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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Wynnefield AvenuePhiladelphia, Pa. Street Address Cell: PHONE NUMBER AVAILABLEEmail to:EMAIL AVAILABLELINKEDIN LINK AVAILABLEExperience:** Extensive knowledge of call center performance metrics,benchmarking,forecasting in predictive dialer,ACD,CTI,IVR environments** Proven ability to inspire others to perform and meet and exceed business goals and deadlines** Ability to work independently with minimal direction from executive team** Ability to develop and implement strategic plans, operating plans, hiring plans, resource plans and process improvement.** Strong communication skills-written, oral and presentation skills.** Extensive experience in a sales environment( inbound and outbound) with knowledge of the one call close and cold calling.** A proven track record of successfully leading teams and exceeding sales objectives.** Strong analytical and problem-solving skills and commitment to customer service and sales.** A history of detail-oriented multi-tasking in a fast-paced, automated customer-focused environment.** Proficiency with MS Office (e.g., Word, Excel & Outlook) Access, PowerPoint. Employment History:6/23Present, Lead Generation Specialist with Sobieski Services.**Market HVAC systems as a Vendor for the local Home Depots**Generating leads and appointments for the Sales force 2/10Present, Senior Lead Generation Specialist at Closets by Design of SE Pa. & De. (Independent Contractor)** Market Closets by Design products and services inside Home Depots within the several Districts** Exceeding production and lead generation goals** Assist in the field training of new marketing representatives and coordinating outside events and Home Shows 4/07 2/10, Junior Partner/Owner and Call Center Manager at One Point Media, LLC** Sell Internet Advertising for The Travel Hockey Planner website** Direct Account Specialists** Train and coach Account Specialists07/05 - 4/07, Call Center Manager at Power Home Remodeling Group** Directly supervise 25 TSRs with 2 direct reports** Monitor calls and online reports** Trained and coach TSRs on the Amcat Predictive dialing system 1/01 -7/05, VP of Call Center Operations at DMD Marketing, Inc.** Directed 2 call centers with 150 stations and 5 direct reports** Implemented telesales training program for loan officers** Consistently exceeded sales per hour and quality goals 4/97 - 12/00, Call Center Operations Manager at Marcom Technologies** Directed operations for a 185-station call center** Consistently in the TOP 2 out of 6 regional offices in profits** Instrumental in the development of quality assurance procedures 10/94 - 4/97, Regional VP of Telemarketing at American Frozen Foods** Directed three call centers (150 reps) with 5 direct reports** Received companies highest sales award for 3 years running** Developed Excellence in Sales training program8/89 - 10/94, Regional Telemarketing Manager at Civic Development Group** Managed 3 out of 5 locations in NJ- (450 reps) with 6 direct reports** Promoted from within from TSR to Manager within 6 month** Developed Quality Assurance and Training Procedures Education:** AAS Business Management/ GPA 3.50 at Burlington & Camden Colleges** The Association of Call Center Managers -An Industry of Leaders |
