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Candidate Information
Title Customer Service Patient Care
Target Location US-IA-Ankeny
Phone Available with paid plan
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Objective: Professional seeking to meet company productivity goals while exceeding customer satisfaction standards striving to improve the quality of patient care. Hard working self-motivated individual that can work with others as a team or individual to complete any task in a timely manner. Excellent organizational skills detail oriented, eager to teach, to learn and be positive role model to others. Proven success in leadership, operational excellence, and organizational development. Motivated to learn, grow, and excel while encouraging creative work environments.Work Experience:On With Life  July 1, 2019 / current715 SW Ankeny RdAnkeny, IA 50023PHONE NUMBER AVAILABLELead Financial Coordinator for On With Life Corporate Team Lead Authorization and Referrals for inpatient and outpatient programBilling statements and CollectionsLean Team to help all programs have efficient and smooth performance Insurance BenefitsHandle any concerns or urgent calls with external providers, insurance companies and patientsWork with Neurological Team for testingWorking with patients and families with TBI, Strokes, Parkinson, Concussion, Behavioral Health and other disabilities Collaborate with other staff and departments for best care practices or ideas in difficult circumstances in patients care needs Financial Assistance Application and SS applicationsPayment plans for patients with high deductible and balances with our practiceAuthorizations for all programsTracking Authorizations for renewal, past due accounts, and client participation and Stetting up new patient accounts in EMRReferrals to outside sources or providersFundraiser CommitteeSend out and track Evaluations and Plan of Care reports to Providers and Work Comp AdjustersCOVID Tracking and Testing  Team CommitteeWellsky Program CommitteeCollecting payments, Client Participation Cost, and Co-payNotarize legal documentsReport bad debt accounts to Iowa Collections Agency Assisting all programs, staff patients and families with any issues that arise or concerns they may have Working with CFO in any duties neededIowa Total Care  March 2019 / June 30,2019Transfer all IMPA Data from UHC Community Plan to Iowa Total CareWork with Waiver Program Work to setup Referral ProgramIowa Radiology  May 31, 2010 / February 4, 201912368 Stratford Dr.Clive, IA 50325PHONE NUMBER AVAILABLERemote Lead Authorization Specialist starting Program 8/2018Lead Authorization, Case Coordinator, Work Compensation, MVA Cases and Referrals Department Assured comfort and timely attention to all patients Being discreet with confidential information Assist with helping Director with her tasks as needed Assisted in any patient issues and get resolution Covered and assisted the front staff when needed Work with outside companies and resources to better relations and patient care Ordering Supplies Printed and Balanced daily payment report for billing office Providing administrative support to medical staff on and off the clock Making sure that test results are filed with the right patient notes Updating patient records Oversee receptionist area, including greeting and checking in/outpatients and responding to high volume calls, in-person inquires and billing needs/concerns or questionsProcessed and approved all scheduling changesInput data into Epic/RIS to create updated status reports for quick reference of deadlines.Obtaining and researching medical recordsVerified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to customers or internal personnelProcess Insurance denials and Inquiries and required documentation and data entryLed ream of 6-8 scheduling coordinators and insurance authorizationsWest Des Moines Family Physicians  July 2005 / May 20106010 Mills Civic Pkwy #200West Des Moines, IA 50266PHONE NUMBER AVAILABLE Review Board for Policy Pain Meds, Clinic Protocols, and Patient Care Program, Compliance and Ethics Authorizations and case coordinator Maintain Medicine Logs, Temp Control logs, and Ordering Supplies Education for patients on medical issues and answering all their concerns both on office staff or medically Flight Physicals Taking patients vital signs; blood pressure, temperature, height, and weight In-depth knowledge of documenting care provided in the patients medical record Hands-on experience in assisting with exams and minor procedures Proven ability to maintain a safe environment of for patients and staff Oversee medications in keeping with specified policies and procedures Identify patient problems and arrange the plan of care Implement the care plan as directed by the PhysicianIDEC  Mercy  June 2004 / July 2006411 Laurel Street, Suite 3262Des Moines, IA 50314PHONE NUMBER AVAILABLE Taking patients vital signs; blood pressure, temperature, height, and weight In-depth knowledge of documenting care provided in the patients medical record Identify patient problems and arrange the plan of care Implement the care plan as directed by the PhysicianEducationKaplan College 20044655 121st StUrbandale, IA 50323PHONE NUMBER AVAILABLEDMACC  Ankeny IAMadrid High School 1994599 N Kennedy AveMadrid, IA 50156PHONE NUMBER AVAILABLESkillsMicrosoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Power Point, Point Click Care, Wellsky, Medly, EDW Reports, IMPA LRT, CMA, CPR, Mandatory Reporting Class, Pre-Authorization/Insurance, Case Coordinator, EPIC, Allscripts, RIS, Compliance and Ethics

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