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Click here or scroll down to respond to this candidateCandidate's Name
PROFILEDetail-oriented and efficiency-driven professional with over 5 years experience in streamlining supply chain operations with customer-focused solutions. Proven track record in coordinating end- to-end logistics processes, collaborating cross-functionally to implement innovative strategies that enhance client satisfaction, retention, and business expansion. Adapt at leveraging data analytics to improve decision making and improve revenue generated from ad-hoc shipments. EXPERIENCESENIOR AIR CHARTER SPECIALIST, ASCENT GLOBAL LOGISTICS; BELLEVILLE,MI APRIL 2022PRESENTStreamlined the sales, booking and execution of 100+ domestic and international ad hoc cargo air charter shipments per month, ensuring timely and professional handling of all charter movementsCreated and modified documents necessary for air charter movements, in adherence to United States, Canada and Mexico customs border protection standards.Played a pivotal role in expanding the companys client base by successfully identifying, and cultivating relationships, with prospective clients, resulting in acquisition of key accounts. FULFILLMENT TEAM LEAD, TARGET; YPSILANTI, MINOVEMBER 2019-APRIL 2022Led a high-performing team responsible for managing enterprise fulfillment, operations, ensuring timely, and accurate delivery of products and services to customers.Coordinated cross-departmental efforts to meet client-specific fulfillment requirements, successfully managing complex logistics and high-volume orders.Developed and maintained key performance indicators (KPIs) to monitor team productivity, ensuring adherence to service level agreements (SLAs) and maintaining client satisfaction.Trained and mentored team members, fostering a collaborative environment and encouraging continuous professional development.ENTERPRISE FULFILLMENT EXPERT, JCPENNEY; WESTLAND, MI 20162018Successfully resolved escalated fulfillment issues, demonstrating a strong ability to navigate challenges and maintain client trust and satisfaction.Delivered exceptional customer service by accurately capturing and fulfilling online orders, ensuring all clients specifications, and preferences, exceed expectations.Managed in to end order fulfillment process from order entry to delivery, ensuring accuracy and efficiency and handling high volumes of customer orders. EDUCATIONFARMINGTON HIGH SCHOOL - FARMINGTON, MI 2017SKILLSproblem-solving critical thinking excellent communication skills (written & verbal) Microsoft officeclient focused client relationship acquisition Detroit, MI PHONE NUMBER AVAILABLE EMAIL AVAILABLE |
