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Click here or scroll down to respond to this candidateDr. GAYLORD B. L. REAGAN, Ph. D.Street Address Lagrange StreetLorton, Virginia Street Address
EMAIL AVAILABLELINKEDIN LINK AVAILABLEPHONE NUMBER AVAILABLECurrently hold active Moderate Risk Public Trust (MRPT) clearance.Pre-retirement held DOD SSBI TS security clearance (SCI eligible)SUMMARYCertified Six Sigma Green Belt + Black Belt trained, CMMI DEV/SVC/SCAMPI-A, INCOSE System Engineer-Basic, trained in Earned Value Management + TQM + SPC + Cost/Benefit Analysis, certified trainer for DISC and LIFO, and completed Phases one and two of the Government Acquisition Program Management course (COR). Member/former member of Mensa, Triple Nine Society, Intertel, International Society for Philosophical Inquiry, Society for Human Resource Management, American Society for Training and Development, Organization Development Network, Society for Healthcare Education and Training, American Management Association, Academy of Management, and American Association of University Professors. Currently enrolled in Syracuse University PMP certification preparation boot camp beginning 9/2024.Experience as a manager + leader + provider+ teacher of organizational development, change management, survey guided development projects, drafting quality assurance strategic plans, serving on proposal red teams, facilitating executive groups, process improvement, training and development, leadership training, and providing consulting services to employers and customers. Served as director of training, employee development manager, internal organizational development consultant, plant human resource manager, business process analyst, co-implementer of knowledge management program, change manager, process improvement leader, project manager, leadership training program designer/manager, management development program designer/director, military plainclothes counterintelligence agent/team chief, and adjunct professor for ten colleges. Have taught using stand-up format on- and off-campus, online virtual courses, and state-wide educable TV system.EXPERIENCEPROJECT MANAGEMENT, PROCESS ANALYST, CHANGE MANAGEMENT, ORGANIZATION DEVELOPMENT6/2024 to Current: Arcticom (A Bering Straits Company) Interim Moderate Risk Public Trust (MRPT) clearancePublic Board Member, United States Department of State, Office of Performance EvaluationSigned written job offer, ands the MRPT clearance background investigation is completed. Public members bring diverse experience and perspectives to Board deliberations that enhance the integrity of the performance review process for employees who represent the United States. Because of the time required to complete the clearance process for the seven new board members, actual work is scheduled to commence in 2025. Review performance records of Foreign Service personnel Recommend employees for promotion Recommend other personnel actions when warranted alongside the departments board members Consultants will be treated as key personnel for the duration of their assignment7/2022 to 1/2023: Customer Value Partners (CVP), Vienna, VAManager - Business Process AnalystIn July 2022, I signed a written job offe to support their DHS customer in Washington, D. C. The offer was contingent on successful completion of a TS security clearance background re-investigation. Subsequently, I went through CVPs new-employee orientation program, selected the benefits I wanted, completed forms online and on my cell phone, and reported to a DHS site where I was fingerprinted and photographed. Over the next six months CVP called to reassure me that the investigation was ongoing. In January 2023 CVPs human resources personnel notified me that the job offer had been rescinded because the government agency responsible for completing the security clearance background investigation never initiated the process and the offer timed out. They assured me that this outcome had nothing to do with anything that I had done.4/2014 to 7/2023: Retired, Alexandria, VA10/2013 to 4/2014: Addx Corporation, Alexandria, VASenior Business Process Analyst, Support Joint Chiefs of Staff, Directorate of Management, Pentagon Designed and drafted the DMAIC + DMEDI Continuous Process Improvement framework, materials, and templates Drafting the Department of Defense Joint Chiefs of Staff Instruction for Knowledge Management Revised the Joint Staff Collaborative Environment Manual Facilitated a tiger team tasked with improving Joint Staff senior leaders downward communication capabilities Analyzed strategic frameworks and conducted process improvement projects on them2010 to 2012: TASC, Lorton, VA (Note: NGC sold its TASC subsidiary to two private equity firms, who then sold it to Engility, which was then bought by SAIC; NGC also sold its IT Business Sector where I worked to Paraton)Technical Project Manager 4, TASC A&AS support to DoD Defense Threat Reduction Agency RD Enterprise & CB Directorate Designed/ implemented process improvement projects for customers (travel management, policy