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Click here or scroll down to respond to this candidateDOMIKA
MONROE
SUMMARY
A CONSCIENTIOUS HUMAN RESOURCES PROFESSIONAL
WITH OVER 10 YEARS MANAGING OPERATIONS, HUMAN
RESOURCES, AND LOGISTICS IN THE MILITARY/
GOVERNMENT SECTORS(MAINLY WAREHOUSE AND
OFFICE SETTINGS). A PASSION FOR DELIVERY OF CONTACT INFO
EXEMPLARY CUSTOMER SERVICE; IS FUELED BY AN
ORGANIZED MINDSET; SUPERB ATTENTION TO DETAIL 1500 WALTON
AND GENUINELY CARING ATTITUDE. PROVEN ABILITY RESERVE BLVD
TO RUN MANAGEMENT IN OPERATIONS, KEEP
CUSTOMERS SATISFIED, AND RESOLVE CONFLICTS. AUSTELL, GA 30168
ACCOUNTABLE, HONEST, AND TRANSPARENT. THE
PERFECT CANDIDATE FOR YOUR BENEFITS COUNSELOR (P) PHONE NUMBER AVAILABLE
POSITION!
DMONROEINC
NOW TARGETING A ROLE IN HUMAN RESOURCES,
@GMAIL.COM
MANAGEMENT OR AS A COUNSELOR.
MANAGES WORK PROCESSES~ PROFESSIONALISM~
PLANS, ALIGNS & PRIORITIES ~ SELF MOTIVATED~
CUSTOMER SERVICE ~ TEAM LEADERSHIP ~
COMMUNICATES EFFECTIVELY~ ACCOUNTABILITY &
EXECUTION~ RELATIONSHIP BUILDING
PROFESSIONAL EXPERIENCE
2024- NOW Northwestern Mutual
Atlanta, GA
Financial Representative REFERENCES
- Help clients achieve financial security by providing financial Sharon Bussey
advice and solutions. Helps the company promote its products HRC Supervisor
and services
PHONE NUMBER AVAILABLE
2023- 2024 FULTON COUNTY SCHOOLS Julian Pouncy
Alpharetta, GA Financial Advisor
School Transportation Driver PHONE NUMBER AVAILABLE
- Operates school buses safely under all types of weather
conditions; Transports students and other authorized persons to
Betsy Rodriguez
and from school
Military NCO
2022- 2023 EQUIS FINANCIAL PHONE NUMBER AVAILABLE
Atlanta, GA
Insurance Agent
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- Sells life and health insurance to clients, and provides additional follow up service and
support as needed according to changing insurance needs
2022- 2023 WERNER ENTERPRISES
Lithia Springs, GA
Transportation/Logistics Regional Driver
- Experienced and reliable Driver with vast experience working in the transportation of
goods and materials. Traveled domestically to and from multiple facilities and worksites
requiring consecutive overnight stays. Traveled to surrounding states to support workloads
2021- 2022 IT S FASHION
Douglasville, GA
Assistant Manager
- Managed company operations with responsibility for profit and loss, scheduling, training
inventory control, and the daily activity of the sales floor, backroom, front end and cash register
- Oversaw aspects of maintenance, and daily activity management to provide optimized
retail environment
- Developed creative plans to increase store sales; resolved Store- Operational, Human
Resources, and Merchandising issues in a timely manner
- Ensured that each customer received outstanding customer service by providing a
customer friendly environment which included greeting and acknowledging every
customer, maintaining outstanding standards, solid product knowledge and all other
components of customer service
- Directed daily operations by spearheading implementation of short-term and long-term
strategies to achieve business plan and profitability goals
- Assisted in floor moves, merchandising, displaying maintenance, cleaning store, fitting
rooms, vacuuming and returning product to inventory
- Analyzed inventory trends to guide product ordering and develop sales promotions to
minimize overstock
- Oversaw daily operations by delegating tasks, managing shift changes and
conducting keyholder duties to open and close business
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with
vendors and directing employees
- Trained staff on daily duties and supervised and provided feedback, resulting in
improved performance and customer satisfaction
- Measured goal achievement by evaluating daily cash flow, reviewing sales reports
and producing financial statements
- Scheduled staff to assign employee shifts to meet departmental and business needs
- Completed frequent walk throughs and directed associates to correct issues
impacting store apperance or professionalism
2018- NOW REFINEMENT, LLC
Austell, GA
Entrepreneur
- A womans empowerment brand created by myself, that embraces diversity in all forms
and supports diversity of ideas and perspectives
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2013- 2016 Brenau University
Gainesville, GA
Fulltime Student
- Obtained my Bachelors in Business Administration in HR Management
2012- 2013 Faith Outreach Church of Augusta
Augusta, GA
Co-Bookeeper/Accountant
- Assisted the Financial Secretary with the bookkeeping for the church bookstore
- Administratively responsible to the pastors; and in their absence to the financial secretary
- Balanced and reconciled bookstore account on a monthly basis. Recorded weekly
deposits in QuickBooks. Tracked billing and processed monthly bill payments
- Processed bi-monthly check requests and reimbursements: Provided monthly reports on
available funds for designated members and committees. Kept records for annual audits
- Processed credit card payments twice weekly; Tracked receivables, creating and mailing
invoices
2010- 2012 US ARMY HUMAN RESOURCES COMMAND
Fort Knox, KY
Human Resource Manager
- Supervised, motivated, collaborated and communicated positively to employees and
customers at all levels; Experienced working with all levels of management, building
partnerships
- Lead the implementation of Human Resource plans by identifying plan requirements, and
collaborating with cross-functional teams; Ensured compliance with government regulations
and policies, standards and procedures
- Attended weekly operations management meetings and thoroughly executed plans;
fostered a collaborative and engaged environment, addressing and managing employees
and customers concerns
- Handled multiple tasks, prioritized tasks, gave directions and followed through to
