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Click here or scroll down to respond to this candidatePROFESSIONAL SUMMARYHiring Manager Food service or RetailEXPERIENCETeam MemberJanuary 2023 - Present Bears Smokehouse Bbq, South Windsor Crew memberJanuary 2023 - April 2023 Chipotle Mexican grill, Southington, ConnecticutHandled Broccoli and cheese, Handled pecan pie, Separate fat from turkey meat, Made collard greens, Prepared and made Bacon wrapped meatballs, Handled and helped prepare Combread, Handled and helped prepare meatloaf, Handled and packaged honey butter, Layed sticks of butter into pan for cornbread, Handled collard greens and banana peppers.put banana peppers into collard green mix then vac sealed and packed it, Unboxed and organized brown sugar into baking sheet to use for cooking, Swept garage area and broke down boxes to maintain a dean garage areaGreeted customers in a friendly and professional manner, ensuring customer satisfaction.Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.Coordinated with other crew members to complete assigned tasks quickly and effectively. Cross-trained in multiple positions within the store as needed. Handled customer complaints in a professional and courteous manner.Demonstrated excellent communication skills when dealing with customer inquiries and complaints.Placed orders into POS systems and handled cash and credit transactions.Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns. Completed all store opening and closing procedures. Memorized food and drink recipes to prepare orders with speed and accuracy. Restocked shelves with merchandise throughout shift. Followed health department regulations for handling food products properly.CONTACTPHONE NUMBER AVAILABLEEMAIL AVAILABLEPlainville, Connecticut 06062SKILLS Communication Teamwork Problem-solving Time management Critical thinking Decision-making Organizational Stress management Interpersonal skills Interpersonal skills Leadership qualities Creativity and innovation Product knowledge Adaptability and exibility Conict resolution Goal setting and achievement Effective communication Decision-making capabilities Organizational skills Strategic planning Attention to detail Collaboration and teamwork Critical thinking Emotional intelligence Industry knowledgeVICTORIA ACEVEDO Followed all safety and security procedures to reduce risks. Utilized problem-solving skills when resolving conicts among team members or customers.Prepared food items following established recipes and safety guidelines. Packaged and labeled to-go and delivery orders for pickup. Maintained knowledge of store menus to advertise promotions and limited-time offers. Cleaned and sanitized store restroom areas and stalls. Adhered to company policies and procedures while completing daily tasks.Operated kitchen equipment safely according to standard operating procedures.Trained new employees regarding company policies and food preparation procedures.Cleared and bussed tables and mopped lobby oors during closing times.Processed payments accurately and efciently using the point-of- sale system.Organized and stored ingredients according to schematics and expiration dates.Recommended menu items according to customer preferences and dietary restrictions. Provided customer feedback to management. Washed and sanitized plates and utensils for continued use. Processed customer refunds and exchanges.Assisted in unloading stock from delivery trucks and stocking shelves accordingly.Counted money in cash drawers and calculated customer tips after shifts. Planned ahead for potential problems that may arise during shift. Organized storage areas for maximum efciency of inventory control systems.Identied and properly disposed of spoiled and expired food items to promote food safety and prevent cross-contamination.Inspected product quality on a regular basis, reporting any discrepancies immediately. Conducted periodic audits of cash registers to ensure accuracy. Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary.Communicated with customers regarding orders, comments, and complaints. Accepted payment from customers and made change as necessary. Prepared and served cold drinks, and frozen milk drinks and desserts, using drink-dispensing, milkshake, and frozen custard machines. Balanced receipts and payments in cash registers. Organized eating, service, and kitchen areas. Public speaking Task prioritization Risk assessment Quality assurance Cash Handling Workplace Safety Customer Service Equipment Operation Cleaning Positive AttitudeHostessMarch 2022 - July 2022 IHOP, Newington, Connecticut Scrubbed and polished counters, steam tables, and other equipment, and cleaned glasses, dishes, and fountain equipment.Answered phone calls to take reservations and address guest questions and concerns.Demonstrated exibility by helping out in other departments as needed. Assisted in seating guests and managing the wait list. Supported servers and bussers through high-volume shifts with food running and table clearing.Communicated clearly with servers regarding guest needs or requests.Demonstrated excellent customer service skills to ensure a pleasant dining experience.Conversed with members and guests in outgoing and friendly manner.Maintained cleanliness of the lobby area, including wiping down tables and chairs. Maintained clean and neat workplace and dining room area. Escorted guests to proper tables or offered open seating options in bar and patio areas.Presented positive rst impression of establishment's high standards by delivering exceptional service.Helped bus tables and ran food to patrons during high-volume periods. Monitored restaurant activity to determine seating and dining ow. Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.Utilized problem-solving skills to handle any issues that arose during shifts.Assisted in closing duties such as restocking supplies, cleaning dining areas.Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment.Responded quickly to complaints from guests and took appropriate action to resolve them. Trained new hostesses on proper procedures for seating guests. Greeted patrons and coordinated table assignments to meet party preferences and requests.Ensured that all guests were seated promptly according to restaurant policies.Answered questions about menu items, specials, and other restaurant information.Provided friendly reminders to customers regarding their wait times when necessary.Cleaning Staff MemberUS Roma Tool And Machinery, PlainvilleWarehouse WorkerUS World Vision, East HartfordBabysitterUS Myself & Raquel M Evans / Babysitter, Newbritain Engaged with guests to maximize satisfaction with food and service. Organized reservations and special events.Processed phone and online orders, keeping food hot and fresh until picked up.Managed multiple phone lines efciently during peak hours of operation.Performed cashier duties when needed, such as taking payments from guests or ringing up orders at the register.Remained knowledgeable about current menu items, promotions, and specials offered by the restaurant. Assisted in serving guests for parties and special functions. Distributed, collected, and organized printed menus. Closed out podium at end of shift and maintained order and organization.Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution.Stocked service areas with supplies to deliver faster service to guests.Collaborated with kitchen staff to ensure timely delivery of food orders to guests.Observed guest needs throughout dining experience, driving high- quality service.Delivered and relled beverages and addressed requests for extra condiments and place settings.Helped FOH team members, maintaining positive working relationships.Cleaned, vacuumed, and dusted all ofces, work oors, and spaces to maintain an organized professional appearance for employees and clients.Prepared merchandise for transfer to shelves by removing packaging materials and applying identifying codes, such as price or inventory control numbersRemoved all debris and packaging from boxes and separated for recycling or disposal Consistently lifted materials weighing as much as 5-15 poundsAssisted children with homework assignments and special projects across different subjectsCookMarch 2024 - Present Smash Burger, Southington, Connecticut Taught children to organize toys, wash hands, and maintain a clean workspace and clean household leading by example.Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.Demonstrated ability to work quickly and accurately in high- pressure environments. Cooked food according to recipes set by establishment. Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly.Washed and sanitized hands throughout shift, promoting food safety and health requirements.Prepared large quantities of food items according to recipes or specic customer orders.Monitored food items, maintaining minimum guidelines for temperature, taste, and quality. Stored and rotated food products properly, maintaining freshness. Adhered to safety protocols at all times while preparing meals for customers.Assisted with food prep tasks, maximizing downtime during off- peak periods.Maintained temperatures of food products to reduce illness or waste.Prepped items for various cooking methods by seasoning or marinating.Stocked and maintained sufcient levels of products to drive smooth food service. Prepared variety of dishes using industrial kitchen equipment Inspected kitchen equipment regularly for proper functioning; reporting any issues immediately.Monitored food preparation to ensure proper cooking techniques were utilized.Portioned food before cooking according to standard portion sizes and recipe specications.Provided excellent customer service by responding promptly to inquiries from guests or other departments.Followed recipes set by establishment to meet nutritional requirements.Modeled exible work style, shifting tasks as priorities and circumstances changed based on departmental needs. Leveraged knife skills to cut or portion meats and vegetables. Adjusted food preparation techniques to accommodate for changing dietary needs.Monitored quality assurance standards throughout the shift; adjusting cooking times accordingly.Handled cash transactions efciently; ensuring accuracy when processing payments from customers.Observed proper plate presentation and garnish setup to meet plating requirements.Utilized creative presentation methods to enhance customer experience.Attended employee meetings, suggesting process improvements to management.Selected fresh produce items based on quality standards set forth by the restaurant's management team.Resolved conicts among staff members in a professional manner while maintaining an atmosphere of cooperation.Coordinated with vendors to ensure timely delivery of goods according to established purchase orders. Utilized sanitary methods to handle, prepare and serve food. Operated industrial ovens, stoves and grills to prepare food. Removed trash and cleaned kitchen garbage containers. Logged and recorded temperatures of food storage and refrigeration equipment.Washed and peeled fruits and vegetables to prepare for consumption.Made special dressings and sauces as condiments for sandwiches and salads.Assembled meal trays with foods in accordance with customers' diets. Turned and stirred foods to conrm even cooking. Demonstrated new cooking techniques or equipment to staff. Compiled and maintained records of food use and expenditures. Met with customers to discuss menus for special occasions. Stirred and strained soups and sauces.EDUCATIONHigh School DiplomaExpected graduation June 2024Plainville High school, Plainville, ConnecticutExtracurricular Activities Chess ClubREFERENCESRaquel Evan's IhopManagerPHONE NUMBER AVAILABLEEMAIL AVAILABLEFormer Manager |
