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Candidate Information
Title Customer Service Sales Representative
Target Location US-VA-Fairfax
Email Available with paid plan
Phone Available with paid plan
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DanCochranStreet Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryExperienced sales representative with a proven track record of success in developing new business and increasing sales. Dedicated Fitness Club Manager who enjoys working with clients on a daily basis assessing fitness needs and dealing with employee matters. Adept at effective employee communications and efficient multitasking. Focused on ensuring a refreshing gym experience for members and guests.- Extensive experience in sales and customer service, consistently exceeding sales targets and delivering exceptional customer satisfaction.- Strong leadership skills, with a demonstrated ability to motivate and inspire teams to achieve outstanding results.- In-depth knowledge of fitness equipment, programs, and services allowing me to provide expert guidance and support to members.- Exceptional interpersonal and communication skills, building strong relationships with members, staff, and stakeholders.- Proven ability to analyze market trends and develop effective sales strategies to maximize revenue and market share.- Proficient in using gym several gym management software and systems to streamline operations and enhance member experience.SkillsSales and marketingStaff training and developmentProblem-solvingNegotiationAdaptabilityTime ManagementTeam BuildingTeam leadershipMarket research and analysisCustomer service/retentionDecision makingActive listeningConflict ResolutionStrategy managementExperienceOctober 2015-April 2023General Manager-Urban Boxing DC/Arlington- Spearheaded sales and marketing initiatives, consistently achieving and exceeding monthly sales targets by a lot.- Developed and implemented strategic plans to drive membership growth and retention- Conducted regular staff training sessions on sales techniques, customer service, and gym operations, leading to improved staff performance and member satisfaction.- Managed daily operations of the gym, ensuring cleanliness, safety, and adherence to health and safety regulations.- Developed and maintained strong relationships with corporate clients and local businesses to drive corporate membership sales.- Collaborated with fighters/coaches to design and promote fitness programs, workshops, and events to attract new members.- Analyzed financial reports, monitored expenses, and implemented cost-effective measures to optimize profitability.General Manager-La Boxing/UFC DMVFebruary 2010-July 2015- Consistently achieved top 3 sales performer status Nationwide vs 200 plus managers.- Top selling GM of the year twice Nationwide- Built strong relationships with members through exceptional customer service to maintain a leading retention rate.- Conducted market research to identify new sales opportunities and competition analysis.- Actively participated in industry events and networking activities to expand professional network and generate new business.EducationKinesiologyGeorge Mason University, Fairfax, VA

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