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Click here or scroll down to respond to this candidateCandidate's Name
Eudora, KS Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONALSUMMARYProven Administrative Assistant with a track record of enhancing customer satisfaction at Kids TLC by adeptly managing data entry and fostering professional relationships. Skilled in Microsoft Office Suite and known for exceptional time management, I excel in creating efficient filing systems and improving office administration processes. Demonstrates a commitment to maintaining confidentiality and delivering superior customer service. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 7.5 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem- solving, and communication skills. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.SKILLS Customer Service Data Entry Computer Skills Office Administration Administrative Support Microsoft Word Time Management Microsoft Excel Strong Problem Solver SchedulingDocumentation andRecordkeeping Microsoft Office Suite Office Management Professional Communication Database entryC W File Organization Microsoft Outlook Customer and client relations Computer Proficiency Filing Customer Relations Clerical Support Critical ThinkingScheduling and calendarmanagement Dedicated Team Player Excel spreadsheets Appointment Scheduling Deadline-oriented Professional and mature Calendar Management Mail handlingWORK HISTORY ADMINISTRATIVE ASSISTANT 03/2017 to CURRENT Kids TLC Olathe, KSAnswered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.Ensured accurate record-keeping with diligent data entry and database management for vital company information.Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.CUSTOMER SERVICE SPECIALIST 04/2011 to 03/2017Apria Healthcare Group Inc. Overland Park, KSHandled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.Managed high call volume while maintaining a courteous and professional demeanor.Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.Enhanced customer satisfaction by resolving issues promptly and professionally.Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Took payment information and other pertinent information such as addresses and phone numbers to place orders. Maintained and managed customer files and databases. Developed rapport with customers, fostering long-term relationships and repeat business.Collaborated with team members to create effective strategies for improving overall customer experience.EDUCATION Associate of Science Health Administration 05/2016 National American University - Rapid City, Rapid City, SD Course work involved BSN in Science with a emphasis in Health Care. CERTIFICATIONS Medical Assistant, CMA |
