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Candidate's Name
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEPROFILEDetail oriented individual with excellent time management and problem solving skills20 plus years of experience providing quality customer serviceHighly motivated with demonstrated ability to build and maintain strategic relationships Proficient in the use of Microsoft Office: Word, PowerPoint, Excel, and AccessEDUCATIONSouth State UniversitySavannah, GABachelor in Business ManagementCurrently EnrolledPROFESSIONAL EXPERIENCELuther Automotive Services Golden Valley, MNCustomer Care Representative November 2022  November 2023Answered incoming phone calls and scheduled service.Worked closely with service department to ensure customer satisfaction.Followed up with customers after service appointments.Updated customers changes in database.Safe Vision By Hoya Oakdale, MN Customer Service Representative August 2019  March 2022Assisted customers via telephone by answering order status questions, resolving issues related to job orders, tracking orders and finding information for RXs in process.Utilized tools supplied to communicate with internal and external customers and notify customers of delays.Addressed customer concerns regarding billing and complaints.Northland Group Edina, MNClient Liaison August 2016  February 2019Processed incoming correspondences from clients according to client specifications.Utilized communication skills to assist clients and contributed to special projects.Used superior Organizational skills to detail and assess information for completeness.AMT Consumer Services St Louis Park, MNCustomer Service / Sales April 2013  September 2015Provided excellent customer service skills to communicate to customer.Assisted customers calling inbound to call center to verify their new credit cards that customer just received in the mail.Informed customer of insurance and credit protection programs.