manual simplification, etc.) Designed/implemented DTRA-RD mission survey and data feedback; facilitated customer senior leadership strategic retreats Interpreted customer OPM Employee Viewpoint Survey results, and correlated the outcome with mission survey results Drafted technical material as requested (risk management format, program metrics assessment process model, etc.) Wrote a catalog of integrated continuous process improvement capabilities materials for use by our federal customer Drafted QA/QC technical material, and team member resumes for proposals; designed templates for teaming agreements Member of American Society for Quality (ASQ) project team creating Service Quality Body of Knowledge (SQBoK)2005 to 2009: Northrop Grumman2007 2009: Information Technology Sector, Lorton, VAProject Manager & Planner, DoD Defense Threat Reduction Agency CB contract Provided program integration A&AS services to support DTRA/CB S&. Co-led a Base Realignment And Closing move to Eglin AFB Proposal Red Team member for EVMS on E-2D Advanced Hawkeye Integrated Training System Aircrew project Member of team given NGIT Presidents Award for Customer Service where I supervised 14 professional personnel Led team writing comm. plan, drafting/editing/publishing pieces to support corporate ShareCenter upgrade project Designed/implemented OD & change management + values projects for DTRA corporate & NGIT contract teams Wrote/published Earned Value Management Implementation Readiness Assessment (EVMIRA) + support materials Mentored seven six sigma green belt candidate project teamsORGANIZATION DEVELOPMENT, EDUCATION & TRAINING, BUSINESS OWNER, PROFESSOR, HUMAN RESOURCES2005 to 2009: Northrop GrummanManager of Change Management, Organizational Development, Learning and Development, & Communication Lead in support of corporate knowledge management program rollout Led five teams within change management steering group (comms, website, training, org transformation, summit conference) Wrote comm. plan and articles for corporate KM communication and marketing team. Led 2 marketing planning teams Led team designing, developing and implementing corporate KM website later migrated to portal environment Wrote Know1NG course for presentation to new senior NGC managers during corporate LEAD1NG course Managed project schedules, facilitated meetings, wrote corporate organization transition and transformation plans Led team designing and implementing online program assessment process for annual KM Summit planning team Member of numerous steering groups (portal, search & taxonomy, information architecture, KM leaders) and COIs1986 to 2005: Reagan Consulting - Omaha, NEManagement Training, Organizational Development Operated independent consulting firm specializing in assessing, designing, and presenting monthly customized managementtraining and organizational development projects; annual retreats; and special projects. Completed over 100 projects involvingall levels of organization and management. Worked in for-profit and not-for-profit environments Developed university-accredited TQM/SPC introduction and certification courses for USAF Strategic Air Command Developed and presented program to train USAF/SAC internal organizational development consultant cadre Registered training vendor with DoD Central Contractor Registration. Provided services to Army Corps of Engineers,USAF/SAC, National Park Service, Internal Revenue Service, and Office of Personnel Management Managed project budgets, marketed, maintained schedules, subcontracted services, & coordinated programsFacilitation, Project Management, Program Design and Implementation Designed and presented the American Management Associations capstone management development course: The GiftedManager: Your Guide to Success in the Age of Hyper Competition Designed and presented the Hospital Learning Centers, Inc. seminar: Intrapreneurship and the Healthcare Industry Designed and implemented the Total Quality Management program rollout for Strategic Air Command. Designed and presented annual three day executive retreat for senior officers, and monthly one day seminars for base personnel Implemented organizational development events for senior level military and civilian managers Designed and managed employee attitude survey projects, and survey guided development projects for commands Facilitated strategic meetings for senior base civilian (SES) and military (O-6) managersuAdjunct Professor, Student Advisor Designed and taught courses for University of Oregon, Creighton University, Central Michigan University, University of Nebraska atOmaha, Century University, Bellevue University, Peru State College, College of St. Francis, Iowa Western Community College, and,Omaha Metropolitan Community College (4 campuses). Student program advisor for Central Michigan University at Offutt AFB Taught organizational development; organizational behavior; introduction to business; business communications; careerstrategies; psychology of human relations; introduction to human relations; human resource