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Title It Support System Analyst
Target Location US-NC-Huntersville
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Candidate's Name
Bachelor of Science in ComputerEngineeringDirector of Technology @ CNEL Database Development, Technical UpgradesHuntersville  NCPHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryFocused System Analyst with extensive experience in database development and IT support, proficient in SQL and PL/SQL Oracle. Adept at maintaining systems at peak performance, solving complex issues with analytical and systematic approaches, and collaborating with teams to achieve business objectives. Highly motivated to contribute to team success and tackle new challenges.Skills Analitycal Thinking Teamwork Leadership Working under preasure Data Analysis Persistence Creative Strategies CommunicationProfessional ExperienceDirector of TechnologyNational Energy Company of Ecuador - CNELJune 2017  July 2024 Lead and oversee the IT team, including engineers, developers, and other technology professionals. This encompasses recruitment, training, and performance evaluation. Strategize technology investments and analyze market trends to ensure the company stays at the forefront of innovation. Collaborate in developing new technology products and services, and evaluate emerging tools and technologies. Administer the technology department's budget, ensuring optimal and efficient use of technological resources. Partner with the IT Security department to establish and enforce security policies that safeguard the companys data and systems. Manage relationships with technology vendors, ensuring that the solutions provided align with the companys requirements. Generate reports for senior management and evaluate the impact of technological initiatives on overall company performance.Senior System AnalystNational Energy Company of Ecuador - CNELDecember 2010  May 2017 Collaborate with stakeholders to understand business needs and translate them into clear, detailed technical requirements. Create and maintain comprehensive documentation for functional and technical requirements, including detailed specifications, use cases, and process flow diagrams. 2 Design and coordinate testing activities to ensure that developed solutions meet specified requirements and perform as expected. Serve as the primary point of contact between end-users, the development team, and other departments, facilitating communication and addressing any issues. Provide training and support to end-users on new systems and processes, ensuring effective adoption and utilization. Identify and resolve complex issues that arise throughout the project lifecycle, offering both technical and operational solutions. Monitor the performance of systems and applications in production, analyzing metrics to ensure optimal operation. Identify and manage risks associated with the implementation of new solutions and technologies, mitigating potential impacts on the business. Supported database development with expertise in SQL and PL/SQL Oracle PLSQL DeveloperNational Telecommunications Company of Ecuador - CNT March 2007  November 2010 Design and develop database objects such as tables, functions, stored procedures, and other Oracle database components using PL/SQL Developer and TOAD. Optimize Oracle database queries to enhance performance and efficiency. Integrate applications through Java development to ensure seamless connectivity and functionality. Wrote optimized SQL queries for integration with other applications. Junior SQL DeveloperElectricity Company of Guayaquil-Ecuador - CNEL GYE October 2005  February 2007 Designed database tables, structure and stored procedures. Created and optimized a variety of database queries and functions using SQL Analyzed user needs to design user-friendly interfaces. Tested and revised code to eliminate errors.EducationBachelor of Science in Computer EngineeringPolytechnic University of Ecuador  ESPOLOctober 2004Specialization in Technological SystemsCourse in Oracle Database 10g: Programming PL/SQL & Advanced PL/SQL E-SERV, GuayaquilOctober 2007ITIL Foundation Certificate in IT Service Management PEOPLECERT, GuayaquilSeptember 2017Language Spanish (Native Speaker) English (Advance)

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