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Title Customer Service Office Manager
Target Location US-GA-Rome
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Rome, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE2 year Associates Degree in Business Management. I have 19 years experience in the medical field, a vast range of medical terminology, medical billing, CPT and ICD-9 and ICD-10 coding, Insurance verification including commercial insurances as well as Medicaid and other CMR'S, and EMR such as Misys, Athena, Epic, NextGen, Greenway, Allscripts, and eClinicalWorks. All of my experience has given me superb customer service and management skills.Work ExperiencePractice ManagerDR.MINIYAR'S PEDIATRICS, P.C. - Rome, GAMay 2020 to PresentOversee all 4 locations, ordering supplies, payroll, making sure all offices are functioning properly and making sure any issues have been resolved, writing orders for procedures and getting PAs, bi weekly audits of every office, interviewing and hiring new employees, completing weekly schedules, taking care of any complaints and making sure they are taken care of properly, completing monthly Hedis for the insurance companies, completing referrals, helping with billing, and on days we are short staffed helping the nurses triage patients, chart, and complete the visit. Front Office ManagerSpine Care & Pain Management - Cartersville, GAJanuary 2015 to May 2020 Print out paperwork for next day, last office visit note, and/or MRI results Check in patients and get updated paperwork Collect co-pays, co-insurances, and any balances on accounts and set up payment plans Verify benefits 3 days in advance for all scheduled patients and call to notify them Call in prescriptions, check-out, schedule MRI, CT, and X-rays with facilities, schedule surgeries, procedures, and office visits, check benefits for procedures and how much will be owed at the time of procedure with prior authorizations completed. Throughout the day I would work on claim denials and payment denials and resubmit claims I would do the ordering of supplies, run labs. post payments, and work EOB's and payment, resubmit claims, and facilitate referrals. I would answer a very busy multi line phones, and make sure all scheduling was done and correct At the end of the day I would run all end of day reports and close the office at night Front Office SupervisorDr. Martha Boone (Urology Practice) - Roswell, GAJuly 2012 to January 2015 Front desk check in and check out Collection of all monies and took payments over the phone, mailed out monthly payment statements, billing and coding completed at the end of each day. End of day report completed every afternoon to tally total monies collected, number of patients seen that day, and total charges for the day. Called and verify insurance benefits on all new patients or if they had an insurance change or haven't been seen in quite a while. Schedule Surgeries and complete prior authorizations and precerts for surgeries I would sit down with the patient and explain how each benefit works and pays, created insurance claims daily and following up on old claims, scheduling new & existing patients, calling and confirming patient appointments at last 3 days out and made sure new patient had their new patient portal completed, scanning all old and new paperwork into Athena, I completed daily reports that were in my inbox on a daily basis, faxed consultation and evaluation letters to the patient's primary care physician, answered phones, also helped nurses triage patients and help with vitals, completed precerts and prior authorizations for office visits, completed all patient referrals and got them scheduled, helped the nurses call in prescriptions, assisted the doctor on any needs that she may require, made sure the office was clean, tidy, and looked presentable, and did whatever I could to make the patients happy because they of course always come first.Scheduler/Office ManagerFloyd Home Care - Rome, GAJune 2005 to June 2012- Rome, Ga Working on multiple therapists schedule daily, making new patients filing/daily billing/ Answering multi line phones Ordering medical supplies Inputting admissions, discharges, and follow up information. Inputting patient daily notes, cleaning, generating orders for doctors to sign PayrollEducationAssociate's degree in Business ManagementChattahoochee Technical College - Woodstock, GAMay 2014 to December 2016High school diplomaModel High School - Rome, GAJanuary 2000 to June 2004Skills Triage Transcription Insurance Verification Medical Records Healthcare Management Allscripts Payroll Microsoft Powerpoint CPT Coding Medical Coding Phone Etiquette eClinicalWorks Athenahealth EMR Systems Microsoft Office (10+ years) ICD-10 QuickBooks Medical Terminology Bookkeeping Quality Assurance Laboratory Experience Computer Operation Medical Receptionist Medical Scheduling Nursing Medical Office Experience Supervising experience Budgeting Medical Imaging Vital Signs Office Administration Cerner Office Management Human resources Employee Orientation Schedule management Accounting Experience Administering Injections Practice Management HIPAA Epic ICD-9 Medical Billing Customer service Food preparation Organizational skills Microsoft Office Cashiering Administrative experience Communication skills Leadership Cash handling Microsoft Word Microsoft Excel Management Medicare Medical billing Organizational skills Computer skills Workers' compensation Communication skills Time management ICD-9 Medical coding ICD-10 Medical terminology Medical records Epic HIPAA Healthcare management EMR systems Office management Human resources QuickBooks Microsoft Office Bookkeeping Customer service Accounting Filing Windows Employee orientation Data entry Administrative experience Calendar management Schedule management Cash handling Supervising experience Restaurant experience Basic math Aloha POS Baking Sales Food safety Restaurant management Serving Food service Bartending Insurance verification Medical office experience Medical imaging Phone etiquette Marketing Microsoft Outlook SAP Sales support Word processing Inside sales Microsoft Powerpoint Leadership Inventory control Assistant manager experience Retail management Recruiting Budgeting Payroll Team management Cash register Growing experience Retail sales Hospice care Retail math Working with people with developmental disabilities Working with people with disabilities Revenue cycle management Anatomy knowledge Negotiation Customer relationship management Office experience Math Personal assistant experience Google Docs Relationship management AS400 Order entry Typing Paralegal experience Legal administrative experience Front desk Social media management OutpatientCertifications and LicensesCPR CertificationDriver's LicenseDecember 2020 to December 2026Certified Coding SpecialistMedical Coding Certification

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