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Click here or scroll down to respond to this candidateSamanthaNiceProfessional SummarySamantha Nice27330 Jenny Hye LaneMarydel, MD 21649PHONE NUMBER AVAILABLEEMAIL AVAILABLEStrong leader and problem-solver dedicated tostreamlining operations to decrease costs and promote organizational efficiency. Uses independentdecision-making skills and sound judgment to impact company success positively. Knowledgeable and dedicated customer service professional with extensive experience in the restaurant and retail industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Dependable Cook with expertise in preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation, and stock management. Efficient multitasker with talents in recipe management and development.
Skills Restocking Fast Learner Reliable Merchandise Restocking Expense Tracking Sweeping and Mopping Microsoft Office Account Invoicing Hospitality and Accommodation Customer Service Excellence Safety Verifications Training and Development Work Task Prioritization Receipt and Refund Issuance Bagging and Packaging Issue Resolution Billing and Payment Processing Weight and Measurement PCI (Payment Card Industry) Learning Strategies POS Systems Operations Microsoft Windows Scanner Operation Guest Inquiries Order Taking Refunds and Exchanges Liquor Law Compliance Coaching and Mentoring Advertising Techniques Speaking Report Preparation Wrapping and Boxing Service-Orientation Refund Handling Reports Identification Checks Return and Exchange Processing Merchandising Social Perceptiveness Point-of-Sale Software Order Verification Trained in Point-of-Sale Systems Instructing Security Monitoring Purchase Assistance Writing Goal-Setting and Achievement Retail Merchandising Customer Seating Credit and Cash Transactions Cash Drawer Management Process Payments Customer Service POS Systems Judgment and Decision-Making Online Orders Preparation Microsoft Excel Product Location Customer Relations Sales Expertise Product and Service Sales Money Handling Order Packaging Verbal and Written Communication Stocking and Replenishing Time Management Skills Cash Management Mathematics Cashier Oversight Active Listening Regulatory Compliance Loyalty Program Promotion Coordination Cash Register Systems Monitoring Complex Problem-Solving Adaptable and Flexible Facility Safety Conflict Resolution Staff Training Payment Collection Cleaning and Sanitizing Currency Counting Persuasion Product Knowledge Strong Butchery Skills Food Plating and Presentation Sandwich Preparation Effective Planner Health Codes Understanding Belt Conveyors Performance Improvement Injury Avoidance Operation and Control Calculations and Measurements Store Room and Walk-In Inspections Ingredient Inspection Bulk Food Preparation Machinery Upkeep Safe Food Handling Procedures Mixing Dishes Sauce Preparation Production Line Management Grill and Broiler Operation Event Catering Order Delivery Practices Food Spoilage Prevention Chopping Vegetables Kitchen Sanitization Institutional and Batch Cooking Ethnic Cooking Menu Marketing Expertise Garnishing and Plating Hot and Cold Foods High-Volume Production Capabilities Contemporary Sauce Work Goal-Driven Merchandise Receiving and Handling Money Transfer Systems Monitor Security Customer Assistance Available Nights, Weekends and Holidays Building Customer Loyalty Proper Staffing Engaging with Diverse Customers Communications Strategies Product Recommendations Persuasive Selling Credit Card Applications Retail Sales Purchase Packaging Transaction Processing Display Building Player Motivation Providing Feedback Cash Register Operation Positive Customer Engagement Returns and Exchanges Leadership Policy and Procedure Adherence Ability to Lift 40 Pounds Store Policies and Procedures Answering Customer Questions Excellent Written and Verbal Communication Speech Clarity Corrective Actions Independent Judgement Teamwork and Collaboration Strategic Selling Folding Clothes Customer Buying Habits Customer Needs Assessment Product Merchandising Strong Communication and Interpersonal Skills Stockroom Upkeep Stocking and Receiving Team Cooperation Security Practices Computer Proficiency and Microsoft Office Productivity Maximization Plates Presentation Exceeding Customer Expectations Item Ticketing and Pricing Merchandising and Display Safety and Cleanliness Standards Cash Handling Retail Metrics and Goals Shrinkage Prevention Special Orders Issue Refunds Reading Comprehension Retail Store Operations Dressing Room Assistance Suggestive Selling Time Management Product Promotion Corporate Compliance Energy and Physical Stamina Maintaining Clean Work Areas Sales Goal Attainment Mail Management Confidentiality and Data Protection Facebook Adobe Systems Adobe Photoshop Administrative Procedures Team Bonding Calendar Management LinkedIn Critical Thinking Travel Coordination Office Management Microsoft Outlook YouTube High-Volume Phone Inquiries Cash Deposit Preparation Google Docs Passenger Support Assisting DriversExperience Bob Evans / Host/Cashier/Grill CookJune 2022 - January 2023, Dover, DE Responded promptly to requests for assistance,spills, and customer inquiries. Monitored self-checkout systems and provide help in resolving complex problems. Kept cash wrap stocked, products faced, andshelving free of misplaced items or trash. Set up new sales displays each week with freshmerchandise. Worked flexible schedule and extra shifts to meet