manage the shipmentsKept files of goods shipped and received by preparing regular shipping and receiving reports for managersHandled issues arising in shipping or inventory handlingTroubleshot shipping issues and customer complaints that arise and worked to solve themObtained and processed material orders, including shipping receiving deliveriesMaintained the company stockroom through organizing, cleaning, and categorizing items on a regular basisPlaced merchandise in a warehouse or storage facility by packing, lifting items as necessary, operating forklifts and pallet jacks for large goodsCoordinated with vendors tools and equipment being ordered or returned for repairsFilled out RMA paperwork as necessary prior to shipment pick upSecurity OfficerSyngenta - Raleigh, NC 6/2005  2/2012Customer Service Reception of all visitors  making access badges for visitors, off site Syngenta employees, and contractorsReceived and transferred phone calls (as dispatcher) Monitored access points at Keystone site (opening doors as necessary) Facilitated contractors and visitorsMade proper daily log entries as normal or emergency situations occurredMade regular patrols of facilities within buildings and parking areas (foot and vehicle patrols)Monitored Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.Coordinated with EMS or administered CPR as required. Assisted guests/employees during emergency situations.Loss Prevention OfficerCrabtree Marriott  Raleigh, NC 04/2010  7/2012Monitor Closed Circuit Televisions,Patrolled all areas of the propertyPerimeter alarm system, duress alarms, and fire life safety system.Responded to accidents in a timely mannerAssisted with First aid/ CPR as required.Maintained confidentiality of all Security/Loss Prevention property reports/documentsConduct investigations and gather evidence as neededWelcomed and acknowledged all guests according to company standardsMonitored access points at Keystone site (opening doors as necessary)Received and transferred phone calls (as dispatcher)Line and Service Technician 1 Customer Service Representative Emergency Dispatch TechnicianCarolina Power and Light Subsidiary (Changed name to Progress Energy) 1/1979  11/2010Line and Service Technician 1Provided work direction and oversaw the activities of the company crews and servicemenCoordinated emergency storm activities and contract employees totaling over a 100 workersReviewed and processed timecards for crews and servicemen.Coordinated service installations with various municipalities and officials.Processed new and upgrade service installation orders.Obtained municipal and state permits as required.Assisted in preparing and obtaining legal easements as required.General typing (55wpm), filing and receptionist dutiesServed as the serviceman responsible for delegation and appropriate implementation of policies and procedures. Was FAST track champion for a series of monthsTaught training classes on trenching excavation procedure as a State RepresentativeAssisted in coordinating new on call rotation for crew monthly scheduleEmergency Dispatch Technician - Direct outage coordination for troubleshooting the electrical distribution system to restore power in a timely manner according to procedures and safety rules.Maintain technical competency in the skills necessary to perform activities such as TCA, ROR, VRU, Radio Console, DSCADA, CIM,Communicate accurately the status of outages to customers and the media in emergency and routine situations for the affected territory.Receive and analyze outage information and coordinate local site personnel to outage events.Answer customer calls after business hours and provide assistance as appropriate.Answer inquiries and provide information for internal and external customers as necessary.Member Distribution Department Diversity CouncilProvide direction to Call Center StaffCustomer Service Representative - Assistant to Customer Service SupervisorRespond to customer inquiries regarding billing, outages, connects, disconnects, bill extensions, applications for service in a timely manner.Ensured prompt, courteous service to inside as well as outside customers and provided work direction for the clerical staff.Resolved customer complaints and bill discrepancies while maintaining excellent customer/company relations.Maintained personal contact with trade allies for the purpose of recommending the use of the latest materials and practices for the utilization of company services.Conducted energy surveys and analyses of customer premises for the purpose of recommending measures that would result in savings for the customer. Determined heat loss, heat gain, estimates of operating costs.Participated in the development of the Companys marketing plan and program development.Represented the company at trade shows, fairs, and community activities.Presented safety programs to elementary school students on various topics.Miscellaneous accounting duties including meter reading when necessary.Coordinated installation of new services with customers, builders and municipal officialsEDUCATION:Wake Technical College, Lumberton, NC - Introduction to Computers 1992Raleigh Technical College, Raleigh, NC  Spanish 1 2003Raleigh Bible Institute, Raleigh, NC - Biblical Studies 2004

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