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Click here or scroll down to respond to this candidate ExperienceSenior Principal ConsultantOCT Street Address AUG-2024, Oracle America, INC (USA)Oracle Customer to Meter implementation for Berkshire Hathaway, Pacific Power, Portland, Oregon Facilitate requirement gathering, conduct workshops, issue clarifications and interacting with business stakeholders in getting functional requirements. Perform Functional Design Document for various C2M extensions including customer information management, notifications, budget, financial transactions, billing, C&C etc. to replace customer legacy system with Oracle Customer to meter Solution. Configure Oracle Customer to Meter product to enable base functionality for various business requirement. Maintaining onshore configurations, performing pre-release testing, and triaging defects. Performed Data mapping, interface design and configuration to integrate mobile, IVR, SMS, Oracle Digital Self Service, Oracle Customer Experience for Utilities, Oracle Customer Experience for Sales, Landlord Portal, Open methods, and other edge application to new cis system. Solving and Fixing defects with root cause analysis identified in System Integration Testing and offering best in class solution.Advisory Technical Services SpecialistDEC 2019 OCT 2022, IBM Corporation (USA)Oracle Utilities CCB 2.5 to 2.7 Upgrade for Oncor Electric Delivery, Texas Participating in client meetings and design workshops to gather requirements from functional users for new bugs/enhancements/extensions and leading technical gap analysis sessions with client. Performing Oracle CC&B Upgrade from v2.5 to v2.7 and involving in assessment and design phase by identifying the impacted components and analyzing changes required in existing code and config. Designing Java algorithms and Batches to implement ILM (Information lifecycle management) module of Oracle CC&B to address data management issues related to growing volumes of transactional data. Development of high-quality reusable code and config components for Oracle CC&B using Oracle Utilities Application Framework, Java/J2EE, 4GL Scripting, Hibernate, SQL, HTML, JavaScript, XML and XPath. Developing easy extendible and reconfigurable solution through implementation of Master Configuration, Feature configuration and Extendable lookup.
Responsible for Code Migration from Development to Test, Certify, Pre-Production and Production environments using tools like CMA (Configuration Migration Assistant), Bundling and Blueprint. Responsible for Code Quality assurance and version control using various tools GIT Repository, Subversion SVN, SonarQube.
Development of Rates Components and testing. Testing Of new bill in case of TDU Rate change. Perform functional and regression testing of Epics and stories as per requirements mentioned in functional designs. Discussing about enhancements/stories/bugs to QA (Quality Assurance) team and providing them with test cases and scenarios to test the solution. Perform root cause analysis for Severity 1 and 2 incidents and provide immediate response and resolution within SLA (Service Level Agreement) timelines. Analyze long execution times of business processes or batch jobs and provide steps to resolve them by optimizing the code and performance tuning of high-cost SQLs. Perform peer review of deliverables received from offshore team using designated code review checklist to ensure that all coding standards and best practices are followed before delivering the code to client.SEP 2017 NOV 2019, IBM India PVT LTD (INDIA)Oracle Customer Care & Billing implementation for Oncor Electric Delivery, Texas Responsible for replacing legacy customer information system with oracle customer care and billing by mapping functional module like field activity, Meter management, customer management, billing, and field activity. Deliver new and complex high-quality solutions to clients in response to varying business requirements. Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results. Utilize in-depth knowledge of functional and technical experience in oracle utilities application products and other leading-edge products and technology in conjunction with industry and business skills to deliver solutions to customer. Responsible for Code Quality assurance and version control using various tools GIT Repository, Subversion SVN, SonarQube.
Responsible for Code Migration from development environment to user accepted testing, pre -production, disaster recovery and production environments using tools like Configuration assistant management, Blueprint.
Key modules handled so far include zero meter read interface, Automatic meter read interface, Field activity creation from various sources like manual, market transactions, batch programs, Remote and manual completion of field activity, Outage creation and completion from manual and Outage management systems, customer preference management, Billing for retail electricity provider.
Associate ProjectJULY 2016 SEP 2017, Cognizant Technology Solution (INDIA)Oracle Customer Care & Billing implementation for Tucson Electric Power, Arizona Work with Business Analyst in translating business requirements into Functional Requirements Document and to Detailed Design Documents
Development of high-quality and reusable code and configuration for oracle customer care and billing.
Responsible for transforming old COBOL code to new java enterprise code for oracle utilities product upgrade from v2.2 to v2.4. Design and Develop interface to integrate oracle utility customer care and Billing CC&B with Itron meter data management systems and Tucson Electric Power Customer Self Service Portal using Scripts, Outbound messages, Inbound web services, Java and Zone based Business Service. Work with QA to create test scripts and test scenarios to test enhancements and customizations of the core product. Provide Road map and workflow to Automate Testing specifications.
Communicate activities/progress to project managers, business development, business analysts and clients.
Develop implementation and test plans, build software acceptance criteria, coordinate, and work with clients to oversee the acceptance and dissemination process.
Software ENgineerDEC 2012 JUNE 2016, Wipro Limited (INDIA)Oracle Customer Care & Billing implementation for National Water Company, Saudi Arabia Involved in development of Business Components using Java Enterprise and Oracle Utilities Application Framework v2.3. Development of interfaces to legacy systems and National Water company Customer Portal using XAI inbound services, XML and XSLT. Implemented several change requests to customize functionality Field Activity, Billing, Payments, Customer Management, Meter management and meter read management. Developed Complex algorithm programs for New Customer Set-up, Field Activity completion and Financial Transaction. Develop critical batch program for various business process like file processing, data extraction in file, Mass Creation, and cancelation of filed work, Payment upload and Meter read upload and download. Involve in Design and implementation of external payment source using custom table, business object, maintenance object, Business service, UI map and Batch programs. Provided technical and investigative support for functional users on interfaces, defects, change requests, debugging issues, testing, service pack upgrades and report requirements. Continued support for production issues as third level production support specialist. Involved in On-Call Production support on critical and high severity issues. Supported user community in defining Service Level Agreements (SLA) Investigated causes of SLA non-conformance with profilers, Oracle traces and SQL-LAB.
Performance tuning, SQL query enhancements, code enhancements to achieve performance targets.EducationRajiv Gandhi Technical UniverSity, Bhopal, India, MASTER IN COMPUTER APPLICATIONMakhanlal Chaturvedi National University of Journalism and Communication, Bhopal, India, Bachelor s IN COMPUTER APPLICATION |