business needs. Tallied cash drawer at the beginning and end ofeach work shift. Performed cash, card, and check transactions tocomplete customer purchases. Operated cash register to record transactionsaccurately and efficiently. Maintained current knowledge of store promotions and highlighted sales to customers. Demonstrated product features, answeredquestions, and redirected objections to highlightpositive aspects. Handled cash with high accuracy and took care to check bills for fraud. Answered questions about store policies andaddressed customer concerns. Counted money in cash drawers at beginning andend of shifts to maintain accuracy. Stocked, tagged and displayed merchandise asrequired. Conducted inventory counts by adding each itemin stock and documenting in computer system. Operated cash register for cash, check, and credit card transactions with excellent accuracy. Built relationships with customers to encouragerepeat business. Greeted customers entering the store andresponded promptly to customer needs. Learned duties for various positions and provided backup at key times. Worked with floor team and managers to meetwida e range of customer needs. Worked closely with shift manager to solveproblems and handle customer concerns. Helped customers complete purchases, locateitems, and join reward programs. Welcomed customers and helped determine theirneeds. Restocked and organized merchandise in frontlanes. Followed recipes and cooking techniques forconsistent results. Operated and maintained grills, fryers, and other cooking equipment. Trained new team members on kitchen operationsand safety protocols. Used cost-saving measures to maximize profits. Utilized problem-solving skills to addresscustomer complaints. Maintained clean, organized grill stations forhygienic, orderly food preparation. Worked closely with other kitchen staff tofacilitate timely completion of orders. Stored and handled goods correctly to maintainfreshness and condition. Monitored food temperatures for proper cookingand safe consumption. Cleaned food preparation equipment, work areas,and counters or tables. Grilled, cooked and fried foods such as frenchfries, eggs, and pancakes. Interacted with guests to obtain feedback onproduct quality and service levels. Provided support to crew members, facilitatingquick food preparation and delivery. Distributed food to team members with efficiency in high-volume environment. Followed recipes and kitchen procedures forconsistent food quality, presentation andstandards. Checked freshness and quality of ingredients. Verified order accuracy and quality ahead ofservice to maintain standards. Modified recipes according to dietaryrequirements. Restocked and rotated food items according toexpiry dates to minimize waste. Prepared food items such as meats, poultry, andfish for frying purposes. Performed daily food preparation tasks bychopping, slicing and dicing various food andingredients. Prepared meals according to customerspecifications. Adjusted gas and electric grills to specifiedtemperatures for quality food output. Created innovative recipes to increase customersatisfaction. Adhered to strict food safety regulations andhygiene standards. Verified accurate portioning of food items andgarnishes. Cooked regular menu items and seasonal offerings according to corporate standards and guidelines. Checked each food item for freshness andprovided feedback to kitchen supervisor forremoval. Washed, peeled and seeded fruits and vegetablesto prepare for consumption. Established and maintained productive staffrelationships for positive working environments. Provided support to crew members through allfacets of food preparation and delivery. Restocked stations and supplies during slowerperiods between rushes. Developed deep understanding of menu items andingredients. Cleaned and maintained kitchen equipmentregularly. Grilled meats and seafood to customerspecifications.Hanover Foods Inc. / Production/SanitationApril 2021 - March 2022, Ridgely, MD Adjusted machines to increase productivity forruns. Participated in regular meetings with teammembers to discuss production updates. Supported machine operators in setup andoperation of production equipment resulting inefficient runs. Resolved issues quickly to maintain productivity goals. Assembled products according to changing dailywork orders and specific customer needs. Organized and prepared workstations andmaterials needed for operations to maximizeproductivity. Maintained machinery to prevent overloads andavoid malfunctions. Volunteered for additional assignments duringpeak work periods to keep tasks on schedule. Inspected and adjusted work performed to meetexpectations. Trained new production staff members on safeand efficient production procedures and propermachine operations. Drilled floors, hung plywood, and applied[Product] to achieve production requirements. Weighed and measured items to prevent wasteand meet quality standards. Used equipment properly to avoid workplacehazards or injuries. Managed inventory levels and restocked suppliesto keep up with high production needs. Met production targets and tight deadlines bycollaborating closely with team members. Inspected final products to assess compliancewith quality standards and established tolerances. Inspected products and machines to maintainquality and efficiency. Made sure that products were produced on timeand are of good quality. Used problem-solving and issue-resolution skills to promptly and successfully