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Click here or scroll down to respond to this candidate Candidate's Name
South Windsor, CT | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE
PROFESSIONAL SUMMARY
Well-qualified Senior Sales and Customer Service Professional with 15+ years' proven success in improving operations and
solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to
further company goals. Ready to leverage training and experience to take on new professional challenges, to effectively provide
high quality service.
CORE SKILLS
Office 365 Home Inspections Problem-Solving Skills
Date Entry Conflict Resolution Time Management
Adobe Acrobat Real Estate Law Detail Oriented
Customer Relations Appraisal Procedures Strong Organizational Skills
Strategic Sales Knowledge Analytical Skills
Negotiations Critical Thinking Skills
EDUCATION
Bachelor of Science | Springfield College | Springfield, MA
LICENSES
Builders License | Licensed Real Estate Agent | RES. 0799352
PROFESSIONAL WORK EXPERIENCE
Real Estate Agent | Northeast Realty Group | Stafford Springs, CT 01/2014 Current
Represent buyers and sellers of various developed and undeveloped properties
Advertise/promote properties on websites, social media, and real estate publications
Attend property inspections and appraisals
Generate new listings for sale or rent through cold-calls and referrals.
Wrote listings detailing and professionally highlighting property features to increase sales chances.
Assisted/Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer
expectations.
Senior Customer Service Representative | Eversource | Windsor, CT 01/2015 01/2021
Engaged clients in person and over phone to answer questions and address complaints
Researched and rapidly resolved client conflicts to maintain key accounts
Processed orders for electrical and gas service and collect, verified and process customer payments
Provided consulting to customers on energy efficiency in residences
Resolved customer service issues using company processes and policies and provided updates to customers
Analyzed flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding
concerns
Senior Telemarketing Representative | Cigna | Phoenix, AZ 01/2008 01/2014
Managed workflow and orchestrated high volume of daily inbound and outbound customer calls exceeding quality
service goals
Handled high-volume telemarketing operations with expert use of client management software and computer dialing
Provided timely review and resolution of customer issues utilizing strong communication skills
Completed daily cold calling and outreach to build sales pipeline
Answered questions about company offerings with knowledgeable responses about products and services
Facilitated training to staff on operating procedures and company services
Processed time sensitive specialty medication orders
Senior Sales Representative/ Senior Mortgage Loan Officer | New Home Concepts, LLC | Meriden, CT 01/2004 01/2008
Negotiated loan terms and conditions with clients to maximize profitability
Sold varieties of home remodeling projects and performed new home construction consultations
Completed underwriting and processing of loans
Explained different types of loans pertaining to client situations
Reviewed loan files and updated to match current standards
Worked with underwriters to fix application problems and resolve issues
Communicated with clients, processing teams and other third parties to achieve prompt loan closings
OTHER PROFESSIONAL EXPERIENCE
Social Worker | CT Department of Children and Family | Meriden, CT 01/1997 01/2004
Developed treatments and casework programs for approximately 40 patients monthly
Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address
needs
Maintained regular contact with clients by calling and visiting clients' homes
Investigated suspected cases of child abuse, neglect, and exploitation
Provided crisis intervention, therapeutic and substance abuse services to clients (children, adolescents, and adults)
within the community
Referred clients to various social services agencies
Generated reports, case summaries, and provided court affidavits
Participated in professional development and training opportunities to enhance clinical skills
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