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Click here or scroll down to respond to this candidateCandidate's Name
Spring Hill, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEOBJECTIVE A position that will utilize strong communication and analytical skills and that will allow opportunity for growth and advancement.Work Experience(Customer Service RepresentativeRemote Position Started as a Temp and Was Hired by EvolentRandstad Temp Agency/Evolent HealthJanuary 2022 to September 20239/13/2022) Taking incoming calls from customers about their health insurance/dental insurance Assisting customers with health insurance related questions Assisting customers with setting up and logging into their online portal Assisting incoming calls from health care providers regarding benefits. Assisting incoming calls from health care providers regarding status of claims Verify CPT codes are covered under the members health / dental plan Verify with providers and members that we have received and/or issued a PA for an up coming procedure Send claim back for reprocessing if there is an error Background InvestigatorAccu-Screen-Tampa, FLMay 1999 to January 2022Called previous employers for employment verification and schools for education verification. Ran background criminal and social security checks. Typed and sent all completed reports back to the companies that requested them. People Ready Temp Agency-Lakewood RetreatJanuary 2020 to March 2020 Greeting Guest Keeping Property clean Assisting with any and all aspects of cleaning and helping guest Maintaining cleanliness of all rooms and restrooms. Position was put on hold 3/15/2020 due to covid but I still remain a temp with the agency for any position when the pandemic limits are liftedCustomer Service RepresentativeApplicant InsightFebruary 2017 to May 2019 Taking incoming calls (80-120 per day) Answering emails from clients concerning their open cases with our company Researched missing information on reports sent to clients Trained new clients on how our system works and walked them through the process via Skype. Claims ProcessorAdecco Staffing (TransAmerica)February 2016 to February 2017 Processing death claims Speaking with family members concerning how to request a claim Speaking with Funeral Homes regarding paymentsHuman Resources Customer Service RepCoca-Cola Abacus Temp Service-Brandon FlSeptember 2013 to July 2015 Responsible for taking and processing incoming calls Responsible for getting calls to the proper department Responsible for answering questions and processing calls quickly Customer Service RepresentativeAlpha Pro Solutions-St. Petersburg, FLSeptember 2010 to April 2013 Responsible for taking and processing all incoming calls Responsible for processing all incoming orders Responsible for entering all monies received into Quick Books Responsible for conducting all in office and off site drug, alcohol and DNA testing Staffing CoordinatorSpheris-St. Petersburg, FLFebruary 2002 to September 2007 Handled all aspects of a high-volume hiring process which included: running reports from HR systems for upload into equipment ordering program, creating offer letters and mailing new hire packets, running weekly reports on information such as new hire bonuses and weekly audits for HR & Payroll. Verified background checks and ensured that all new hire paperwork was returned and completed. Created new hire files and assisted with I-9 questions. Assisted new on site employees with completion of paperwork, arranging for badges, etc. Office ManagerEMSI-Columbia, SC/Evansville, INNovember 1993 to April 1999 Responsible for all hiring and firing of office employees. Responsible for all new hire paper work and well as payroll. Performed on site drug and alcohol testing for company employees (UPS, FedEx, CSX and several hundred smaller companies). Remained on-call 24/7 for new hire, accident or reasonable cause testing. EducationAS in Business AdministrationEDUCATION South University OnlineSkills Customer service Typing HIPAA Medical terminology Research Human resources QuickBooks Employment & labor law Documentation review Office management Payroll Windows Interviewing Accounts receivable Computer skills Microsoft Outlook ICD-10 Workday Microsoft Office Office experience Phone etiquetteAssessmentsAttention to detail ProficientMarch 2023Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
