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Candidate's Name
EMAIL AVAILABLE | PHONE NUMBER AVAILABLE | Glen Allen, VA Street Address
Summary
Innovative servant leader with overall 13+ years of IT experience and 5+ years in delivering high quality business solutions
using agile scrum methodologies for end-to-end software development and delivery. An accomplished information
services professional with extensive experience in bringing cutting-edge technology to corporate clients. Proven ability to
manage end to end projects, conduct accurate needs analysis, solve problems, assess technical capabilities, conduct
strategic planning, build, and motivate teams and e ective client communication.
Skills
Agile, Scaled Agile, Microsoft Project Online, JIRA, JQL, Software Development Lifecycle
Con uence, Azure Services, ASP.NET, MSSQL, XML, MS E ective Customer Communication
Teams, O ce 365 Stakeholder Management
Scrum Framework, Product Backlog Grooming, Water- Public Speaking
to-Agile Migration, SDLC, DevOps with Agile, Backlog Management
SharePoint Leading Scrum Meetings
Sprint Planning Customer Requirements Analysis
Resource Allocation Presentation Skills
Meeting Participation Requirements Gathering
Project Management Work ow Analysis
Meeting Facilitation
Risk Identi cation
Agile Best Practices
Scrum Processes
Experience
Cognizant Technology Solutions | Collaborate, facilitate scrum events such as Sprint Planning, Daily
Richmond, VA Stand-Ups, Retrospectives and Reviews for multiple scrum teams
Scrum Master responsible for building Retail Enterprise application with large datasets,
04/2021 - 01/2024 leveraging the Power BI reporting platform to deliver reports with a wide
variety of metric visualizations supporting thousands of users on di erent
access levels via desktop or a mobile device and more
Coordination with product owners and protect the team from distraction,
over-commitment, manage backlog, prioritize resolution of defects/bugs
and lease planning along with the reporting in scrum meetings of 15 to 20
Epics delivery each quarter
Quarterly Budget Planning, Resource Management
Conducted demos of completed work at the end of each sprint cycle.
Kept up-to-date with industry trends in agile software development
methods.
Enforced scrum values such as transparency, respect, commitment,
courage, focus, openness and inspection.
Created dashboards and reports using various tools such as JIRA,
Con uence to track project progress and milestones.
Organized meetings between stakeholders from di erent departments to
discuss potential solutions or strategies.
Worked closely with senior management and other stakeholders during
strategic planning sessions for upcoming releases.
Participated in feature design discussions o ering insights from an Agile
perspective when necessary.
Acted as a servant leader to the development team by removing
impediments and resolving con icts.
Coached stakeholders on their roles in the Scrum process and how to best
support the team's success.
Maintained product backlogs, ensuring that items are well de ned and
prioritized based on business value.
Monitored progress of sprints, providing visibility into project status for
stakeholders.
Assisted with release planning and coordinated e orts between multiple
teams working on related projects.
Provided guidance to Product Owners regarding Agile principles and best
practices for managing product backlogs.
Tracked metrics related to sprint performance and identi ed areas of
improvement for future sprints.
Collaborated with other Scrum Masters across teams to ensure consistency
in processes and tools used.
Supported the development team in understanding user stories, acceptance
criteria and de nition of done.
Encouraged continuous process improvement initiatives through
retrospectives.
Developed training materials to educate stakeholders about agile
methodologies.
Identi ed risks associated with sprint goals and worked with the team to
mitigate them.
Handling JIRA Migration for scrum team, Quarterly Epic Estimation,
Co-ordination with product owner to keep the product road map updated
Con uence Space Creation for Scrum team with access management and
handling di erent pages for onboarding new team members, knowledge
base and more
Service Request and Incident Management in ServiceNow for handling
di erent Infrastructure
Onboarding, Offboarding resources and Applications related requests or
P1/P2/P3 Incidents reported by business
Project Delivery for program level initiative of migrating the data ingested
from multiple sources to single destination Snow ake
Project Delivery of the initiative to bring the data into the central repository
(Snow ake) for further reporting purposes using Azure Data Factory
Budget Management upto $5M
Being Awarded for Client, Star of the month.
