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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Running Brook LaneOakland, TN Street Address
Office: PHONE NUMBER AVAILABLE Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLECareer Goal To continue my successful career, working remotely for a challenging and professional company in an environment utilizing my education as well as my skills in design and development of training programs as well as facilitation skills, and utilizing my skills in leadership, project management, writing, editing, and proofreading. EducationAmerican InterContinental University Online, Rolling Meadows, IL MBA, Human Resource Management, July, 2016, 4.0 GPA, Highest Honors BA, Human Resource Management, April, 2014, 4.0 GPA, Summa cum Laude AA, Human Resource Management, November 2011, 4.0 GPA Deans ListExperienceHR Strategic AdvisorLearning & Development DepartmentFedEx Services, Human ResourcesCollierville, TNPosition Overview: The Senior Learning & Development Specialist position supports the L&D manager and director and team members with the overarching goals and objectives of the department, focusing on specific projects and duties as assigned. Collaborating with team members and SMEs, creates, organizes, and facilitates complex training and educational programs for FedEx Services and FedEx Corporate organizations. Designs and develops in-house programs to improve effectiveness in the division. Leads and facilitates certificated programs for FedEx Services through partnership with Jack Welch Management Institute. Project-led, researched and began process to mlaunch a first- time online recruitment platform.Responsibilities/Accomplishments: Technical WritingCreated job aids for navigating:o Online Time Management System (myHRA)o Skillofts Percipio Online Learning System with Books 24x7Project Manager for L&D Annual Report (internal HR project)Project Manager for New Managers Guide (enterprise-wide project)Skillsoft Courses via FLCo Developed and curated curricula for the Passport Program (began with 18 tours, currently at 42 tours in the FLC, an in-house web-based IT learning system). Wrote, revised, developed processes, andd several internal documents, including:Individual Development Plan GuideBehavior-Based Interviewing for the CandidateCandidate's Name
Page 2 Content StrategySupported HR Project Management team with the L&D piece of cross-OpCo transition projects (5 in the last four years). Facilitated training across Services and Corporate for transitioning team members.Worked with SMEs both inside and outside the HR organization to develop and implement a process for Passport Tours content, using the four phases of the ABLE process to Assess, Build, Launch, and Evaluate: o Assessed the learning gaps in FedEx Services to identify learning opportunities o Built, through research and design to develop Passport Tour program formatting and content architecture o Identified competencies for both job functions and roles within FedEx Services o Researched learning moduleso Researched and identified book learning components o Researched and identified on-the-job activities to support the learning trifecta, i.e., 10% learning comes from book learning, 20% from exposure, and 70% from experience (hands-on learning) o Worked with team SMEs to launch each new Passport Tour o Conduct annual follow-up and evaluation to determine best practices, successes, and areas of challenge, in an effort to revise tours to better meet the needs of each teamIdentified an SME team lead, and led and executed two new 4-year Skillsoft e-learning contracts for FedEx Enterprise, for two contract periods, in the amount of $8M for the current contract, including: o Developed project processeso Held bi-weekly calls that included global FedEx team members, including Legal, and SMEs from Skillsoft(vendor) for contract content review, and best practices o Fielded calls regarding architecture of information needed for each FedEx operating company in the contract processo Developed global marketing strategy to socialize the execution of the new, $6.5 million contract o Developed a Governance Council for quarterly review of content successes and challenges o Currently manage the Skillsoft contract, amendments, identification of new content for transitioning acquisition team membersDesigned, developed and implemented a new ISO (audit) requirement process for the Learning & Development team, including six-month follow up with team members to ensure updates and revisions were complete and aligned with the ISO compliance requirementsDeveloped articles to communicate and promote Learning & Development learning opportunities through all available channels, including: HR News, Weekly Digest, Manager Headlines, and Growth and Learning portalWorked with SME teams from Legal, HR, and Marketing to design, develop, and implement a Passport Tour for Manager Admins that addresses their learning gaps, including job aids and links to access those job aids. This includes all MyCAST systems, as well as Microsoft Office skills and competencies.Developed