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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLE EMAIL AVAILABLEAdministrative skills with many years of experience in a multi-tasking environment. I have easily adapted to different offices with a few people and thousands of people such as Hospital, Law firm, Fire and Ambulance, Blue Cross Insurance Office and the County Attorney. Known for dedication to providing premium people skills and customer service in any office environment I am working. My excellent office skills include: Great Customer Service Assistance with applications Cold calling clients Multi-tasking office Sending letters & forms Crime Victim Correspondence Updating all accounts Litigation & Estate accounts Teacher salary negotiations Great communications Proficient Computer skills Easily adaptable to new programs Bankruptcy regulations Using social networking tools Strong organizational skills Ability to travel Love working with people Love working independently Motivated to beat my own goals Great phone skills Looking for a nicely paced office that would enjoy the expertise I would bring to them yet allow me to learn and grow in their office. Looking for a place that is pleasant, exciting, fun and people based. Looking for a change from the present world of collections and into the world in which I feel my talents are better used in Administrative Assistance!EducationHigh School Diploma, Pine River, MN 1980Vennard College, University Park, Iowa, Business and Education, 1980-1983 Mid-America University, Olathe, KS, Business and Education, 1984 Des Moines Area Community College, Ankeny, Computer Aided Drafting Programs, Iowa 1998 Professional ExperiencePuppiesUpNorth, Staples, MNOwner / Operator of million dollar operation, 2010 - Present Helping with facility operations with dogs and puppies. Developed all forms for our business (over 60 forms) which include packets of information re: what to expect adopting our puppy, take and send weekly puppy pictures, download on website, Facebook, Instagram Work with over 250 clients per year on applications, questions, sending packets, sending pictures, tracking all puppies and follow up issues. Work with payment plans and payment in full via credit cards before delivery of puppy. Create puppy baskets with all items to send with puppydeliver puppy to client after 8 weeks. Key approximately 300 invoices into Quicken monthly, download all spending from bank and credit cards, reconcile records, export to Excel to send one page to account on overview of all spending and deposits per year. Keep track of all shots, deworming, rabies, Organizational registrations, exercise program for all dogs to track with yearly Board of Animal Health Inspectionshave received Excellent Awards for past 8 years. Professional Experience (cont.)Lakewood Health System, Staples, MNCollection Specialist, Patient Financial Services, 2006-2016 Serve as a key member of the Patient Financial team for an extremely busy Financial Services department. Assisted in ensuring optimal patient financial care and smooth daily functioning of office. Demonstrated proficiency in talking with and taking accurate patient financial information to aid patients with alpha P-Z (about 5,000 clients) Continued to send on-time collection letters in sequence and talked with patients having trouble making payments. Worked my activity accounts, minimum balance accounts, credit balance accounts on a timely basis Efficiency in handling of multiple phone lines, maintained good client relations while attending to the tasks of receiving money as payment for services rendered via checks, credit card or money orders. Worked with: Bankruptcies, Crime Victim Services forms, Medical Assistance forms, Litigations and Estates. Continued to react calmly and effectively in collecting monies when clients are stressed and outraged. I do a lot of listening while clients vent their frustrations. At times, I would write up a Customer Concern form to be analyzed at a higher level. Worked on meeting or beating my own deadlines of timeliness or lowering monthly budgets. Crow Wing County Attorneys office and Crow Wing County Social Services Administrative Assistant (temp positions while trying to find FT employment) Jan Aug 2006 Answered and transfer multiple phone lines in busy attorneys office and Social Services offices. Gathering documents for attorneys for upcoming trials and court appearances. Sort mail and deliver to multiple offices and departments, file papers to courthouse and Child Support offices. Maui Shower CompanyEvents Coordinator / Admin. Assistant (1 year contract (New start-up company) Jan 2004 Dec 2005(In this position after arriving back from living in Canada for 6 yearsI contracted with them for 1 years) Totally enjoyed taking on the responsibility of starting a company from the ground up. This 79-foot truck and trailer unit would provide showers to the thousands of campers that gather just outside the NASCAR race tracks or other large events such as Sturgis Motorcycle, Moondance Jam and Country Thunder (events that were over 25,000 people) Designed and printed stationery, envelopes, business cards to match the logo of the truck. Created air-tight contracts to send to the event for signatures. Once the deal was sealed, sent thank you notes to each. Worked on getting a data base of all events in the United States with over 25,000 attendees, the dates of event and the location of the event. Cold called data base using persuasive talk, telling them about new business adventure. Explained the detailed process of when truck would arrive, the size it needed to operate, the space it and how the truck and shower would operate. Ordered towels, soap, flip-flops, sanitary and cleaning supplies for shower cleaning. Created route schedules. Set up, once the truck arrived for water trucks to haul water to the truck and trailer so they would have clean water and for the septic companies to take the wastewater out. Set up safe areas to platform the truck so truck and campers remain safe. Obtained CDL for this position. City of Lethbridge, Fire and Ambulance Headquarters, Lethbridge, Alberta, Canada Collection Specialist and Admin Assistant, Fire and Ambulance (In this position after moving to Lethbridge, Alberta Canada. Lived there from 2002-2006 then moved to USA) Served as a key player in a City of Lethbridge (city of 70,000) Fire and Ambulance division. Ensuring tasks done daily were smooth and efficient. Demonstrated efficiency in keying in multiple Ambulance and Fire calls. Accurate keying and data entry to all ambulance and fire calls for insurance, approximately 8,500 calls per year Billed out to several different companies and organizations and received payments for services rendered. Accurately recorded telephone conversations for each client. Blue Cross Blue Shield Provider Audit and Reimbursement Des Moines, Iowa Facilities CoordinatorServed as a key player in a City of Lethbridge (city of 70,000) Fire and Ambulance division. Ensuring tasks done daily were smooth and efficient. Demonstrated proficiency in talking with and taking accurate information of the needs of 1,800 employees from lighting issues to a/c issues, anything to do with the facility I worked in Set up a complete department (30 employees) in Philadelphia, PA as we won the Provider Audit contract for Pennsylvania. Moved departments, sent out documents regarding the move, worked with A/C, Heating, Plumbing companies to have a smooth move Created flyers announcing meeting, etc.Extensive Computer skills! Programs used: Word / Excel / PowerPoint / Publisher / CADD / Heathland, Centricity, EMR, MN-ITS, Rycan, Communicator, Pink Notes, Outlook, Secure Pay, Apptivo (database) etc. References: Scott Doss (Business Associate) MNTC, 218-838-4943 Jay Tyrrell (Business Associate) Self Employed, 218-296-1731 Gary Lange, (Business Associate), recently Retired, owned Lange Dental Laboratory, 218-831-7678 |