address productionproblems. Followed safety procedures and guidelines tomaintain safe working environments. Took on additional shifts during peak work periods to keep projects on schedule. Inspected finished products for quality andadherence to customer specifications. Investigated processing errors and malfunctions, resolving issues with minor machine repairs. Tested products or subassemblies for functionality or quality and troubleshot problems withequipment, devices, or products. Performed general equipment maintenance andrepair to minimize downtime. Troubleshot production issues and provided timely solutions. Examined incoming materials and compared themto documentation for accuracy and quality. Organized work to meet demanding productiongoals. Maintained an organized work area by cleaningand removing hazards. Assembled and tested various products to meetproduction requirements and quality controlstandards. Reviewed production schedules and streamlinedprocesses. Collaborated with other departments to optimizeproduction workflows. Drove carefully through residentialneighborhoods, watching out for parked vehiclesand people. Adhered to local, state, and federal regulations about refuse and recyclable collection. Identified different types of materials to place into the correct containers. Disposed of hazardous materials in appropriatemanner. Monitored inventory levels and reported low stock of cleaning supplies and consumables for timelyreplenishment. Performed routine maintenance on collectiontrucks and other equipment. Inspected and monitored assigned areas toproactively address health and safety hazards. Skillfully and safely operated power scrubber,buffe,r, and extractor equipment to clean andsanitize floors. Resolved customer grievances regarding trashpickup, escalating major issues to the supervisor. Mixed, used, and properly stored hazardouschemical cleaners to reduce the risk of injury orillness. Washed down facility walls, floors, and doorsregularly with cleaning solutions and sprayers. Washed and disinfected collection trucks tomaintain professional standards. Returned cans and garbage receptacles to curbsfor easy retrieval. Developed and maintained personable andprofessional rapport with staff and customers tosupport satisfaction. Responded to emergency sanitation needspromptly and professionally, alerting hazmatprofessionals in alignment with OSHArequirements.Bodies Dairy Market / CashierMay 2019 - December 2019, Greensboro, MD Restocked and organized merchandise in frontlanes. Welcomed customers and helped determine theirneeds. Operated cash register for cash, check, and credit card transactions with excellent accuracy. Tallied cash drawer at the beginning and end ofeach work shift. Answered questions about store policies andaddressed customer concerns. Greeted customers entering the store andresponded promptly to customer needs. Helped customers complete purchases, locateitems, and join reward programs. Reconciled cash drawer at the start and end ofeach shift, accounting for errors, and resolvingdiscrepancies. Conducted inventory counts by adding each itemin stock and documenting them in the computersystem. Operated cash register to record transactionsaccurately and efficiently. Maintained current knowledge of store promotions and highlighted sales to customers. Addressed customer needs and made productrecommendations to increase sales. Identified and resolved discrepancies and errors in customer accounts. Worked closely with the shift manager to solveproblems and handle customer concerns. Upsold additional products and services tocustomers, increasing revenue. Checked personal identifications during alcoholand tobacco sales. Used POS system to enter orders, processpayments, and issue receipts. Worked with floor team and managers to meet awide range of customer needs. Demonstrated product features, answeredquestions, and redirected objections to highlightpositive aspects. Handled cash with high accuracy and took care to check bills for fraud. Kept cash wrap stocked, products faced, andshelving free of misplaced items or trash. Stocked, tagged, and displayed merchandise asrequired. Built relationships with customers to encouragerepeat business. Monitored self-checkout systems and provide help in resolving complex problems. Responded promptly to requests for assistance,spills, and customer inquiries. Worked flexible schedule and extra shifts to meet business needs. Helped customers navigate applications andin-store technology to deliver best-in-classexperiences. Encouraged customers to make additionalpurchases by highlighting current deals andkeeping the lane well-stocked. Set up new sales displays each week with freshmerchandise. Lifted to 50 pounds at once and used the forklift to move heavier loads. Assisted customers with returns, and refunds and resolved transaction issues. Processed refunds and exchanges followingcompany policy. Learned duties for various positions and provided backup at key times. Performed cash, card, and check transactions tocomplete customer purchases. Counted money in cash drawers at the beginningand end of shifts to maintain accuracy.Amick Farms / Line WorkerDecember 2018 - April 2019, Federalsburg, MD Supported current production needs by movingitems between equipment, conveyors, and stagingareas. Used problem-solving and issue-resolution skills to promptly and successfully address productionproblems. Adjusted machines to increase productivity fortheir