S&P Global Inc | Charlottesville, Virginia Collaborate, facilitate scrum ceremonies and coach two scrum teams
Scrum Master responsible for building dozens of software products and automated tools
07/2019 - 02/2021 at S&P Global revolving market data and logistics domain
Selected Responsibilities and Achievements
Coordination with product owners and protect the team from distraction,
over-commitment, manage backlog, prioritize resolution of defects/bugs as
evidenced by the on-time delivery of 8 major initiatives
Striving to remove the team's impediments be it technical or behavioral by
enacting change and continuous improvement, increasing the productivity
of scrum teams by 16% and the quality of deliverables by 22% hence
empowering teams to self-organize and grow cross-functionally
Communicated with cross management, engineers, product managers and
support specialists to meet the goal of addressing and resolving issues
within 24 hours following to document the root cause analysis
Track and communicated team velocity, agile metrics, and sprint, release
progress by creating an e cient release plan to project management
leadership
Smoothing the entire process of release management by providing
extensive support to the scrum teams by adhering to the release checklist,
seeking approvals from release engineering team to build and deploy the
Jenkins and support post release for any issues reported
Provided the team mapping and sizing for the portfolio projects during the
beginning of each release cycle
Escalated risks on time by downgrading project health to red and found
ways to mitigate the same to upgrade it back to green
Created wiki knowledge base by documenting multiple processes for the
scrum team on the market data project to help them dig into the issues as
well as to onboard and fast track a new team member
Co-ordinated with multiple data architects to maintain centralized data
cataloging used within the entire org
Organized design reviews in big data community platform for a logistic
project to ensure consistent and high level of design and implementation
Team appreciation by company's CEO for Natural Language Processing -
"Textual Data Analytics" product on the show Mad Money by on Jim
Cramer CNBC News's channel.
Bitscape Infotech Private Limited | Responsible for designing, planning, tracking and day-to-day activities of
Ahmedabad, Gujarat multiple web development teams for various clients across the globe in
Scrum Master / Technical Lead industries such as cement, Pharma, Australian aviation, schools
06/2012 - 08/2018 Indian government etc
During its transition from waterfall to agile methodologies
Selected Responsibilities and Achievements
Evangelized the bene ts of scrum to ensure its smooth adoption and
successfully migrated multiple projects from Waterfall to Scrum within 6
months using Scrum and Kanban
Coached the team to create clear and concise stories that meet the
de nition of done, improving quality
Leading a team of scrum masters, helping them to create roadmaps and
take ownership for delivery of business values to customers and
stakeholders
Took ownership, commitment to meet the deadlines with quality assured,
leading to happy clients for over 6 years
Enabled and empowered self-organizing team through more autonomy,
team improvement backlogs, increased cadence, better progress reporting
based on Agile metrics with story points claimed in range of 80 to 120%
Assisted team with making appropriate commitments through story
selection, sizing and task de nition and participated in developing and
maintaining team standards, tools and best practices reducing
development time by 20%
Provided the training on SharePoint technology in Sri Lanka to the fortune
500 client and cracked the deal of service contract for our company on its
completion
Conducted rigorous interviews to hire top talents for the organization
Designed the curriculum and provided onboard training to all the new
employees revolving around development practices and technology skills
Managed the performance and career development of the team of
engineers helping them grow to the next level hence leading to more
business and pro ts to the organization
Time sheets approvals of team members to bill the clients on time and
money and xed cost models
Proactive support to all the tickets and issues of various clients in less than
24 hours across the globe as a part of managed service
Honored as 'Out of the box thinker' and 'Bitscape Ambassador Gold
Award'.
Karan IT Systems | Ahmedabad, Gujarat Job responsibilities included development and enhancements to its
Software Engineer commercial product (Express
06/2009 - 06/2010 Kitchens), unit testing and deployment
Worked on Web based applications using ASP.Net, C#
Upgraded commercial product (Express Kitchens)
International Business Machines, IBM | Completed a corporate training and job responsibilities included
Pune, Maharashtra development and enhancements to product named Amex Card (American
Associate System Engineer Express Card), unit testing and deployment using JAVA.
08/2007 - 03/2008
Kautilya Economical Services Private Client Support for Restaurant & Hotel Industry in VB.NET using crystal
Limited, KESPL | Ahmedabad, Gujarat reports.
Software Developer Onsite
06/2006 - 05/2007
Education and Training
University of North Gujarat | Gujarat, India
Postgraduate in Computer Applications
06/2007
Gujarat University | Gujarat, India
Bachelors in computer applications
06/2006
Certi cations
Certi ed Scrum Master, Scrum Alliance Certi ed SAFE 5, Release Train Engineer Certi ed SAFE 5, Scrum Master Agile
with Atlassian JIRA Postgraduate Online Program in Agile, University of Massachusetts Amherst, USA, 2021
Additional Information
Honors & Awards - Gold, Sapphire & Silver Award in various companies
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