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Click here or scroll down to respond to this candidate Candidate's Name
Business & Data AnalystEMAIL AVAILABLE | https://LINKEDIN LINK AVAILABLE | Street Address -427-4447 | Minneapolis, MN |PROFILEExperienced Data Analyst with a strong foundation in accounting and business analysis, adept at leveraging tools such as Excel, SQL, and Power BI to drive data-driven decision-making. Proven track record of managing and leading teams, with a focus on delivering actionable insights that improve business performance. Successfully managed over 100 associates at Airtel, demonstrating strong leadership and project management skills. Currently transitioning to the U.S. with experience in e-commerce and a keen interest in project management roles. Highly organized, detail-oriented, and committed to continuous learning and professional growth.STRENGTHS Analytical Thinking: Ability to break down complex data into actionable insights, driving informed decision-making. Technical Proficiency: Expert in using data analysis tools like Excel, SQL, and Power BI, with a solid understanding of accounting principles. Problem-Solving: Strong aptitude for identifying problems, analyzing data, and developing strategic solutions. Adaptability: Quick to learn new systems and processes, with a strong ability to adapt to changing business environments. Communication: Excellent verbal and written communication skills, capable of conveying complex information to diverse audiences.COMPETENCIES Customer Service: Effective Communication, Strong Analytical skills, Troubleshooting Skills, Brand/Strategic Marketing, CRM Systems, MS Office. Customer Relationship Management (CRM): Competent in managing customer data and improving customer satisfaction through data-driven insights. Data Analysis: Proficient in collecting, organizing, and analyzing large datasets to extract meaningful patterns and trends. Business Intelligence: Experienced in creating dashboards and reports that support business strategy and performance improvement. Process Improvement: Skilled in identifying inefficiencies and implementing process improvements to enhance operational performance. Time Management: Ability to prioritize tasks effectively, managing multiple projects and deadlines with efficiency.PROFESSIONAL EXPERIENCENigerian Breweries Plc (Top rated African Logistics Company) MAR 2017 MAY. 2024
Sales Data Analyst
Nigerian Breweries Plc is the largest brewing company in Nigeria. It serves the Nigerian market and West Africa. Wrote Queries to extract Heineken customers data in Northern Nigeria data from SQL Server database and clean-up datasets for further Analysis Imported customer base data to Access and SQL Server from flat files and Excel spreadsheets Reviewed and corrected numerous billing errors and void spaces associated with datasets with the use of Advance Excel functions. Used Data Analytics skills to establish KPI dashboards for top management to take business decisions. Used Power BI to clean/transform data, model and develop visualizations.iHomes (E-Commerce Business) Jan. 2015 Nov. 2023Founder and E-Commerce ManageriHomes was a thriving e-commerce platform specializing in home interiors and accessories, providing customers with a curated selection of quality products to enhance their living spaces. Successfully sold the business in 2023. Developed and implemented an effective digital marketing strategy, increasing online sales by 30% annually. Managed the end-to-end e-commerce operations, including product selection, inventory management, and order fulfillment. Enhanced customer engagement through personalized communication and targeted promotions, achieving a 25% increase in customer retention. Utilized data analytics to optimize website performance and improve the user experience, resulting in a 20% increase in website traffic. Established partnerships with suppliers and manufacturers to ensure product quality and timely delivery.GIGL (Top rated African Logistics Company) FEB 2015 JAN. 2017
Junior Data Reporting Analyst
GIGL is Africa s leading indigenous logistics company powered by technology with a solid reputation for Ecommerce and social commerce-tailored logistics. Generated BI reports in pivot charts, graph, and other visualization formats to Analyze trends Wrote complex SQL queries using various joins, unions, and functions for report purpose Developed effective customer relationships with clients which made them more affiliated with the company. Identified New leads and potential markets that increased profit by almost 7%.Airtel (Multinational Telecommunication Company) April 2012 OCT. 2014
Customer Service Representative
Airtel is a leading telecommunications services provider with headquarters in Lagos, the commercial nerve center of Nigeria. Managed a team of just under 100 associates, focusing on performance improvement and team development. Handled escalated calls requiring higher attention, working with such customers to find a resolution to their issues. Established customer relations and followed up with customers. Performed data entry and updates on our customer database. Served as operational and administrative support.EDUCATION Bachelor of Science, Accounting | OLABISI ONABANJO UNIVERSITY, NIGERIA 2008
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