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Click here or scroll down to respond to this candidateSKILLSEXPERIENCECandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Moline, IL 61265Adept at enhancing customer experiences and streamlining administrative functions, I leveraged my pro ciency in HIPPA Compliance and exceptional organizational skills at Advanced Imaging Center. My proactive approach in eligibility veri cation and relationship building resulted in increased operational e ciency. With a solid background in medical administrative roles, I excel in high-paced environments, consistently meeting and surpassing employer expectations. Motivated individual with exceptional customer service and communication skills. Adept at developing relationships with customers, colleagues, and management. Experienced in managing multi-line phone systems, greeting guests, and organizing o ce supplies. Telephone skills Organization skills Time Management Problem-solving skills Medical Terminology HIPPA Compliance Eligibility verifcation Prior authorization veri cation Multi-tasking Verbal and written communication Building Relationships Appointment SchedulingFRONT OFFICE RECEPTIONIST, INSURANCEVERIFICATIONSAdvanced Imaging CenterMoline, ILOctober 2018 - September 2024 Interacted with management and colleagues to resolve important administrative matters. Heard and resolved complaints from customers and public. Greeted persons entering establishment, determined nature, and purpose of visit and direct and escort them to speci c destinations. Operated telephone switchboard to answer and forward calls. Answered incoming calls promptly and professionally while managing multiple lines at once. Updated customer contact information into database system accurately. Prepared outgoing mail and courier deliveries and sorted and distributed incoming mail. Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email. Scheduled appointments and maintained and updated appointment calendars. Maintained cleanliness and organization of public areas and conference rooms. Maintained tidy, presentable reception area with necessary stationary and materials. Committed to delivering excellent customer service while working in a fast-paced environment. Worked with coworkers to complete tasks.RECEPTIONIST, DOCTORS AIDOsteopathic Medical CenterBloom eld, IASeptember 2013 - August 2016EDUCATION Maintained o ce and faculty supplies to keep optimum stock on hand. Delivered accurate phone messages to personnel with legibly written call-back numbers and names. Greeted guests to determine nature and purpose of visit and directed or escorted to speci c destinations. Displayed pleasant and professional voice and demeanor, positively representing organization. Handled cash and credit card payments with accuracy. Processed incoming and outgoing documents via electronic methods and systems. Greeted visitors warmly and ensured they had a positive experience. Maintained o ce equipment and reported malfunctions for servicing. Maintained tidy, presentable reception area with necessary stationary and materials. Analyzed data to determine answers to questions from customers and members of public. Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions. Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses. Provided information about establishment, such as location of departments and o ces, employees within organization, and services provided. Assisted with administrative tasks such as ling documents, copying materials. Answered phones professionally in accordance with organizational protocols. Handled frequent work process interruptions with exibility and poise. PRODUCTION ASSOCTriumphSt. Joseph, MONovember 2010 - February 2012 Contributed ideas during brainstorming sessions regarding product design improvements. Veri ed accuracy of assembled parts prior to shipment. Provided input into scheduling decisions based on current workloads. Calculated production line e ciency, submitting ndings to supervisors. Oversaw machine operations to ful ll product speci cations. HIGH SCHOOL DIPLOMAPutnam Co High School, Unionville, MOGPA 3.8May 2002Awards & Honors I graduated 5th in my graduating class.AA IN GEN EDIndian Hills Community College, Ottumwa, IA |
