| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Okolona, MS Street Address
PROFESSIONAL SUMMARYGoal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.Reliable employee seeking work from home Customer Service Representative position. Offering excellent communication and good judgment.SKILLSInventory Control ProceduresSales TrendsCash HandlingOrder ProcessingProduct RecommendationsStore Opening and ClosingCustomer Needs AssessmentCustomer ServiceSales CommunicationsAnswering Customer QuestionsCommission SalesRetail Store OperationsWORK HISTORYAug 2020 - CurrentSales AssociateMetro By T-Mobile - Tupelo, MSOrganized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.Provided positive first impressions to welcome existing, new and potential customers.Answered customer questions regarding sizing, accessories and proper care for merchandise.Engaged with customers to effectively build rapport and lasting relationships.Solved customer challenges by offering relevant products and services.Increased sales by offering advice on purchases and promoting additional products.Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.Prepared large cash deposits with zero discrepancies.Jan 2018 - Aug 2020Customer Service RepresentativeApple - Mesa, AZVirtually (work from home) Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Answered customer telephone calls promptly to avoid on-hold wait times.Answered constant flow of customer calls with minimal wait times.Offered advice and assistance to customers, paying attention to special needs or wants.Provided primary customer support to internal and external customers.Cultivated customer loyalty, promoted repeat business and improved sales.Answered average of 60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.Evaluated account and service histories to identify trends, using data to mitigate future issues.Assist customers with setting appointments, special order requests, and arranging merchandise pick-up.Jan 2016 - Jan 2018Team LeaderElite Comfort Solution - Tupelo, MSConducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.Built strong relationships with customers through positive attitude and attentive response.Established open and professional relationships with team members to achieve quick resolutions for various issues.Led team of 10 members while providing exceptional customer service.Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.Facilitated training for associates through daily coaching and regular performance appraisals.Maximized efficiency by removing safety hazards and debris from work areas.Coordinated weekly meetings for internal and external groups.Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.Documented counts and sorted finished work to promote easy access for shipping or additional processing.Optimized customer support by establishing collaborative service environment.Jul 2014 - Jan 2016Technical Support RepresentativeIqor - Tupelo, MSAssisted customers in identifying issues and explained solutions to restore service and functionality.Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.Collaborated with supervisors to escalate and address customer inquiries or technical issues.Translated complex technical issues into digestible language for non-technical users.Used ticketing systems to manage and process support actions and requests.Submitted service tickets for equipment maintenance requests.Provided Tier 1 IT support to non-technical internal users through desk side support services.Offered troubleshooting of connectivity issues across networks such as Wi-Fi, and cable interruptions.Managed high levels of call flow and responded to numerous technical support needs.Jan 2012 - Jul 2014Assembly Line WorkerMTD Hamilton And RykerUsed established assembly instructions to complete jobs quickly, accurately and with zero errors.Assembled components with minimal supervision, exceeding expected project milestones.Boxed, labeled and transported items to support assembly operations.Assisted quality assurance by inspecting items and removing defective parts.Completed durable assemblies and subassemblies with hand and power tools.Performed hand-finishing of final products after assembling component parts for items.Conducted quality assurance inspections on finished components and identified issues.Inspected and tested components, assemblies and power tools for proper functionality.Identified machinery malfunctions by performing troubleshooting tasks.Put hazardous materials in properly marked containers to avoid injuries or contamination.EDUCATIONAug 2019Certificate Of Completion : PhotographyNortheast Community College Booneville, MSMay 2011Diploma: General StudiesNettleton High School Nettleton, MS |
