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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Chicago, IL LINKEDIN LINK AVAILABLE SUMMARYSeeking a Chat Customer Representative role, offering years of customer support experience, including live chat and call center proficiency. Skilled in delivering exceptional customer experience and resolving issues with technology-based solutions. Strong soft skills, adept in communication and data entry. WORK EXPERIENCEAnswerNetCall Center Agent Jan 2024 - Present Manage high volume inbound and outbound calls, ensuring customer needs are identified and met with accurate information. Achieve personal and team sales targets while adhering to call-handling quotas to maintain service quality. Resolve customer complaints by offering suitable solutions and alternatives, and conduct follow-ups to guarantee effective resolution. Document customer interactions comprehensively, process accounts, and maintain organized records in accordance with communication protocols.WashLake EnterprisesRemote Call Center Agent Dec 2022 - Present Manage a high volume of inbound calls, ensuring effective communication and customer satisfaction through prompt resolution of queries. Perform accurate data entry and administer instant chat support, enhancing the efficiency of the customer service process.Smith VillageDining Hall Hostess Aug 2022 - Jan 2023 Coordinated dining reservations and seating arrangements, ensuring a seamless experience for guests. Oversaw server team operations and facilitated communication between kitchen staff and diners for efficient order management. Prepared and distributed daily menus for residents and staff, and provided logistical support for event setup and breakdown.EDUCATIONMadonna High School For GirlsHigh School Diploma, General Studies1999South Suburban CollegeBusiness Administration and Management, GeneralPresentCERTIFICATIONSFood Service Sanitation Manager Certification, Premier Food Safety ServSafe Food HandlerSKILLSCustomer Service  Management  Data Entry  Quality Assurance  Dispatching  Call Center Administration  Contact Center Management  Training  Communication  Interpersonal  Technical Support  Problem-solving  CRM Platforms