runs. Tested products or subassemblies for functionality or quality and troubleshoot problems withequipment, devices, or products. Used equipment properly to avoid workplacehazards or injuries. Prepared reports and technical documentation ofday-to-day production processes. Trained new employees on production linemachinery for maximum output and safety. Maintained an organized work area by cleaningand removing hazards. Inspected final products to assess compliancewith quality standards and established tolerances. Calibrated machines to maintain requiredproductivity levels and adherence to qualitystandards. Volunteered for additional assignments duringpeak work periods to keep tasks on schedule. Itaggedted finished products for quality andadherence to customer specifications. Organized and prepared workstations andmaterials needed for operations to maximizeproductivity. Reviewed production schedules and streamlinedprocesses. Weighed and measured items to prevent wasteand meet quality standards. Performed general equipment maintenance andrepair to minimize downtime. Trained new production staff members on safeand efficient production procedures and propermachine operations. Assembled products according to changing dailywork orders and specific customer needs. Monitored machinery to identify concerns, makecorrections, or report complex problems. Investigated processing errors and malfunctions, resolving issues with minor machine repairs. Supported production needs by performingroutine tasks using standard procedures andequipment. Inspected and adjusted work performed to meetexpectations. Examined incoming materials and compared themto documentation for accuracy and quality. Assisted quality assurance by inspecting itemsand removing defective parts. Participated in training sessions to enhance skills and knowledge. Maintained machinery to prevent overloads andavoid malfunctions. Made sure that products were produced on timeand are of good quality. Met production targets and tight deadlines bycollaborating closely with team members. Collaborated with other departments to optimizeproduction workflows. Filled out documentation for each shift on timeand with accuracy.Mcdonalds / Cashier/Customer ServiceMarch 2016 - October 2016, Glen Burnie, MD Used POS system to enter orders, processpayments, and issue receipts. Addressed customer needs and made productrecommendations to increase sales. Responded promptly to requests for assistance,spills, and customer inquiries. Stocked, tagged,d and displayed merchandise asrequired. Worked flexible schedule and extra shifts to meet business needs. Built relationships with customers to encouragerepeat business. Identified and resolved discrepancies and errors in customer accounts. Restocked and organized merchandise in frontlanes. Operated cash register to record transactionsaccurately and efficiently. Set up new sales displays each week with freshmerchandise. Helped customers complete purchases, locateitems, and join reward programs. Maintained current knowledge of store promotions and highlighted sales to customers. Handled cash with high accuracy and took care to check bills for fraud. Tallied cash drawer at the beginning and end ofeach work shift. Performed cash, card, and check transactions tocomplete customer purchases. Answered questions about store policies andaddressed customer concerns. Demonstrated product features, answeredquestions, and redirected objections to highlightpositive aspects. Reconciled cash drawer at the start and end ofeach shift, accounting for errors, and resolvingdiscrepancies. Lif up to [Number] pounds at once and used theforklift to move heavier loads. Counted money in cash drawers at the beginningand end of shifts to maintain accuracy. Helped customers navigate applications andin-store technology to deliver best-in-classexperiences. Processed refunds and exchanges followingcompany policy. Encouraged customers to make additionalpurchases by highlighting current deals andkeeping the lane well-stocked. Kept cash wrap stocked, products faced, andshelving free of misplaced items or trash. Worked closely with the shift manager to solveproblems and handle customer concerns. Greeted customers entering the store andresponded promptly to customer needs. Upsold additional products and services tocustomers, increasing revenue. Monitored self-checkout systems and provide help in resolving complex problems. Conducted inventory counts by adding each itemin stock and documenting them in the computersystem. Learned duties for various positions and provided backup at key times. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Assisted customers with returns, and refunds and resolved transaction issues. Checked personal identifications during alcoholand tobacco sales. Worked with floor team and managers to meet awide range of customer needs. Welcomed customers and helped determine theirneeds.Marshalls Department Store / Cashier/Sales Associate January 2016 - April 2016, Glen Burnie, MD Processed credit, debit card,and cash transactions correctly and provided accurate change to avoidcustomer confusion or disputes. Performed end-of-shift cashout operationsaccording to store policies, maintaining accuratecounts and receipt records. Managed staffing levels to provide optimalsupport for cash register operations. Assisted customers by answering questions andfulfilling requests. Issued detailed receipts to every customer toprovide proof of purchase and avoid discrepancies. Processed credit card and debit payments via[Type] systems, providing accurate charges andcredits. Mentored new team members on sales softwaresystem operation. Answered questions about store policies andaddressed customer concerns. Greeted all customers warmly to build welcomingand positive atmosphere within sthe tore. Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage. Delivered consistently accurate orders, specialrequests,and menu alterations. Provided warranty information to customerspurchasing covered items and services. Reconciled daily totals to maintain balanced and compliant ledgers. Managed merchandise returns and exchanges byclosely checking items and receipts to assesseligibility and make accurate processing decisions. Collaborated with sales floor maintenancepersonnel to quickly address health and sanitation issues. Drove customer loyalty and consistent salesthrough friendly service and knowledgeableassistance. Helped customers complete purchases, locateitems, and join reward programs. Worked closely with the shift manager to solveproblems and handle customer concerns. Operated POS terminals and cash drawerbalancing. Maintained presentable customer areas withdiligent cleaning and proactive recoverymanagement. Increased sales by offering advice on purchasesand promoting additional products. Replenished sales floor merchandise andorganized shelves, racks, and bins for optimalappearance. Connected with customers to support positivetransaction experiences and address serviceconcerns.Kent Island Express / Driver/Assistant ManagerFebruary 2013 - December 2015, Stevensville, MD Maintained professional demeanor by stayingcalm when addressing unhappy or angrycustomers. Strengthened merchandising and promotionalstrategies to drive customer engagement andboost sales. Established team priorities, maintained schedules, and monitoring performance. Mentored team members to enhance professionaldevelopment and accountability in the workplace. Leveraged data and analytics to make informeddecisions and drive business improvements. Set aggressive targets for employees to drivecompany success and strengthen motivation. Identified and communicated customer needs tosupply chain capacity and quality teams. Cultivated positive rapport with fellow employees to boost company morale and promote employeeretention. Monitored security to protect employees,customers, and property. Evaluated employee performance and conveyedconstructive feedback to improve skills. Made hiring recommendations to increase thecompany's productivity and profitability withquality workers. Develop ped loyal and highly satisfied customerbase through proactive management of teamcustomer service strategies. Used industry expertise, customer service skills, and analytical nature to resolve customerconcerns and promote loyalty. Generated repeat business through exceptionalcustomer service and responded to customerconcerns with friendly and knowledgeable service. Controlled resources and assets for departmentactivities to comply with industry standards andgovernment regulations. Launched quality assurance practices for eachphase of development Opened and closed locations and monitored shiftchanges to uphold successful operationsstrategies and maximize business success. Offered hands-on assistance to customers,assessing needs, and maintaining currentknowledge of consumer preferences. Reviewed sales and gross profit reports to assess company efficiency. Assisted in organizing and overseeingassignments to drive operational excellence. Developed a strategy to increase sales and drive profits. Improved staffing during busy periods by creating employee schedules and monitoring call-outs. Defined clear targets and objectives andcommunicated to other team members. Successfully managed budgets and allocatedresources to maximize productivity andprofitability. Supervised day-to-day operations to meetperformance, quality, and service expectations. Established performance goals for employees andprovided feedback on methods for reaching thosemilestones. Developed detailed plans based on broadguidance and direction. Recruited, interviewed, and hired employees andimplemented a mentoring program to promotepositive feedback and engagement. Trained personnel in equipment maintenance andenforced participation in exercises focused ondeveloping key skills. Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs. Helped with planning schedules and delegatingassignments to meet coverage and servicedemands. Monitored cash intake and deposit records,increasing accuracy, and reducing discrepancies. Reduced waste and pursued revenuedevelopment strategies to keep p departmentaligned with sales and profit targets. Increased employee performance and jobsatisfaction to strengthen retention andengagement. Streamlined and monitored quality programs toalleviate overdue compliance activities. Managed senior-level personnel working inmarketing and sales capacities. Created employee schedules to align coveragewith forecasted demands. Maintained positive customer relations byaddressing problems head-on and implementingsuccessful corrective actions. Planned, created, tested, and deployed system life cycle methodology to produce high-qualitysystems to meet and exceed customerexpectations.Five Guys / Cashier/Food Prep TeamMemberMarch 2011 - December 2012, Bel Air, MD Prepared sandwiches, salads, and other specialty items according to customer specifications. Sanitized pots, pans, utensils, |
