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Click here or scroll down to respond to this candidateCandidate's Name
Address: Middleburg, FL Street Address
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObjective:Dedicated and results-driven professional with over two decades of experience in customer support roles, aiming to leverage exceptional communication and problem-solving skills to provide outstanding service and enhance customer satisfaction in a high-paying customer support position.Summary of Qualifications:Proven track record of delivering exceptional customer service and maintaining high customer satisfaction ratings.Exceptional verbal and written communication skills with the ability to convey complex information clearly.Strong problem-solving abilities, proactive approach to finding solutions, and ensuring customer needs are met.Proficiency in utilizing customer support software and tools to manage and track customer interactions.Outstanding interpersonal skills with the ability to build rapport and establish positive relationships.Adaptable and open to learning new technologies and processes to improve customer support outcomes.Excellent organizational skills with the ability to work efficiently in a fast-paced environment.Professional Experience:Customer Support Manager, Ravana, LLC, RemoteOctober 2021-PresentActively engage with customers through live chats, ensuring their needs and inquiries are addressed promptly.Gather and verify customer credentials and required information.Provide professional written communication while suggesting additional products and services.Maintain detailed records of customer interactions and actions taken. Ensure adherence to security procedures in all customer interactions.Receptionist/Dispatcher, Lifeline Plumbing, RemoteApril 2018-September 2021Managed incoming calls, recorded accurate messages, and responded to emails promptly.Logged calls and recorded dispatched jobs accurately in the CRM system.Conducted data entry and maintained precise records of estimates and customer accounts.Efficiently dispatched jobs to appropriate technicians and handled customer invoicing.Utilized upselling techniques and demonstrated knowledge of pricing and terminology.Admin/Business Development, Ronni Jones Marketing, RemoteAugust 2017-November 2019Managed payroll, data entry, and quality assurance tasks.Provided exceptional customer service and handled appointment scheduling.Conducted cold calling and participated in marketing and advertising efforts.Medical Scheduling, New Patient Delivery, RemoteJuly 2016-October 2019Effectively communicated with clients and medical professionals.Scheduled clients across four medical offices, considering various factors.Followed up with doctors' offices to ensure proper exams were scheduled.Consistently achieved top scheduler status and performed administrative tasks as needed.Mortgage Transfer Agent, Expert Connectors, Remote (Temp)July 2016- June 2017Cold-called prospective mortgage refinancing customers using an outbound dialer.Met daily quotas and metrics, performed data entry, and transferred leads to live agents.Utilized rebuttals and objections effectively to assist customers in the eligibility process.Business Development, Inteliverse, RemoteSeptember 2014-June 2017Contacted B2B, CEO, and CFOs, pitching the value of the company and setting appointments.Utilized scripts, overcame objections, and met campaign parameters and quotas.Conducted follow-ups after appointments, ensuring customer satisfaction.Inbound/Outbound Sales, Nexrep, RemoteMarch 2010-November 2016Provided customers with product and service information.Conducted data entry and upselling of over 25 different products and services.Consistently met daily, weekly, and monthly quotas and used rebuttals and objections effectively.Followed scripts accurately.Collections Supervisor, Mercury Finance, Orange Park, FLJanuary 2000-March 2010Managed office files and maintained accurate financial records.Scheduled meetings and appointments with legal teams.Proficient in Office, Excel, and PowerPoint.Conducted quality assurance on all calls and arranged payments with debtors. Managed inbound and outbound cold calling for 120-day past due accounts.Education:St Johns River State College - A.A - A.S.N, 2012-2015Kenmore West, NY - High School Diploma, 1994-1999 |