Passport Tour for Behavior-Based Interviewing for the Candidate.Worked with SME team (director, manager, ICs) to design, develop, and implement a Passport Tour for Behavior-Based Interviewing for a Leadership Role.Worked with SME team to develop and launch the Administrative Professionals Gateway to Excellence, curated and built in the FLC. Developed a program and presentation iteration to present to Finance for approval, for a broad-based leadership program, for all levels, including non-exempt team members, titled L2L (Learn to Lead Editing ContentAnother aspect of my skillsets and leadership roles is the proofreading/editor for the team. I was trained in one of my past positions at Hadley School for the Blind. This training afforded me another unique opportunity to broaden my aptitude and ability to pinpoint grammatical, as well as spelling and consistency issues within documents. It also enhanced my writing skills and attention to detail, and prepared and equipped me to Candidate's Name
Page 3successfully complete the task of reviewing, editing, and updating courses for blind students that were translated into Braille. This training and experience provided the momentum and began my passion to seek excellence in all products I either lead, or have the opportunity to serve as an SME in editing documents for others. I have served in this capacity on my team in the Learning & Development Department, as well as other departments within and outside of HR throughout my tenure at FedEx. o Edited correspondence, assisted in writing and developing resumes o Developed and revised job aidso Managed and led a project team in development of the Learning & Development Annual Report o Managed and led an Enterprise-wide project to proofread, edit, and finalize the annual enterprise-wide Managers Guide for FedEx Corporationno Served as lead and SME to develop organization-specific training modules o Revised and updated HR Welcome Packet documents for private and confidential projects when new companies were acquired by FedExo Revised PowerPoint presentations to assist teams in developing their Personal Development Plans. o Developed PowerPoint decks to train team members in e-learning opportunities licensed by Skillsoft CorporationLeading and Mentoring Others In my current role as HR Strategic Advisor, I have had many opportunities to work with and mentor less senior internal team members, in addition to outside team members. Most of the mentoring opportunities have circled around developing an Individual Development Plan, and coaching for Behavior-Based Interviewing knowledge and best practices. Through the mentoring process, many have moved into other roles and achieved their personal goals. I currently lead the Certificate of Business Essentials program, liaison between Strayer University/Jack Welch Management Institute and FedEx Services team members. In addition, I support the enrollment process through development of marketing strategies to socialize the program throughout our 16,000+ FedEx Services population, and our Workday platform, to ensure successful completion of the application process. I also guide learners from enrollment to completion, and submission for tuition reimbursement. Human Resources AssociateFedEx Services, Human Resources, Collierville, TNPosition Overview: The HR Foundations (HRF) team was created as a development pipeline program that provides entry-level human resources team members, HR Associates, with broad exposure to various HR functions via rotational project assignments and education plans. First Rotation Recruitment (February 17-May 31, 2014)Collaborated with SME to redesign, edit, and rewrite content for Recruitment websiteReviewed and updated job templates and Recruitment Selection and Process Standards documents to support Recruitment processesIn collaboration with Recruitment SMEs, provided support in sourcing qualified candidates within assigned organizationsConducted sourcing via phone screens for candidates in assigned organizationsProvide accurate and timely responses to all Recruitment requests adhere to 36-hour time commitment for responses to hiring management and candidatesDeveloped broad knowledge of HR mission, roles, and deliverablesRedesigned and developed Recruitment Passport curricula contentDeveloped and demonstrated knowledge of Applicant Tracking System (ATS) functionalityStudies and gained understanding of Employment Law Manual (ELM) Second Rotation Organizational Effectiveness and Systems (June 1, 2014-August 31, 2014) Candidate's Name
