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Click here or scroll down to respond to this candidatedycalliway@yahoo.com LinkedInCandidate's Name PHONE NUMBER AVAILABLEEnthusiastic HR professional embodying 15+ years of Executive leadership experience leading teams and steering HRfunctionalities across complex, multi-site organizations. Expertise and successful achievements in Company start-ups, mergers/acquisitions and in establishing, advancing, and overseeing entire HR departments in the retail,financial services, hospitality, manufacturing and automotive industries.Areas of ExpertiseHR Management Policy/Program Development Labor & Employment LawsStrategic Planning Employee Relations Performance ManagementCompensation & Benefits Talent Acquisition & Retention Project ManagementAccomplishmentsServed as strategic business partner and advisor to department heads, GM and the Detroit Regional Facility Authority(DRCFA) focusing on organizational and management matters/issues.Presentation of HR leadership briefs, requested HR information and quarterly scorecard data to Authority Board whenneededMaintain in-depth knowledge of legal requirements that affect day-to-day management of employees; strengthenedregulatory compliance and minimized risks.Renegotiated AFSCME union contract; achieved employee pay outs and cost savings of $75k.Drove and supported employee engagement and retention initiatives to increase organizational, programmatic, andindividual performance.Contributed to the development and implementation of value-added Talent programs such as corporate socialresponsibilityCareer ExperienceASM Global at Huntington Center, Detroit, MI 2016 2023Director of HR, Talent & Diversity (Hospitality/Event Management)Served as the subject matter expert on all HR related matters, providing guidance and support to stakeholders, dept.heads, HR teams, and employees regarding all HR policies, and procedures. Oversaw all HR functions and sub-disciplinespolicy guidance, talent acquisition, performance management, employee relations, management consultation,compensation, change management, group benefits, and 401k plan administration. Built and managed strategies anddepartment budgets in alignment with overall organizational goals and objectives. Responsible for cultivating a supportiveand inclusive (DEI) work environment for all our Team Members. Ensured compliance and proper administration ofrelevant labor, employment, health and safety rules and regulations (FMLA, HIPAA, ADA, COBRA, ACA, WC, LTD, STD,FLSA, EEO, AA).Partnered with insurance brokers and agents to develop competitive benefits packages which resulted in costsavings of $140k.Created and implemented employee mentor/mentee program for professional development resulting in 91%employee retention rate.Designed and introduced training programs to educate personnel across all organizational levels on policies,processes, and procedures.Revised & drafted fair company policies to include the implementation of inclusion programs and applied objectivehiring procedures resulting in an increase in underrepresented hires by 37%Served as lead contract negotiator for nine (9) different unions and served as SME to employees, frontlinesupervision, and senior management with interpretation and application of contracts, grievances and arbitrations.Drove the implementation and transition of a new HRIS and payroll system through the coordination of cross-departmental partnerships.Oversaw annual benefit enrollment process and reviewed applicable forms, monthly billings for consistency andaccuracy to be reconciled to employee records (e.g., COBRA, FMLA, STD and health and welfare benefits eligibility)for the purpose of ensuring accurate eligibility, payment information and compliance with contract provisions.Drafted & oversaw annual department budget and monitored expenditures, analyze variances, and adhere todepartment budget.Responsible for managing and conducting HR investigations as well as providing counsel and advice to departmentManagers and local Executive team on employee relations mattersResponded to alleged violation of rules, regulations, policies, procedures and standards of conduct through theinitiation of appropriate investigation procedures in partnership with Legal, Corporate and local Executive team.Performed wage/salary-cost analyses, providing recommendations for enhancements/changes to existing salarywage bandwidths resulting in salary increase for selective staff.Oversee the accurate preparation of qualified plans' IRS and ERISA-mandated submissions and employeecommunications, including: IRS Annual Return - Form 5500, Summary Annual Reports (SARs), Summary PlanDescriptions (SPDs) and, Summary of Benefit Coverage (SBCs).Jackson Hewitt Inc, Detroit, MI 2007 2016District Human Resources/Operations Manager (Financial/Retail Services)Owned development and management of human resources, operations, business development, compliance, sales, andmarketing functions for 38 corporate franchisee branches. Managed all aspects of tax preparation services for branches (with150+ employees and combined annual revenue of $2.5M) which included budgeting, payroll, scheduling, marketing, staffing,training, accounting, and daily operations. Handled employee relations; advised and consulted on individual performance,conflict resolutions, and employment policies. Developed and delivered educational materials, presentations, andcommunication strategies to enhance employees' understanding