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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Spring Street
Shavertown, PA Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
Work Experience
Customer Service Representative
Federal Hearings and Appeals Services-Plymouth, PA
July 2023 to September 2024
I started working in the federal dispute resolution process. As a specialist I needed to deliver results with minimal
supervision, identify deficiencies, be a self-starter, adapt to changes, take the lead when needed, and be an excellent
communicator.
From this position I moved to the DHS department. This was to a very fast-paced apartment that was crucial about
being organized in the self-motivator. You had to be able to call out for the judges hearings as well as schedule the
hearings and get the civilian on the line as well as get a representative from the state to also appear on the phone for
the case. When you weren't handling scheduling cases you were creating folders scanning copies and creating
letters to send out to the public to let them know when they're hearing was going to be scheduled. It seemed like the
work was always available and never ending.
Teleservice Representative
Social Security Administration-Wilkes-Barre, PA
May 2024 to September 2024
Working for the federal government was definitely something new and different. I entered the long block of training,
about 16 weeks. My grades were in the '80s as well as I was very good on the phone training when we preformed
that duty. I was a very active participant in the class. One thing led to another and it just wasn't working out that the
job was for me. There just seem to be a lot of little things that I wasn't adapting to. The personality traits throughout
various parts of the building were a lot of he said she said and things and very bias. I I'd not enjoy this part of the
position. I just wanted to train and move to the telephones.
Management Information Systems Specialist
Wilkes-Barre General Hospital- Division of CHS-Wilkes-Barre, PA
June 2013 to December 2023
620 N. Franklin Street
Wilkes-Barre, PA 18702
PHONE NUMBER AVAILABLE Jason Thomas 6/17/13 until 6/05/23 Furloughed 06/05/2023
Called HR in December 3023 to asked to be released from employment 12/15/2023
Help Desk Specialist
Responsible for providing technical assistance and support related to computer systems, hardware, or software.
Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Provide
technical assistance and support for incoming queries and issues related to computer systems, software, and
hardware. Respond to queries either by dispatching a ticket for a technician or over the phone. Update training
manuals and assigned computer access for new employees. Respond to email messages for users needing
assistance. I am working the second shift; at times I am required to call technicians and analysts in regards to
emergency assistance for users.
Switchboard Operator
Geisinger Wyoming Valley-Wilkes-Barre, PA
August 2011 to April 2014
1000 East Mountain Blvd
Wilkes-Barre, PA 18711
PHONE NUMBER AVAILABLE Donna Fetterman 08/15/2011-Still Employed
Became difficult working two jobs.
Switchboard Operator
Switchboard Operator-It is a very challenging position I but enjoy the challenge of working, at times, three very
different shifts with very different responsibilities. Of course answering inbound calls is number one and then directing
the calls to the appropriate department or location. On second and third shift we also become an answering service
and take medical consults or call out the on call doctors, physician assistants or technicians depending on the
situation at hand. As needed we page overhead for traumas, alerts, and stat calls. We also keep an eye on the
alarms and when necessary calls or pages are made to attend to the alarm needing to be addressed. A lot of clerical
work for logs, schedules, and location up dates, all done with the utmost confidentiality. Due to the sensitivity of each
task it is required that no information is given unless authorized. There are many different responsibilities and
required skills for each shift. But through aggressive training and exceptional personnel behind the scenes these job
requirements and skills became easier and understandable.
Sales and Customer Service
New Global Marketing/Best Cigar Prices-Drums, PA
October 2011 to April 2013
1 Hillside Road
Drums, PA 18222
PHONE NUMBER AVAILABLE Lenny Longo 10/31/2011-04/17/2013
Sales and Customer Service
Sales and customer service-I take inbound calls for an on line Cigar Company calls to generated sales for over 5,000
cigars and accessories. Also attend to billing issues and returns when needed. Inspect product before it leaves the
shipping department. I also assist in marketing and meet with others to help generate sales and hit goals for speed of
answer all to hit 100% in customer satisfaction. Some orders are start to finish. For instance, when necessary, I take
the call, print the pull sheets, and pull the order, box, pack and scan. Then give to the shippers to send out the
product promptly. I do whatever is necessary to give that customer complete satisfaction with their order and the
company. I take about 70 calls a day and with that I take about 30-35 orders. A lot of my calls are to clear up issues
with UPS, the delivery company or discussing other highlights of the products we carry. It is a very busy and fulfilling
day, but I tend to gain a variety of knowledge daily from all areas within the company.