administration; managementsystems; marketing; marketing management; healthcare administration; and other courses Instructed at graduate and undergraduate levels using classroom, online, cable TV, high-tech, and off-campus formats1992 to 1993: Weyerhaeuser Paper Company, Omaha, NEPlant Human Resource Manager First plant HR manager (one-person HR department) in multi-union plant with all new senior managers Personally administered exempt salary planning, OSHA, EEO, EAP, ADA, AA, recruiting, training, newsletter, employeesurvey, employee relations, work comp, customer survey, educational assistance, pre-employment testing, employeeinvolvement, personnel file archives, pre-retirement counseling, and plant safety program Achieved 87% reduction in work comp claims (lock-out / tag-out, monitoring, case management; return-to-work); reintroducedplant quality plan; implemented ADA; carried out management assessment project; and, computerized HR function Designed and presented in-plant management development program Member of team implementing plant employee bonus system in unionized plant1983 to 1986: Bergan Mercy Hospital / Mercy Health System of the Midlands, Omaha, NE.Director of Training & Management Development; Designated to be President of MHSM Educational Foundation Managed provision of services to 2,500 employees/5 subsidiaries in 2 states; $1.5 million combined budget for 8 cost centers andOne revenue center. Supervised 45 FTE staff & subordinate managers; Computerized all 9 departments $200K saved by implementing computerized educational assistance tracking. Produced $300K new revenue Work group featured in case study: L. Spencer, Calculating Human Resource Costs and Benefits, 1986, pp. 158-159 Wrote first five-year department-level business plan -- model later adopted by corporate planning department Implemented library media center with online database searching, laser disks, videotapes, and satellite downlink Personally designed/developed/co-presented 1,500+ hours of management continuing education programs Led task teams implementing management performance evaluation system, career enhancement program for non-management tech specialists, executive bonus system, succession planning, and manager assessment center1978 to 1983: Sacred Heart General Hospital Medical Center, Eugene, OR.Employee Training & Development Manager, and Internal Consultant for Organizational Development Designed and delivered all non-technical training in multi-union regional healthcare provider with 1,500 staff members. Delivered and managed new employee orientation; all OD projects; annual employee attitude survey; all management training anddevelopment; all pre-management leadership training programs; and safety training Co-implemented union de-certification activities; management team member during union work stoppages Designed and taught Healthcare Administration course, University of Oregon Officer and board member, American Society for Training and Development Co-designed and co-presented end-user training for organizations first computerization project on HP3000 mainframe computer Served as assistant director of education services departmentEDUCATIONPh. D. Education Policy & Management, minor in Higher Education Administration, University of Oregon: GPA: 3.8/4.0. Awarded three yearly graduate fellowships. Presented refereed paper at an American Educational Studies Association national conference. Member of host/planning team for several academic conferences. Served as Adjunct Instructor for off-campus CE course. Taught course sections. Completed 80% of a second doctoral program in business and economic history. Received three years of graduate teaching fellowships. Delivered guest lectures for supervising professors, taught course sections, staffed department course registrations.M. A. American Business History, University of Washington; GPA: 3.8/4.0. Awarded academic scholarshipB. A. American Political & Diplomatic History, University of Washington ranked #7 on U.S. News 2024 top world universities.Completed my freshman year at Olympic Junior College. Majored in Psychology, included on the Deans List for high scholarship during two of three quarters.PROFESSIONAL TRAINING and CERTIFCATIONS Six Sigma Green Belt course graduate, and completed Green Belt Certification, 2009, Northrop Grumman Corp. Six Sigma Black Belt Course, completed 50% of content prior to instructor cancelling the course, TASC, 2010 CMMI: DEV, SVC, and SCAMPI-A Team Member certification courses, all SEI approved, Northrop Grumman, 2009 CSEP V3.1 Exam Preparation two courses, both INCOSE approved, Northrop Grumman and TASC, 2009 & 2010 System Engineer Basic, courses and certification, TASC Learning Institute, TASC, 2011 Acquisition Program Management Course (COR course), Phases 1 and 2, Defense Threat Reduction Agency, 2008 Earned Value Management System, Lee Lambert PMP, Lambert Consulting Group, 2007 Cost / Benefit Analysis, Dr. Lyle Spencer, Jr., Spencer Research & Technology, 1985 LIFO Life Orientations Method, Dr. Stuart Atkins, Stuart Atkins, Inc. Licensed Trainer,1982 DISC