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Candidate's Name
PhlebotomistPhiladelphia, PA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLELicensed detail-oriented phlebotomist with 3 years of experience in phlebotomy and lab work. Known for being highly accurate and organized in collecting, preparing, and storing blood samples. Committed to improving patient care.Work ExperiencePhlebotomist TechnicianUnity Phlebotomy-Philadelphia, PAApril 2021 to May 2024 Demonstrated genuine compassion for patients and co-workers. Received 5+ special request to drawn blood from returning patients with needle phobias. Improved patient experience by explaining the drawing process and demonstrating generosity. Performed all necessary handling and configuration with less that 1% of samples lost to human error. Ensuring proper collaboration and maintenance of equipment. Oversaw 500 items in inventory, ordered supplies. Packed specimens adhering to regulations. Complied with policies, protocols, and procedures. Resident AssistantResidential Life LLC-Philadelphia, PAFebruary 2023 to December 2023 Assist with daily living activities Records medical needs Behavioral observations Provide companionship Assure residents are taking daily medications Assist with doctor appointments Restock and maintain sufficient supplies for daily use Maintain a trusting relationship with residentsCustomer Service RepresentativeWFS Worldwide Flight Services-Philadelphia, PAFebruary 2022 to July 2022 Scheduled reservations for customers Maintain a organized and productive lobby Time management Answered phone and assisted customers with changes Confirmed payments, refunds, etc. Resolved payment and order disputes Assisted customers in person & via telephone Maintain a positive attitude Attentive listening skills Attention to detail Create new ways to maintain lines Assure luggages meet requirements Provide direction and appropriate support while following protocol Security Officer/Patient Information Representative Hahnemann University Hospital/Presbyterian Hospital-Philadelphia, PA February 2016 to October 2021 Greet patients in a welcoming manner. Answer and direct phone calls. Responsible for pre registration Answers questions general information Digitize patient information. Assure that patient information is accurate. Unlock various offices and file cabinets Maintain a current working knowledge of new and departing staff Record arrival time for all patients Maintain visitors sign in log Assure that all visitors are permitted to be on the premises Monitor survillance Monitor and mentor assigned patients Problem solving Critical thinking Defuse disruptive situationsEducationCPT in PhlebotomyUnity Phlebotomy - Philadelphia, PAJanuary 2023 to June 2023Diploma in BusinessJohn Bartram High School - Philadelphia, PASeptember 2007 to June 2011Skills Communication skills Front desk Organizational Skills Customer service Phone etiquette Communication skills Leadership Phlebotomy Laboratory Experience Venipuncture (3 years) Organizational skills Time managementCertifications and LicensesDriver's LicenseCertified Phlebotomy Technician