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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service RepresentativePHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLSCustomer Service,Call Center, Computer Skills,Problem Solving, Communication,People Skills,Data Entry, Phone Skills,Remote EXPERIENCEMMC Group Newark,NJ Customer Service RepMar 2024 - PRESENT Call Center Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through variouschannels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary.State of NJ Dept of Labor, Newark, NJ Unemployment Insurance ClerkOctober 1998- October 2017Knowledge of the regulations and procedures for performing monetary determinations on both single and multiemployer claims, and the ability to render technical assistance to subordinates working in this area. Knowledge of computation of benefits under the various special programs. Knowledge of the provisions of the New JerseyUnemployment Compensation Act (UCX), the Unemployment Compensation Act of Federal Employees (UCFE), Disaster Unemployment Assistance (DUA), Trade Readjustment Act(TRA), Combined Wage Claim (CWC), Extended Benefits (EB), and interstate laws and procedures as they relate to unemployment claims allowances and other new programs intermittently administered by the federal government after a period of training. Knowledge of the local office on-line payment system(LOOPS) after a period of training. Ability to deal with the public, acquire information and explain agency services. Ability to perform calculations (add, subtract, multiply, and divide) and avoid errors, keep records, and to check calculations performed and recorded by others for accuracy. Ability to understand procedures and regulations of the various programs of the division, and apply them to coordinate specific activities of an assigned unit. Ability to clearly explain instructions and regulations. Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.EDUCATIONEast Orange High School, East Orange, NJ 07017Sept 1989- June 1991High School DiplomaREFERENCESUPON REQUEST |
