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Click here or scroll down to respond to this candidateCandidate's Name
Customer service representativeCapitol Heights, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEPersonable customer service representative committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship- building skills.Work ExperienceCustomer Service/CateringAramark-McLean, VASeptember 2023 to PresentSetting up all tables and food service area with chairs, linens and dishes Serving food to guests at eventsCleaning up and tearing down the dining area by removing all tableware, linens, garbage, and furniture Transferring food, and delivering food on timeAdhering to health and safety guidelinesMaintain equipment and supply inventoryCustomer Service RepresentativeKaiser Permanente-Fulton, MDMarch 2023 to August 2023Answered incoming phones callsTransferred calls to appropriate departmentChecked patients appointment day and timeSetting appointments for patient such as radiology, ophthalmology, podiatry, and so on Reset patients password, updated patients demographics Customer Service RepresentativeMphasis Company-New York, NYJuly 2022 to January 2023Answered over 50 or more calls a dayAssisted callers with questions they had regarding Troy Medicare, such as dental and hearing benefits, and OTC benefits and visionAssisted callers with finding providers and pharmacy's in they network Navigate though software to help callers to find the best healthcare that fits they needs Document every call detailing why the customer called Customer Service RepresentativeCODICE-Washington, DCApril 2021 to December 2021 Answered over 50 calls a day-no outbound Assisted callers with any questions they had regarding the STAY DC rental assistance program Documented every single call detailing why the caller called CSR could not complete the application for the caller but could walk them through the application step by step answering any question or clearing any confusions Provided application and funding status to callers Escalated issues to tier 2 that needed to be escalated Performed password reset to verified callersCashierWalmart-Clinton, MDApril 2019 to September 2021Manage transaction with customers using cash registers Scan goods and ensure pricing is accurateCollect payments whether in cash or creditIssue receipts, refunds, change of ticketsRedeem stamps and couponsCustomer Service RepresentativeGriffith Energy Services-Cheverly, MDFebruary 2018 to November 2018Navigate through software used to make work orders schedule appointments answer over 40 call a day, made work orders and reschedule and canceled for HVAC oil and fuel services ran credit card information made outbound calls to customer for scheduling or rescheduling purposes transfer calls to appropriate departmentsPatient Service RepresentativeOBGYN OFFICE-Washington, DCOctober 2016 to July 2018Perform clerical administrative duties as assigned Greet patients and visitor, providing check-in and check- out functions Answer phones and schedule appointmentsEnsuring patient is seen in a timely mannerCoordinate insurance authorizationAccurately access patients recordsInput physicians orders appropriately to patients records Maintain patients confidentiality as outlined by privacy and HIPAA guidelines Telecommunications operatorGeorge Washington University Hospital-Washington, DC April 2007 to August 2016Effectively managed a high-volume of over 70-100 inbound calls a day and outbound customer calls Managed high call volume with tact and professionalism Gave professional and appropriate attitude when given negative customer feed back Transfer calls from one department to anotherReset and unlock employee passwords to their work stations Making overhead announcements for traumas and codes Paging DoctorsCashierSave-A-Lot-Seat Pleasant, MDMay 2005 to February 2007Check out customersStock ShelfsHelped customers any way possibleCount and obtains moneyAssistant Manager/ CashierGallo's clothing store-Hyattsville, MDJune 2003 to March 2005Accounting paper workCounting tealDoing exchangesSetting up displaysOpening/Closing the storeMail SorterDirect mailing company-Cheverly, MDDecember 2000 to November 2004Collect, sorting mail, shipping outgoing mail and packaging entering data on a computer, tracking supplies, ordering supplies, shipping items, placing mail and proper buckets for distributional dispose of junk mail and sort mail such as return letters.Printer OperatorFYIFebruary 1997 to September 2000I took pictures of documents for them to be put on microfilm such as police records speeding tickets felonies misdemeanors sexual assaults mugshots etc. EducationHigh school or equivalentEleanor Roosevelt High School - United States1992Skills Operater (10+ years) Customer Care (10+ years) Customer Support (10+ years) Communications (10+ years) Organizational Skills (10+ years) Telecommunication (10+ years) Cleaning Experience (6 years) Environmental Services (6 years) Hospital Experience (10+ years) Word processing (5 years) Microsoft Word (10+ years) Microsoft Office (10+ years) Microsoft Excel (10+ years) Typing (10+ years) Communication skills (10+ years) Computer skills (10+ years) CSR (10+ years) HIPAA (10+ years)Additional InformationSkills & AbilitiesCalming presenceCooking ExperiencePatientAttentivenessPeople personAttentive listenerGood body languageProfessional AttitudeSchedulingMicrosoft Office (word,excel)Highly organizedExcellent oral, interpersonal, and organizational skills |