Sales and Customer Service
W.W. Grainger
Wilkes-Barre, PA
July 2011 to October 2011
Customer Service Representative-I worked the counter when needed but my main position was to answer the
incoming catalog calls. Working the counter I serviced face to face customers looking to purchase any Industrial
needs. Could have been a light bulb to a motor, I picked the orders and also put away inventory from the daily truck
deliveries. This was only a part time job and I really needed to go back to a full time position. When New Global
Marketing/Best Cigar Prices offered me a full time position I left Grainger.
Customer Service Representative
Frontier Communication Solutions-Dallas, PA
September 1997 to May 2011
Dallas, PA
AKA Commonwealth Telephone AKA RCN
100 CTE Drive
Dallas, PA 18612
PHONE NUMBER AVAILABLE Jennifer Brown 09/27/1997 - 05/16/2011
Sales and Customer Service
Customer Service Representative-Was the last position I held with Frontier. I answered incoming calls daily. During
the calls I assisted to resolve the issue that prompted the call to Frontier and always offered a benefit from a new,
different or updated product. I had monthly sales goals and the majority of the time I exceeded to Premier Standards.
Prior to sales and service I worked the 4pm to Midnight shift. That department handled after hours calls dealing with
phone lines out of service, billing issues, sales and 911 emergency dispatches. This department operated 24 hours
per day. My start date with this department was January 4, 1999. The reason why I have different dates listed above
is because I worked for Commonwealth telephone prior and they bridged my time. I started with them in February
1997. I was working in telemarketing, training for an outside sales position. They soon sold to RCN in April 1997. The
outside sales position was dissolved and I would be in telemarketing. I stayed with it but moved from full time to part
time and then left in May 1998.
** While working at Commonwealth Telephone I took on two part time jobs to help supplement my family income.
One was at Thomas' Market in Shavertown and the other was at McDonald's in Plains. We found that even with a
new home and a son in private school, that the extra income was really not necessary and each time I tried a part
time position, it just became overwhelming and took too much time from my family.
DMV Pennsylvania Customer Service
Department of Motor Vehicles Norristown, PA
May 1998 to September 1998
Drivers Training - Norristown, PA
2833 Swede Drive
Norristown, PA 19401
PHONE NUMBER AVAILABLE Temeka Murray 05/1998-09/1998
DMV Pennsylvania Customer Service
I was servicing the needs of individual drivers through the state of Pennsylvania. Services included testing new
drivers; daily license maintenance needs and assisting out of state and out of country drivers attain a PA driver's
license. I live in Northeast Pennsylvania. I was hoping this would turn into fulltime and that I would move closer to
home. After the temporary trial period, I decided to apply back to Commonwealth Telephone and stay closer to home.
Business Credit Card Customer Service
Fleet Bank
Moosic, PA
May 1997 to May 1998
I was serving business credit card customers from coast to coast. We did not open credit accounts but we would
product replacement cards, work on the limit requests and service call in needs. May times we had to refer the caller
to the Branch due to the sensitive nature of certain requests. I was working at RCN part time and at Fleet trying to
decide which the best avenue was. I received a call about a position with the State and left both Fleet Bank and RCN
to move on to this new career.
Business Development Manager
Sams's Club-Wilkes-Barre, PA
April 1992 to January 1997
Wilkes Barre, PA
447 Wilkes Barre Twp Blvd
Wilkes Barre, PA 18702
PHONE NUMBER AVAILABLE Rose Savitski 04/01/1992 - 01/17/1997
Business Development Manager
I was to lock in memberships for fortune 500 and 100 Companies to purchase truckload quantities while using what
they called a Direct Membership. It allowed that company to purchase items on an approved
credit line that I had to market and input for approval. Eventually this position was dissolved, I was offered inside
management but knowing that would not make me happy I moved on to Commonwealth Telephone
Education
Incomplete in Electrical Engineering
Penn State - Dallas, PA
2000 to 2002
AS in Physical Education
Luzerne County Community College - Nanticoke, PA
1983 to 1985
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