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Candidate's Name
Energetic Customer Service Representative with Street Address +years of experience resolving complex customerinquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Hard working, driven, loving, and fast learn.WORK EXPERIENCETriWest Health Care Alliance  PatientService RepTwin Oaks Nursing Home  CNAEast Jeerson General Hospital LCMC
Patient Access Rep2176 Greenwood Dr Laplace, La 70068PHONE NUMBER AVAILABLEEMAIL AVAILABLEEMAIL AVAILABLEREFERENCESACCOMPLISHMENTS06/2019 to 06/2020, Work from HomeCustomer Service Representative.Scheduling patient appointments and makingreminder calls. Informing patients about delays and waiting times. Obtaining patients addresses, contact details, insurance information, and medical histories. Updating and verifying patient information at every visit. Assisting patients in lling out patient history forms, consent forms, and payment contract forms,when necessary.Closed due to Covid-1911/2014 to Present, Laplace, LaA Certi ed Nursing Assistant performs many basiccare tasks for patients, like grooming, dressing,bathing, eating and exercising. They also assist the nursing sta with medical tasks like taking blood, monitoring vitals with medical equipment andreporting patient behavior and wellbeing.TeacherPatsy Williams PHONE NUMBER AVAILABLESupervisorDermisha LaBranche PHONE NUMBER AVAILABLESupervisorGina HamptonPHONE NUMBER AVAILABLESkillsFluent in EnglishPro cient in Microsoft O ceOutbound/inbound callingCOMMUNICATIONTime-ManagementFunctional skillsGQR/PrimeTime  CNAShiftkey  CNAKRUCIAL Rapid Response  CNA03/2021 to 03/Present, Metairie, LAAssessed, organized and documented patient data to develop an appropriate plan of care. Instructedpatients and families regarding diagnosis, treatment plan and preventative care according toindividualized health needs. Interacted with family, physicians and other disciplines regarding patient care. Worked in Covid Vaccine Clinic07/2021 to Present, TravelProviding great patient care. Answering patient calls and determining how best to help them. Providingphysical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising.10/2021 to Present, travelTurning or moving patients.Gathering medical supplies.Bathing patients.Grooming patients by brushing their hair, teeth,shaving them, etc.Feeding patients and documenting their food andliquid intake.Checking vital signs such as blood pressure and heart rate.Answering patient calls.07/2022 to 10/Present, 9800 Metcalf Ave #400, Overland Park, KS 66212Provides for activities of daily living by assisting with serving meals, feeding patients as necessary andambulating, turning, and positioning patients; and providing fresh water and nourishment betweenmeals.Active Healthcare  CnaEDUCATIONEast St John HighHenerys Learning Academy  Diploma01/2023 to 07/2023, MassachusettsProviding physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed. Helping with Daily life activities05/2006 to 05/200905/2009 to 05/2009Diploma