Candidate Information Name Available: Register for Free Title Medical Assistant Service Representative Target Location US-GA-Augusta Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Professional SummaryMedical Assistant dedicated and compassionate student seeking to leverage clinical training and strong interpersonal skills to provide exceptional patient care in a dynamic healthcare setting. Eager to contribute to a medical team by utilizing knowledge of medical procedures, administrative tasks, and patient support to enhance the overall patient experience and operational efficiencyWork HistoryMercy Ministries - Customer Service RepresentativeAugusta, GA02/2010 - 11/2017Provided primary customer support to internal and external customers in fast-paced environmentMaintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concernsConsulted with outside parties to resolve discrepancies and create effective solutionsEducated customers on promotions to enhance salesPreserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfactionAssisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locationsCommunicated with vendors regarding back order availability, future inventory and special ordersRecommend customers, thoroughly explaining detailsCollected customer feedback and made process changes to exceed customer satisfaction goals 100%Achieved and consistently exceeded revenue quota through product and service promotion during routine callsLeveraged sales expertise to promote products and capitalized on upsell opportunitiesOffered advice and assistance to customers, paying attention to special needs or wantsEMAIL AVAILABLEPHONE NUMBER AVAILABLEAugusta, GA 30904Bold ProfileSkillsSterilization techniquesImmunization AdministrationHealthcare ethicsPatient SchedulingInsurance VerificationClinical DocumentationVital signs monitoringInfection control protocolsEducation11/2024American National UniversitySalem, VAAssociate of Science: Medical Assisting09/2021Miller-Motte Technical CollegeLynchburg, VABachelor of Science: MA.