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Click here or scroll down to respond to this candidateCandidate's Name
Airmont, USA Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYDedicated worker with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.SKILLS Housekeeping Management Laundry Front Desk Residential Cleaning Commercial Cleaning Cleaning Experience Food Service Guest Services Food Preparation Retail Sales Restaurant Experience Kitchen Management Experience Customer Service Time Management Listening Skills Cash Handling Telephone Etiquette Team Collaboration Problem-solving skills Front Office Management Work Prioritization Initiative-taking Issue handling Guest Relations Confidentiality handling Data Entry Problem-Solving Attention to DetailWORK HISTORY10/2023 to 09/2024 Front Desk ReceptionistPlanet Fitness Airmont, USAGreeted guests at front desk and engaged in pleasant conversations while managing check-in process Scheduled, coordinated and confirmed appointments and meetings Maintained organized and clean front office area to create professional and welcoming environment for visitors and employeesManaged high-volume phone calls, directing inquiries to appropriate personnel for prompt resolutionDelivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk Collected room deposits, fees, and paymentsEnhanced customer satisfaction by providing efficient and professional front desk services Completed all tasks in compliance with company policies and procedures Resolved customer issues quickly and notified supervisor immediately when problems escalated Completed data entry and filing to keep records updated for easy retrieval Initiated system for tracking office supplies, leading to more efficient inventory management.01/2021 to 01/2023 Head HousekeeperIHG Hotels & Resorts Abingdon, USAHandled emergency situations calmly and efficiently while prioritizing guest safety at all times Placed orders for housekeeping supplies and guest toiletries Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conductStreamlined housekeeping processes for increased efficiency and reduced labor costsTrained and mentored all new personnel to maximize quality of service and performance Communicated repair needs to maintenance staffRevised standard operating procedures as needed, keeping up-to-date with industry best practices for optimal performance resultsImproved overall guest satisfaction by maintaining impeccable cleanliness and organization of all hotel areasCreated a welcoming atmosphere with attention to detail in room preparation and presentationDeveloped effective inventory management systems for linens, cleaning supplies, and guest amenitiesCollaborated with front desk personnel to address guest concerns promptly and courteouslyConducted regular inspections of rooms and common areas to ensure compliance with health and safety regulationsParticipated in quality assurance reviews, implementing changes as needed to improve overall service and guest satisfactionEstablished positive relationships with vendors for timely delivery of essential supplies at competitive prices Restocked cleaning storage cabinets, carts and baskets for easy use Increased employee performance through effective supervision and training Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition Hang, cleaned and rehung draperies to maintain freshness Completed special housekeeping actions such as turning mattresses on set schedule.01/2015 to 01/2021 Hardees Shift LeaderCopperstone Abingdon, USA Trained new employees and delegated daily tasks and responsibilities Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols Completed cash and credit card transactions accurately using POS software Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepanciesResolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfactionCollaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace cultureManaged shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly Enforced company policies and regulations with employees Managed inventory and ordered supplies to keep location well stocked with necessary suppliesProvided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and developmentServed as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operationsResolved conflicts between employees to maintain positive and productive work environmentsDeveloped strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussionsBoosted overall sales with effective upselling techniques and exceptional product knowledgeImproved team productivity by implementing efficient scheduling and task delegation methodsPrepared shift summary reports for supervisor and communicated regularly on goals and progressMonitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivitySupported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a teamStreamlined inventory management processes, leading to reduced waste and optimized stock levelsConducted regular evaluations of employee performance, providing constructive feedback for continuous improvementCoordinated with vendors to ensure timely delivery of products while maintaining strong professional relationshipsEnhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtimeManaged inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as neededCoordinated with kitchen staff to ensure timely preparation of food, reducing customer wait timesFostered positive work environment, leading to higher employee morale and reduced turnoverMaintained cleanliness and organization of workspace, adhering to health and safety standards.EDUCATIONHigh school diplomaNew Utrecht High School - Brooklyn, NY Honor Roll AwardedCollege Culinary ArtsVirginia Highlands Community College - Abingdon, VA Honor Roll AwardedASSESSMENTS Retail customer service, Proficient, 07/01/23 Work style: Reliability, Proficient, 04/01/22 Food service fit: Crew member, Proficient, 08/01/23 Cleaner fit, Proficient, 04/01/22 |
