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Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEToa Alta, PR Street Address
PROFESSIONAL SUMMARYReliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.SKILLSFile OrganizationInventory ControlCorrespondence typingOffice OrganizationCustomer ServiceCall RoutingCash HandlingEXPERIENCEHair bow crafterMariel Creations, Toa alta, PR, May 2006 - CurrentDesigned custom pieces according to client specifications.Presented design work to clients.Workshop facilitations to apprentices.Participate in multiple fairs.Developed branding strategies, including logos and color schemes, for new businesses.Security OfficerGenesis Security, Carolina, PR, May 2006 - Oct 2009Answered phones and responded to inquiries at security desk.Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences.Used radio and other communication devices to keep in regular touch with other security guards and controller.Secured building against unauthorized access and conducted regular patrols.Assistant Store ManagerEgyptian Goddes, Hatillo/Bayamon, Puerto Rico, PR, Jun 2005 - Aug 2007Maintained operational performance with skillful execution of opening and closing procedures.Monitored and documented team success through regular performance evaluations.Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.Coordinated employee schedules to provide adequate staff coverage.Provided performance and motivational feedback to employees.Optimized inventory for maximum revenue generation.Supported recruiting, training, and professional development efforts.Delegated tasks to appropriate staff members for optimum productivity.Managed daily operations of store to ensure efficiency and productivity.Resolved customer complaints or issues in timely manner.Customer ServiceSubway, Utuado, PR, Apr 2004 - Jan 2005Delivered excellent customer service and prompt food and beverage delivery.Modeled exceptional customer service and engagement behaviors to team members.Created positive culture centered on customer service and employee satisfaction.Maintain the area clean and refilled.LANGUAGESpanishNativeEnglishIntermediate