of business goals & objectives. P&L responsibility andexperience with budget management, personnel management, and team building. Built strong relationships with vendors,brokers, property managers, and landlords to resolve any issues.Ensured that all branches understood and executed business strategies that enhanced the brand and droveprofitable revenue growth in the market and achieved annual sales goals for six (6) consecutive years.Analyzed and assessed data (KPI s) to make recommendations for strategic and operational improvements,leveraging various tools and business data to ensure company objectives are met.Provided leadership to internal supervisors and staff with an emphasis on company culture, continuous learning,and improvement of customer service.Partnered with operational support and monitoring staff to achieve service level and staffing targets managingreal-time challenges to ensure targets are achieved.Oversaw administration of professional development, wellness programs, training and tools for e-learning andleverage them to enhance development opportunities offered to staff.Delivered productivity gains by driving operations efficiencies and process improvements, while maintaining orexceeding customer experience goals, key performance objectives, and productivity.Ensured compliance of all programs including reporting, auditing and served as company representative in IRScompliance audits resulting in 100% compliance and auditing rate.Compiled and managed branch budgets, forecasts, and P&L resulting in meeting budgeted goal seven (7)consecutive years.Developed capital budgets for new site development, expansions, and capital equipment purchases, andmonitored ROI analysis to support business decisions and growth.Forecasted future business needs and developed comprehensive strategic plans at the branches.Cultivated strong internal and external customer focus by delivering the Jackson Hewitt brand promise, cultureand values resulting in a 90% employee retention rate.Independent Human Resources Consultant, Detroit, MI 2005 2007DCal Personnel Management LLC (Consulting/HR Advisor)Provided expertise and successful achievements in various Company start-ups, mergers/acquisitions in establishing,advancing, and overseeing entire HR departments in the retail, financial services, hospitality, manufacturing and automotiveindustries. Established HR department and systems; created employee policy and procedures, handbooks/manuals, HRaction plans, Performance Management Process (PMP), and various programs (training, safety, succession planning).Conducted needs assessment for staffing and recruiting for exempt/nonexempt positions. Determined labor standards fornew operations in alignment with regulatory requirements. Partnered with executive leadership in the selection of plans,cost management strategies, and development of communication campaigns for start-ups based on client s request for quote(RFQ). Strong knowledge of benefit plans, including HSA, FSA., 401k, medical, dental, vision, STD/LTD, and ADD/Life.Thorough knowledge and understanding of Federal and State regulatory laws in regard to Benefits, COBRA, HIPAA, FMLA,ADA, and ERISA.Human Resources Manager, 1998 2005TDS/US Automotive, Detroit, MI & Chesapeake, VA (JIT, Assembly, Manufacturing, Logistics/Warehousing)Worked in a multi-state/multi-plant role while managing the daily HR functions for three Tier One automotive (UAW) JITsequencing, bulk shipment, sub-assembly and manufacturing assembly plants (for Chrysler and Ford). Provided leadershipand support to four direct reports, 550 hourly associate, and 60 salaried staff. Administered employee relations (payroll,vacations, leave of absence, severance pay, terminations incentive and retention programs, holidays, and related policyareas). Served as SME to employees, frontline supervision, and senior management with interpretation and application ofunion contracts, grievances, arbitrations, policies, and procedures and conducted employee relations investigations,counseling, corrective action/discipline. Developed HR budget and implemented employee policies and procedures;supervised housekeeping, maintenance and security staff. Responsible for on-boarding (exempt and non-exempt positions),training, administration of hiring and employment practices of staff.Steered successful launch/start-up of HR department, infrastructure, and systems for five (5) newmergers/facilities acquisitions in alignment with strategic business plan, company mission and vision statement,goals & objectives.Developed recruitment and on-boarding strategy, job descriptions, handbooks, policies & procedures, trainingprogram, PTO, leaves of absence, and terminations policies.Developed organizational plan, compensation and benefits, policies and procedures, training and development,succession & performance management, incentive strategy, HRIS & payroll management system.Developed & monitored scorecard, KPI s and employee data for valuable insight into how company andemployees were performing when compared to management s strategic goals, objectives, and benchmarks.Developed and implemented plant wide safety program which reduced RIR by 80%, LIR by 50%, and cost by 36%in one year.Developed and implemented incentive plan for attendance resulting in an increase of employee retention by 70%,reduction in turnover rate by 40%, and an increase in daily attendance by 30% over one year.EducationBachelor of Arts University of Michigan |
