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Click here or scroll down to respond to this candidate Candidate's Name
Gainesville EMAIL AVAILABLE Cell: PHONE NUMBER AVAILABLE
Georgia
CARENET HEALTH 7/Street Address -Present
I work remote full time for a healthcare consumer engagement company organization that offers patient customer
service for UCLA healthcare. I provide excellent customer service by helping patients book their Radiology
appointments in the Los Angeles county area. I have a 90%-100% customer approval rating and maintain my
metrics under the companies guidelines on a weekly basis
1. Schedule for 12 radiology locations in the LA area using software Epic, Salesforce and Vida.
2. Top 3 recipient of 5 star customer reviews 5 of the last 7 months.
3. 95% + customer monthly approval rating, which is in excess of company standard of 93%
4. Medical Terminology
5. Authorizations/PPO, HMO, MEDICARE knowledge.
PRIVATE IN-HOME CARE 1/21-Present
I have between 2-4 private clients at any one time and only leave my care are when they moved into facilities that
offer 24/7 hospice.
Services offered include bathing, feeding, and medications
Patient/Doctor interactions, scheduling, and transportation
ROSEANN KNIGHT 6/22-Present
SARAH HOWARD 8/22-Present
JANINE LAY 1/21-4/22
CHRIS LENZ 1/20-2/21
CORNERSTONE 3/22-Present
Assisting patients with in home health needs such as bathing, feeding, medications, and patient/doctor
interactions. I have experience with ADLS, advanced Alzheimer s, Parkinson s, and limited mobility due to
either para or quadriplegia.
Helped schedule/interact with insurance companies to schedule appointments.
HEALTHLINK 11/22-Present
Assisting patients with in home health needs such as bathing, feeding, medications, and patient/doctor
interactions. I have experience with ADLS, advanced Alzheimer s, Parkinson s, and limited mobility due to
either para or quadriplegia.
Helped schedule/interact with insurance companies to schedule appointments.
ALWAYS CARING HOME HEALTHCARE 03/20-10/20
Assisting patients with in home health needs such as bathing, feeding, medications, and patient/doctor
interactions.
Experience with ADLS, advanced Alzheimer s, Parkinson s, and limited mobility due to either para or
quadriplegia.
Helped schedule/interact with insurance companies to schedule appointments.
WHITE OAK ACADEMY, Cumming, GA
Toddler Room Instructor 10/17-5/18
I was involved in helping the toddlers in the classroom improve their gross and fine motor skills by
interacting with them one-on-one and by using manipulatives.
Responsible for keeping the toddlers on a regular schedule in regard to feeding, nap times, and play times.
Promoted to Supervisor
Helped achieve a coveted Three Start Rating by the Georgia Department of Early Care and Learning.
GEM CARE, Bakersfield, CA
Radiology Authorizations Clerk 2/06-3/08
In charge of and specialized all radiology authorizations in a group of 7 clerks. I would process all requests
and referrals for radiology procedures from doctors and other care providers. This involved gathering all
prior reports that would help substantiate the need for the procedure, check and verify if the procedure was
covered under the individual plan and what percentage would be covered, and then gather all pertinent
background material to then provider to the nurse and/or doctor on duty to evaluate for final authorization.
Helped to stream-line the processing and information gathering process for radiology procedures. This
resulted in a 20% increase in authorizations processed.
Developed a radiology code quick reference guide that was still in use as of 2013.
TRUXTUN RADIOLOGY, Bakersfield, CA
Front Office/Customer Service/Customer Scheduling 2/01-2/06
I processed customer insurance and did data entry for all daytime customers. I also would contact and verify for
customers issues or concerns with insurance coverage and/or authorizations. I would also assist when needed in
helping to position patients as well hanging X-Ray film for evaluation.
Developed/implemented training program that reduced employee turnover by an estimated 35%
Developed new filing method that made finding files easier
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