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Candidate's Name
Buffalo, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEOver the years, I have demonstrated my knowledge in the customer service and hospitality field.I use these skills in my day to day life, and I will apply the skills that I have learned into any workenvironment. I am ready and prepared to grow in to a new career that I will have for a lifetime.Work ExperienceFront Desk SupervisorThe Richardson Hotel  Buffalo, NYFebruary 2023- PresentOverseeing front desk employees, in continuous contact with Booking.com extranet and Expedia PartnerCentral, resolving complaints and any issues our guests may have, handling standard front desk dutiesPharmacy TechnicianMobile Pharmacy Solutions/Riverview Professional Pharmacy - Buffalo, NYFebruary 2018 to February 2023Speaking to patients about medications, set up medications for mail, delivery or pick up. Inform patientson medications and the side effects. Entering prescriptions and assemble medications. Assisting inlogistics, scheduling up to ten delivery drivers per day, yielded up to 130 deliveries per dayFront Desk AgentDoubletree Hotel - Buffalo, NYOctober 2016 to January 2018Making reservations, checking guests in and out, billing out Expedia reservations, preparing paperworkfor the day ahead.Front Desk SupervisorHotel @ the Lafayette - Buffalo, NYMay 2013 to June 2015Supervising front desk agents and valet, handling reservations, handling questions and complaints,communicating with housekeeping department to ensure guest rooms are ready on time, assistingwith the sales department, communicating with the restaurants and catering companies to keep hotelrunning smoothly.Front Desk AgentEmbassy Suites - Buffalo, NYApril 2011 to October 2011Making reservations by phone and in person, checking guests in and out, making Expedia reservations,answering to Front Desk Supervisor.Front Desk AgentQuality Inn Airport - Buffalo, NYOctober 2008 to March 2010Making reservations by phone and in person, checking guests in and out, making Expedia reservations,setting up and breaking down continental breakfast.EducationBA, In Process in AnthropologySNHUSkillsStandard office equipment (fax machine, computer, scanner) (15 years), EnterpriseSoftware (Less than 1 year), Pioneer RX (5 years), Beacon (Less than 1 year) OnQ (3 years) Opera Cloud (2 years) Excel (5 years) Word (10 years) US pack (4 years)