completion
- Maintained data for the purpose of supporting operational planning and works with other
departments and federal government agencies to ensure accurate and complete data
- Responded quickly to customer requests and concerns related to HR matters
- Managed human resource operations and maintained high standards of work performance
through motivation, constant feedback and incentives
- Balanced operational requirements while providing a positive customer experience
- Treated all customers, employees, and other leaders with respect
- Assisted in vetting qualified employees to provide top quality service
- Coached, motivated, and developed a diverse team of direct reports to achieve full potential
and meet established business objectives
- Leveraged interpretation of applicable regulations, policy and procedure requirements, and
audit and escalation procedures
2003- 2008 UNITED STATES ARMY
Bamberg, Germany
Logistics Manager
- Assisted Accountable for Inventory, Operations, Customer Service and Human Resources
within a high volume warehouse location
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- Assisted in the analysis of Warehouse reports to evaluate controllable expenses and
overall Warehouse performance
- Responsible for the Operations and Service level of the logistics operations
- Inventory control and reconciliation of in-house customers
- Manage daily routes/schedules of shipments and deliveries, track progress of shipments
and manager cartage set up of operations
- Track and respond to customers emails regarding specific needs and basic operations
- Provided individualized development for warehouse associates to ensure their ability to be
developed and appraised for their performance for the purpose of recommending and
executing on promotions or other changes in position
- Previous warehouse volume responsibility of $5 million or more
- Lead, developed, and empowered a large team of warehouse associates
- Maintained a customer ready warehouse environment, ensuring associates are responsible
for maintaining high standards of customer service, inventory, turn-in and receiving
- Made informed decisions to support warehouse expense management
- Exercised good judgment and discretion in making necessary management decisions
- Opened and closed the warehouse on an as needed basis
- Assisted in leading the annual inventory process including preparation and execution of
inventory guidelines
- Operated and communicated on multiple frequency devices, handheld scanners, and other
technology equipment
Human Resource Specialist
- Previous experience managing company level operations in a fast paced military/customer
service environment
- Lead and developed a team of 5 and more associates
- Responsible for monitoring, reviewing, verifying, and coordinating personnel information
and documents; and for the accuracy, completeness, and timeliness of all transactions
- Consolidated information for various reports in accordance with established procedures and
deadlines; knowledgeable and understanding of laws and regulations pertaining to the
finance industry
- Assisted in the management of and continuous monitoring of actual expenditures to be
within budget
- Responsible for payroll administration by controlling payroll issues and concerns, and
adjusted to changing policies and procedures within the finance department
- Assisted in the facilitation of monthly operations, finance and training meetings
- Actively engaged and completed all required training to expand knowledge
- Lead and supervised risk and the operations of finance section to deliver exceptional
customer service and colleague experience, and ensure timely completion, quality, and
compliance in finance functions
- Provide feedback and present ideas for improving customer service and colleague
experience, and related performance management process and tools
- Perform operational and customer support tasks
- Manage the schedule and the daily operations of the finance department
- Provided strong customer service while listening, eliciting information efficiently,
comprehending, and resolving complex customer issues
EDUCATION
July 2022 Class A Commercial Driver License
Roadmaster Driving School
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Lithia Springs, Georgia
May 2016 Bachelor of Science in Business Administration
Brenau University
Gainesville, Georgia
June 2009 Associate of Science in General Studies
Colorado Technical University Online
Colorado Springs, Colorado
Jan 2004 Automated Logistical Specialist Course 551-92A10
United states Army Quartermaster School
Fort Lee, Virginia
PROFESSIONAL SKILLS
- Excellent at Conflict Management and Resolution
- Excellent at Time Management
- Knowledgeable at Payroll and Benefits Issues
- Excellent Problem Solving and Critical Thinking Skills
- Utilizes wise judgement in decision making
- Timely and prompt to meetings and for deadlines
- High energy, self motivated with the ability to multitask
- Team player, professional and leads with integrity, ethics and compliance
- Exhibits resilience in the face of setbacks
- Hardworking demeanor who can work proficiently under pressure
- Prior military experience including working with military protocol and instructions,
enlisted evaluations, officer/leadership reporting
- Prior military experience including working in personnel benefits management,
processing military personnel orders or transitions, human resources and finance
- Proficient in Microsoft Office PowerPoint, Word, Outlook and Excel
- Information /Record Management (2003)
- Inventory Management (2003)
- Action Officer Development Course (2005)
- Supervisor Development Course (2006)
- Personal Managers Course (2010)
- Basics of Accounting (2010)
- Lean Six Sigma White Belt (2010)
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