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Candidate Information
Title Bi Lingual (Spanish / English) Call Center Support
Target Location US-SC-Greenville
Email Available with paid plan
Phone Available with paid plan
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Richard J.RodriguezStreet Address  Falls Street Apt.Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLENMLSR # 339832SkillsAREAS OF EXPERTISEResidential realestate loanoriginations,credit and incomeanalysis, pipelinemanagement,prospecting bothin person andtelemarketing.LANGUAGESFluent in English,Spanish andFrenchINTERPERSONAL SKILLSAbility to workunder pressure,strongcommunicator andaccount serviceexcellence.Team player, witheffective leadershipskills and ability towork independentlyTECHNOLOGYMicrosoft Office,Calyx, SalesforceCRM andEncompasssystems, ReverseVision.AFFILIATIONSFloridaAssociation ofMortgageProfessionalsDriven finance and banking professional with almost 20 years of experience in various loan originations, structuring, processing Conventional, FHA (both forward and HECM), VA and Non QM. Bringing forth a track record of increasing client satisfaction ratings, while working in accordance with all industry policies and procedures. Innovative problem solver with advanced knowledge of creative investment strategies that is dedicated to continuous improvement. Experience:08/31/2023- Present :US Mortgage Lenders LLC- MortgageLoan Originator - Licensed in Fl & Approved in South CarolinaMerchant One FinancialLicensed Mortgage Loan Originator (339832) State of Florida Originating refinances, purchases, HECMs (Home Equity Conversion Mortgages) within a call center environment, with various leads provided. Providing the benefits of HECMs to senior citizens on multiple levels, such as home improvement and enhancements, debt consolidations, additional savings, and investments. Analyzing residual income through financial analysis on taxes, homeowners insurance, crredit cards and home maintenance. Firm believer in the HECM program as more baby boomers are reaching the age of 62 and an estimated 25 million will rely on Social Security for approximately 90% of their income. Therefore, a much needed program for senior citizens. 07/2017  01/2020HOME MORTGAGE CONSULTANT/WellsFargo Home Mortgage, Clearwater, FLAnnalyze applicants financial status,credit, and property evaluation to determine loan feasibility.Provided bi-lingual support for branches predominantly located in Hispanic communities.Excellence in client service loyalty scores, over 90% of clients surveyed. 01/2014  04/2017NATIONAL ACCTS.TRANSACTION COORDINATOR /InnovativeLease Services, Inc., Carlsbad, CACredit coordinator and processor for the executive management team of underwriters, and account executives.Responsible for overseeing all communication with business owners throughout the US and Canada on application status, submissions and credit conditions.Managed an effective pipeline with weekly status communication to the company CEO. 04/2007  10/2013ORIGINATOR/HOME MORTGAGE CONSULTANT /Wells FargoHome Mortgage / Real Estate Financial Clearwater, FLFunded 75M in combined volume/ fundings as In House LenderResponsible for informing prospective and existing customers of new programs, rates, guidelines, underwriting requirements and loan procedures.Providing feedback on underwriting conditions in order to close the deal.Analyzed detailed financial, credit data and calculated company risk level within Government guidelines.01/2000 - 03/ 2007 - Supervisor - MCI Telecommunications - Pinellas Park Call Center Provided customer small business support for Hispanic small business owners, Also provided customer support for French Canadian business owner regarding their telecommunication needs. Call Center closed and relocated to India.Education2Business - Eckerd College - St. Petersburg, FLloridaFormer United NationsEmployee - Banking, Travel and Field Operations.Mortgage Broker School - Licensed in 1998Gould Academy, Bethel, Maine High SchoolDiplomaExcelled in French (Overseas Foreign Exchange Student), Academics, Sports and Drama. Personal and Business References Available Upon Request. 3

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