Personal Profile System, Performax Certified Trainer,1983 Implementing the Americans With Disabilities Act, Implementing Employee Involvement Strategies, Implementing EmployeeSurveys, and Basics of Personnel Law, Weyerhaeuser Corporation, 1995MILITARY SERVICE Special Agent, 902d Military Intelligence Group, Ft. McNair, Washington, D. C. Team chief, Pentagon Counterintelligence Force,Security Services Section, Premise Operations Desk. Held DoD SSBI Top Secret clearance. Redesigned PCF/SSS inspection coverage plan for Pentagon building As plain-clothes counterintelligence officer, performed after- hours security sweeps of Pentagon; carried out case-relatedfoot and vehicular surveillance activities; observed and reported on demonstrations staged at the Pentagon and elsewhere;documented security breaches in and around the Pentagon; and, carried out other routine and special duties as assigned Awarded Army National Defense Service Medal; Good Conduct Medal, and three accelerated promotions Received Certificate of Achievement in recognition of "Exceptional leadership ability, outstanding productivity, supervisoryskills, high level of team morale, and high standards of personal conduct and tact". Stationed at Ft. Ord, CA.; Ft. Holabird, MD, Ft. McNair, Washington, DC, and Pentagon Military ReservationPUBLICATIONS Earned Value Management Implementation Readiness Assessment (EVMIRA), accepted for 2008 Annual: DevelopingHuman Resources, Pfeiffer & Co Organizational Learning, and Knowledge Management Assessment, (OLKMA) 2005 Training and Performance Sourcebook,Active Training, Princeton, NJ. How Does Your Client Empower Others? Consultants Big Book of Reproducible Surveys/Questionnaires, McGraw-Hill, 2003 Communication Style Inventory, (CSI) 2003 Training and Performance Sourcebook, Active Training, Princeton, NJ. Are You Ready for Virtual Teams? 2001 Team & Organization Development Sourcebook, McGraw-Hill/HRD Press. Have Your Clients Updated Their Job Requirements Recently? The Consultants Toolkit, McGraw-Hill, 2001. KSAB Retooling Assessment (KSABRT), 2000 Sourcebook, McGraw-Hill/HRD Press. Influence Strategies Inventory, (ISI) 1999 Team & Organization Development Sourcebook, McGraw-Hill/HRD Press. "Cross-Functional Teams Effectiveness Inventory" (CFTEI), 1998 Annual, Jossey-Bass/Pfeiffer. "Manager Empowerment," accepted for publication in 1997 HR Handbook, Vol. 2, HRD Press. "Managers for the 21st Century Inventory," 1997 Annual: Vol. 2, Consulting, Jossey-Bass/Pfeiffer. "Teams, United States Style, (TUSS) 1996 Annual, Jossey-Bass/Pfeiffer. Reengineering-Readiness Assessment," (RRA) 1995 Annual: Volume 2, Consulting, Pfeiffer & Co. Wooden Towers: Using Organizational Reengineering," 1995 Annual: Vol. 2, Consulting, Pfeiffer & Co. "Organization Type Inventory," with M. Kets de Vries & D. Miller, 1994 Annual: Developing Human Resources, Pfeiffer & Co. "Strategic Leadership Styles Instrument," (SLSI) 1993 Annual: Developing Human Resources, Pfeiffer & Co. "Total Quality Management Inventory" (TQMI), 1992 Annual: Developing Human Resources, Pfeiffer & Co. The Hard Life of an Adjunct, The Washington Post, 5/2022RECOGNITION Society of Industry Leaders (support to Standard & Poors Vista Research clients) Cited by DTRA Chief of Staff for knowledge, group facilitation, and expertise in the area of organizational development Cited by NGIT DTRA Program Manager for dedication to the effort & providing highest level of support to our customer Cited by Northrop Grumman for contribution to corporate knowledge management implementation (ShareCenter & FIND) Ad hoc reviewer for Academy of Management Review; and research translator for Academy of Management Executive Conference paper reviewer for Academy of Management, Institute of Behavioral and Applied Management, Association ofManagement, and Western Academy of Management Former state board member and officer for American Society for Healthcare Education and Training Former board member, officer, and Trainers Institute faculty member for American Society for Training and Development Founding president, Nebraska chapter of the Association of Management Delivered refereed session paper at annual conference of American Educational Studies Association Featured & pictured in 1/2/94 Omaha World-Herald article: "Consultant Sees Management at a Crossroads"PERSONAL Experienced with standard production software and hardware: MS Office, Windows; Visio, browsers; search engines; linkediPhone; wireless broadband and Wi-Fi internet access; laptops. Currently exploring the use of AI with organizational development,process improvement projects, and training program development Passed Graduate Student Foreign Language Test in German (4 years) and French (2 years) Member of Mensa (98 IQ percentile); Intertel (99 IQ percentile); Triple Nine Society (99.9 IQ percentile); and International Society for Philosophical Inquiry (99.9 IQ percentile) Worked five summers as Supervisor for Seattle City Lights public education program on the Skagit River Hydroelectric Project (hosted 295,000 visitors over 5 summers). |
