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Candidate Information
Title Patient Care Customer Service
Target Location US-FL-Delray Beach
Email Available with paid plan
Phone Available with paid plan
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Work HistoryJiorgianaBernadeauContactAddressWest Palm Beach, UnitedStates, 33409PhonePHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLEmSkillsFirst aid and safetyCare plan assessmentCommunity integrationPatient careState regulations knowledgeMedication AdministrationMaintenance and RepairTraining and DevelopmentDependable andResponsibleMultitasking AbilitiesFirst Aid/CPRTeamwork andCollaborationHealthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.Home Health AideCharmed Life Home Care, Delray Beach, FLOffered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.Traveled to clients' homes to complete healthcareservices and promote continuity of care.Provided transportation and appointmentsmanagement.Supervised daily activities and provided assistance to staff.Encouraged patients to participate in safe physical activity to help boost mood and improve overallwellness.Completed entries in log books, journals and careplans to accurately document and report patientprogress.Completed medical and program reports andmaintained records following clinic standardoperating procedures.Assisted disabled clients to support independenceand well-being.Reported unusual or urgent circumstances inpatients' condition or environment immediately tonurse supervisor.2018-07 -CurrentProgress documentationLanguagesCreole, French and EnglishCoordinated daily medicine schedules andadministration to help clients address symptoms and enhance quality of life.Developed rapport to create safe and trustingenvironment for care.Assisted patients with dressing, grooming andfeeding needs, helping to overcome and adapt tomobility restrictions.Helped clients with managed home care, ensuringefficacy of care by monitoring health status.Transported clients for medical and personaloutings.Delivered top-notch care for children withdevelopmental disabilities, acquired illnesses orinjuries.Housekeeping SupervisorJiorgiana, Boca Raton, FLAssigned housekeeping staff to specific shifts and room blocks based on abilities and dailyrequirements.Increased employee performance through effectivesupervision and training.Trained and mentored all new personnel tomaximize quality of service and performance.Completed schedules, shift reports and otherbusiness documentation.Created and implemented training programs toenhance employee performance.Worked with front desk to respond promptly to allguest requests.Placed orders for housekeeping supplies and guesttoiletries.Introduced new operational programs like incentives to increase company loyalty and reduce employeeturnover.Maintained controls over expenses and inventory for optimal budget tracking.Evaluated employee performance and developedimprovement plans.Communicated repair needs to maintenance staff.Completed financial tasks by estimating costs and2015-11 -2020-07EducationCertificationspreparing and managing budgets.GED : English-as-a-Second-LanguageEducationDelray Full Service Adult Education - Delray Beach, FL 2017-05 -2019-112018-07 CHHA - Certified Home Health Aide2021-02 Certified nursing assistant

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