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Title Customer Service Medical Center
Target Location US-NJ-Mercerville
Email Available with paid plan
Phone Available with paid plan
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PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLELogistics Intake Management Sterilization Administration _Skilled, detailed-oriented, and task driven professional specializing in continuity of customer service and safety. Passionate team player focused on creating a safe environment where everyone receives the highest quality care, customer service, and customer satisfaction. CORE COMPETENCIESPeople Engagement Safety Protocols Detail Oriented Response ProceduresMedical Screening Procedures Health Care Services Sterilization Protocols Auditing Intake Protocols Inventory Management Sanitation Protocols Professional Experience Atlanticare Regional Medical Center, Mainland Campus. Pomona, NJ 2/2024-Present CRCST Tech. Collecting used and contaminated equipment, instruments and supplies for sorting and decontamination. Cleaning supplies of contaminants, removing waste matter and operating and maintaining decontamination equipment. Maintain records of sterilization procedures, sterilized items, equipment maintenance and supplies. Examine supplies meticulously to ensure they are properly cleaned and sanitized. Capital Health Regional Medical Center Trenton, NJ 5/2023-8/2023 Intern Program Washing, inspecting, packaging,and sterilizing instruments, and equipments.  Maintaining accurate monitoring records. Using and interpreting chemical and biological indicators. Perform appropriate cleaning of all sterilization equipment. Assist OR personnel in locating/ reprocessing instruments. Communicate openly with internal customers and supervisors. Provide excellent customer service interfacing well with all level of staff,management, and physicians.Penn Medicine Plainsboro, NJ 03/2021 6/2022 Dispatcher Coordinate activities related to the transportation of patients and communicating information to internal and external customers Receive transport calls from various sources and assists in the triaging and prioritizing of requests to assure a timely response Utilize the transport module of the NaviCare CTCM System to dispatch requests for transport services Coordinate emergency and non-emergency medical transportation Verify patients meet the appropriate criteria for selected mode of transportation  Facilitate patient moves to transport personnel Monitor transport logs and provide updates to department leadership Ensure all hospital transporters are adhering to facility policies and procedures  Initiate the disciplinary process for any transporters not complying with policies and procedures  Onboard all new transport hires Lead in-services and cascade to team any procedural updates Penn Medicine Plainsboro, NJ 03/2019  3/2021 Patient Transporter Assist patients or lifting patients into wheelchairs or stretchers Transport patients to various locations in the hospital for medical procedures Offer support, encouragement, and solace to patients Ensure patients are comfortable and safe during transit Monitor the scheduling system for transport requests and completing them promptly Deliver laboratory specimens, medical equipment, supplies, and mail Comply with health, safety, and sanitation regulations Maintain accurate daily logs Provide information and directions to patients and visitors Uhaul Manufacturing Fairless Hills, PA 04/2017  06/2020 Laborer, Material Handler, Welder Loaded and unloaded inventory from loading docks, delivery trucks, storage areas, and production areas Ensured all incoming delivery matches the company purchase order Stored cargo in assigned locations using cargo boards and pallets Managed inventory by identifying, cataloging, and recording the location of inventory  Recorded the number of units handled and moved every day using production sheets  Operated various machinery including booms, cameras, cranes, and forklifts to handle materials and inventory Analyzed pick sheets based on clients' orders and pulling the appropriate products for each order Tracked supply levels and regularly submitting purchasing recommendations  Contacted vendors for pick-ups or returns Complied with all safety and health regulations Clean splatter off trailers when theyre done being weld Retrieve materials/parts for building trailers Weld missing areas if neededSkills Empathetic Customer Service Excellent Communication Skills Safety Management Inventory Management Data Entry Microsoft Office Suite (Excel, Word) Rover Transport Application BLS CertifiedEducationCentral Sterile Processing Preparatory Program  Global Sterilization BS, LLC 2022 CRCST certification 2/2023400 hours obtain through Capital Health intern program Mercer County Community College, West Windsor, NJ 2014 A.S. Accounting Entrepreneurship Training - Opportunities for all (OFA) 2011

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