Page 4Supported senior team members and manager with new ATS contract, attending meetings, writing minutes, developing agendasActed as primary point of contact for the update and revision of the new ATS system manual and job aidsSupport senior team members and manager in redesign and implementation of APEX systemSupported other HR team members regarding APEX questionsDeveloped and wrote the job aids and resource documents for APEX updates, and loaded to SharePoint Manager AdminFedEx Services, Corporate Sales, Grayslake, ILPosition Overview: Remotely supported manager and sales team of nine in their daily functions to secure business and support a customer base that provides over $300M in business annually to FedEx Services operating company Assisted manager in transition to Healthcare Vertical in November/December 2013 Responsibilities: Facilitated and took minutes for weekly conference call for manager and team, as well as visiting guests to review updates in customer solutions, ongoing events, and transportation news within FedEx and in the Corporate Sales marketplace Daily use of Outlook calendar for planning, updates, scheduling of meetings, webinars, vacation, daily task reminders, etc. Daily use of Excel to prepare and analyze data for manager, sales team, and customers Supported manager in human resource functions within our team, i.e., prepare interview packets, schedule interviews and create schedules, as well as host the candidates. Update each team members personnel files both hard copy and online. Prepared acceptance/denial letters to candidates Maintained Excel spreadsheet of customer commitments as well as hard copies of contracts to meet contract compliance deadlines quarterly Fielded calls from manager, team members, and other staff to enable the smooth day-to-day operation of the Midwest Corporate Sales team Planned and coordinated district events for team members, customers, and other staff, such as Chicago Bears suite tickets, Chicago Air & Water Show, Annual BMW Golf Event, as well as offsite quarterly team meetings. Coordinate travel for manager and team members Participate in conference calls to learn new systems and provide training to manager and team Performed other duties as assignedExecutive Assistant to the Superintendent and Secretary to the Board of Education Zion Elementary School District 6, Zion, ILPosition Overview: Assisted the superintendent and Board of Education in the administration of central office duties, including, but not limited to: secretarial tasks, administering various projects and program processes, representing the district on various committees, serving as the districts communications coordinator, serving as the Board elected Recording Secretary to the Board of Education, which included attending all regular and special board meetings, and managing the Superintendents Office in the absence of the superintendent. Responsibilities: Wrote correspondence, created and designed reports, notices, and recommendations. Researched, identified, obtained, and compiled pertinent district information, as needed, and organized into a usable format, independently answered routine correspondence. Maintained files, scheduled appointments, made arrangements for conferences and interviews. Welcomed visitors, screened unexpected visitors in accordance with predetermined policy. Compiled operational statistics and gathered data as the superintendent required, prepared and submitted assigned state reports Maintained district handbook Maintained district calendarCandidate's Name
Page 5 Prepared contracts for teachers and administrators. Prepared and distributed emergency call list for school closings and communicated with media when District schools closed Made available information needed to satisfy requirements of compliance visits. Prepared materials and set up Board room for Board of Education meetings once per month, or as required. Acted as secretary to the Board of Education, i.e., records, prepares, and distributes minutes for both open and closed sessions Prepared correspondence and other communications as directed by the Board of Education. Updated and maintained Board policy book Assembled and prepared Board of Education packets for delivery to Board members, administrators, and ZEA union representative, and other designated staff Acted as liaison between the Board of Education, the superintendent, and assistant superintendent for business in scheduling meetings and relaying messages Maintained minutes books and make them available for state and local auditors to review annually. Responsible for weekly updates to the Board of Education via email Performed all other duties as assigned by the superintendent and/or Board of Education Accomplishments: For the first time in the Districts history, a commendation for Full Compliance was awarded from the State Board of education. This was primarily due to my leadership efforts in organizing and leading the process from start to finish (a 3-month process), and acting as liaison with the audit team while performing the on-site audit Skills/Accomplishments Received 8 Bravo Zulu Awards for Excellence Identified as an LPSP Ambassador for HR Typing/Keyboard 90-120 wpm Computer skillsProficient usage of Internet, Windows XP, MS Office Suite, Teams, Office 365 Excellent written and verbal communication skills Co-chaired Communications Committee Chaired Proofreading/Editing Committee Trained and mentored editing/proofreading staff Recruited, hired, and supervised two clerical/support staff Personal Interests Family, music, poetry, reading, spectator sports References Available upon request |
