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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE East Orange, NJSUMMARYSeasoned Advancement Associate with 21 years of experience in donor management, event planning, and database administration. Expert in Raiser's Edge, adept at donor engagement and acknowledgment, and skilled in coordinating promotional and fundraising mailings. Seeking to leverage extensive background in advancement operations and donor relations to contribute to a dynamic fundraising team. WORK EXPERIENCEPillar College Newark, NJAdvancement Associate Nov 2020 - Present Maintain database integrity by managing college information within the Raisers Edge system and reconciling records with the finance team for accurate gift recording. Expedite donor acknowledgment process, ensuring timely communication within 24 to 48 hours post-gift receipt. Generate queries and reports from Raisers Edge to support the Development and Presidential teams' strategic needs, alongside managing segmented promotional mailings. Coordinate and facilitate a range of event planning activities, including donor and alumni events, while conducting research and preparing media materials for distribution. Kesler Foundation East Hanover, NJDevelopment Assistant Dec 2019 - Oct 2020 Managed the Development Department's communication schedule across various platforms, ensuring timely and coordinated outreach efforts. Processed donor information and gift entries into the Blackbaud Raiser's Edge database, and maintained accurate records including reports, mailing lists, and financial documents. Composed customized correspondence for prospects and donors, enhancing stakeholder engagement on behalf of senior development executives.Kean University Union, NJEnrollment Services Information Entry Operator Jan 2017 - Dec 2019 Verified and processed various admission documents ensuring their completeness and accuracy prior to database entry. Delivered customer service to both internal and external stakeholders, addressing inquiries and facilitating information retrieval. Supported the assistant director in establishing and executing processing objectives to enhance the efficiency and accuracy of the data processing unit.Secretary Assistant II Sep 2016 - Dec 2016 Facilitated Registrar's Office operations by providing information and distributing necessary documentation to students, faculty, staff, and the public, enhancing service efficiency and accessibility. Coordinated interdepartmental efforts with Financial Aid, Student Accounting, and Health and Counseling Services to ensure prompt completion of Student Appeals/Petitions. Streamlined office supply management by utilizing Experion/Datatel Software, ensuring the consistent availability of essential materials.Scheduling Academic Assistant Jun 2016 - Dec 2016 Managed the processing of Academic and Disciplinary Student Record Requests, ensuring accurate documentation and confidentiality. Performed meticulous filing and updating of Course Transmittal Forms to maintain an organized and efficient academic records system. Entered and verified comprehensive course information, including classroom assignments and schedules, into the Datatel/Colleague Software System, maintaining data integrity. Trenton Douglas Realty LLC Bloomfield, NJOffice Manager Nov 2013 - Oct 2014 Enhanced office efficiency by integrating new technologies and advanced software for meetings, contributing to a more streamlined communication process among team members and clients. Fostered strong professional relationships with tax personnel, leading to streamlined property tax protests and payments, and meticulously managed inventory to secure cost savings. Prospect Heights Care Center Hackensack, NJReceptionist May 2013 - Nov 2013 Streamlined report procedures, enhancing team efficiency and collaboration across multiple functional areas. Managed mail coordination and facilitated communication, ensuring exceptional service quality for residents, families, visitors, and staff.Crane's Mill West Caldwell, NJConcierge Dec 2012 - Nov 2013 Addressed and resolved customer concerns to their satisfaction, upholding organizational standards for quality service and advocating on behalf of residents. Maintained a secure environment, promptly addressing safety issues, and assumed supervisory responsibilities in the absence of the supervisor, ensuring continuity of operations. National Telecommuting Institute, Inc. (NTI) Bloomfield, NJ Customer Support Specialist Aug 2010 - Aug 2011 Managed the meticulous year-end financial close-out process, ensuring all accounts were accurately reconciled and compliant with company standards. Enhanced customer experience by providing timely and precise support through multiple channels, including telephone, email, and database, while effectively administering user accounts utilizing web-based tools. Lexis Nexis Martindale Hubbell New Providence, NJIT Customer Relations Representative Jun 2007 - Aug 2009 Delivered comprehensive customer support through phone, email, and the Siebel CRM system, enhancing client understanding and utilization of online applications. Collaborated with cross-departmental teams to resolve customer disputes and contributed to departmental performance improvements by sharing knowledge and support. Enterprise Rent a Car Cranford/Hawthorne, NJLoss Control Administrator/Management Assistant Nov 2004 - Jun 2007 Managed loss control by evaluating and processing files for collectible losses, performing settlements of claims, and ensuring contract compliance through detailed assessments and reporting. Enhanced business outreach and revenue by actively engaging in marketing initiatives and effectively promoting and selling optional protection products to clients. UBS Weehawken, NJLending Product Operations Specialist May 2003 - Aug 2004 Developed and maintained comprehensive post-approval procedural documentation, ensuring adherence to quality performance standards. Facilitated effective communication between team members and management, contributing to a culture of high-quality service delivery.Ernst and Young International Secaucus, NJLotus Notes Messaging System Administrator Apr 2001 - May 2003 Conducted quality assurance testing and provided advanced technical support for Domino tools, ensuring robust performance and reliability across the network infrastructure. Authored comprehensive installation and configuration manuals for the Lotus Notes Messaging Client, while managing email routing, directory services, and application hosting to optimize system functionality. Unilever Bestfoods Englewood Cliffs, NJGlobal Messaging/World Secure/Mail/Associate Infrastructure Analyst Aug 1999 - Apr 2001 Provided technical support for messaging client issues, ensuring effective resolution and customer satisfaction across 800 on-site and 35 remote locations. Successfully implemented World Secure/Mail email firewall system servers, contributing to the enhancement of messaging security and integration projects.EDUCATIONSeton Hall UniversityBachelor of Science, Computer ScienceSouth Orange, NJMay 1999CERTIFICATIONSRaisers Edge Fundamental Certification, Blackbaud University 2020 Organizational Best Practices - Fundraising Certification, Blackbaud University 2022 SKILLSFundraising Strategy Development Database Management Event Planning and Coordination Team Collaboration Analytical Thinking Time Management Attention to Detail Proficiency in CRM Software Donor Relationship Management Written and Verbal Communication |
