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Candidate's Name
EMAIL AVAILABLE | PHONE NUMBER AVAILABLE | Winter Springs, FL Street Address
Skills
Customer Service Courteous and Professional
Organization and E ciency Call Answering and Routing
Positive Attitude and Energetic Reliable and Punctual
Attention to Detail Verbal and Written Communication
Appointment Scheduling Data Entry and Database Software
Experience
Double Tree Hotel By Hilton | Detroit, MI Answered phone calls, provided information and connected callers to
Receptionist and Room Inspector appropriate personnel.
10/2021 - 12/2022 Scheduled and con rmed appointments.
Making sure cleanliness conditions are met to achieve guest satisfaction.
Served visitors by greeting, welcoming and directing to appropriate
personnel.
Maintained a neat reception area by organizing materials and tidying up
furniture.
Reported any damages or maintenance needs to the appropriate personnel.
Responded promptly to customer complaints related to room conditions or
services provided.
Ensured room amenities such as furniture, bedding, linens, and appliances
are in working order.
Hudson Valley Community College | Troy, Assisted with student's requests and answered questions to improve
NY satisfaction.
Secretary at the Criminal Justice Prioritized and organized tasks to e ciently accomplish service goals.
Department Provided excellent service and attention to customers when face-to-face or
10/2019 - 12/2020 through phone conversations.
Dollar Tree | Albany , NY Helped customers nd speci c products, answered questions and o ered
Sales Associate product advice.
02/2019 - 09/2019 Completed daily recovery tasks to keep areas clean and neat for maximum
productivity.
Arranged new merchandise with signage and appealing displays to
encourage customer sales and move overstock items.
Maximus Insurance | Albany, NY Answered incoming calls and provided highest level of professionalism
Call Representative and knowledgeable service to every customer.
02/2015 - 06/2015 Educated customers on special pricing opportunities and company
o erings.
Asked probing questions to determine service needs and accurately input
information into electronic systems.
Shalimar Of Central Florida | Orlando, FL Completed daily recovery tasks to keep areas clean and neat for maximum
Sales Associate productivity.
06/2014 - 12/2014 Helped customers nd speci c products, answered questions and o ered
product advice.
Arranged new merchandise with signage and appealing displays to
encourage customer sales and move overstock items.
Tommy Hil ger | Orlando, FL Helped customers nd speci c products and o ered product advice.
Sales Associate Answered incoming telephone calls to provide store, products and services
02/2014 - 08/2014 information.
Answered product questions with up-to-date knowledge of sales and
promotions.
Boraq El W. Waste Middle school | Hama, Built and strengthened positive relationships with students, parents and
Syria teaching sta .
Teacher Di erentiated instruction according to student skill level.
03/2011 - 02/2012 Established and enforced rules for behavior and procedures to maintain
order among students.
Engaged students and boosted understanding of material using focused
instructional strategies and hands-on activities.
Prepared and presented lesson plans in academic subjects using traditional
and modern teaching techniques.
Lingua Land | Hama, Syria Graded projects, exams and assignments to track student progression.
Teacher Prepared and maintained classroom environments appropriate for student
01/2011 - 10/2011 learning and physical, social and emotional development.
Managed student behavior in classroom by establishing and enforcing
rules and procedures.
Education and Training
Albaath University | Syria, Homs
Bachelor of Arts in English Literature
04/2009
Hudson Valley Community College | Troy, NY
Liberal Arts and Sciences
Hudson Valley Community College | Troy, NY
Honorships, Deen's List And President List
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