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Benton Harbor, MI PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLE Project Management PortfolioAspiring Project Manager with 5 years experience in restaurant management and currently completing Google Project Management certificate. Experienced in effective communication, time management, and expertise in team management and leadership . Seeking a project management role with opportunities for professional development. RELEVANT SKILLS & EXPERTISEProject Management Lifecycle Stakeholder Management Team Coordination Task & Workflow Management Risk Management Resource Allocation Business Writing Problem-Solving Data-Informed Decision-Making Relationship Building Communication Collaboration Leadership Influencing Waterfall Agile Scrum Asana Quality Maintenance EDUCATION, CERTIFICATES, & CERTIFICATIONSGoogle Project Management Certificate Merit America, Virtual Elevated project management skills, demonstrating command over key processes including project initiation, planning, execution, monitoring, and closure while utilizing project management software and documentation tools Applied theoretical knowledge to practical scenarios by completing hands-on projects, involving: defining project goals and success criteria, outlining milestones and deliverables, ensuring stakeholder buy-in and team alignment, procuring and allocating resources, mitigating and managing risks, assuring quality maintenance, and making data-informed decisions Developed expertise in effective problem-solving, leveraging leadership and influencing skills to create cross-functional alignment through effective, streamlined communication Southwestern Michigan College Completed two years of study in social work and abnormal psychology Studied working with diverse populations Specialized in developmental disorders PROFESSIONAL EXPERIENCECaregiver Comfort Keepers, Coloma, MI 05/2022 - 03/2024t Received a letter of recommendation from a client, commending exemplary care provision, meticulous cleanliness standards, and fostering companionship while maintaining professionalism Demonstrated unwavering dedication to providing professional care with empathy, adhering to correct procedures at all times Exhibited a compassionate approach while ensuring adherence to established care protocols, fostering a trusting and supportive environment for clients Proficient in caring for individuals with diverse health and psychological conditions, including dementia, paralysis, incontinence, and other complex needs Applied specialized skills and knowledge to deliver tailored care solutions, addressing unique challenges and enhancing the quality of life for clients Acknowledged for delivering exceptional care services, surpassing cleanliness expectations, and cultivating meaningful connections with clients while upholding professional integrity Store Manager Subway Restaurants, Benton Harbor, MI 10/2019 - 11/2023 Demonstrated unwavering dedication by providing professional care with empathy and adhering to correct procedures at all times Spearheaded effective communication strategies within the team, fostering seamless operations and elevating customer satisfaction levels Demonstrated adept communication skills to streamline workflow and enhance overall customer experience Orchestrated comprehensive training programs and provided ongoing supervision to uphold superior standards of customer service and operational excellence Exhibited leadership prowess in training and supervising staff, resulting in sustained high levels of service quality and operational efficiency Implemented rigorous inventory auditing procedures and introduced waste management protocols, resulting in a notable reduction of food costs to less than 25% Executed strategic inventory management techniques, significantly decreasing food costs and optimizing resource allocation Directed a team of 15 employees through effective daily supervision, shift scheduling, and regular staff meetings, showcasing strong leadership capabilities and empathy Managed a diverse workforce with proficiency in leadership and empathy, fostering a positive work environment conducive to productivity and collaboration Achieved a milestone of 28 consecutive corporate inspections by meticulously adhering to prescribed procedures and maintaining exceptional cleanliness standards. Ensured compliance with corporate standards and hygiene regulations, consistently surpassing inspection criteria and reinforcing organizational reputation for excellence. Lead Server Big Boy Restaurants, Stevensville, MI 06/2016 - 06/2019 Orchestrated team training sessions on new POS software, equipping 15 staff members with proficiency and reducing order processing time by 20% Led the planning and execution of weekly staff meetings, fostering collaboration and boosting team morale, leading to a 10% increase in overall productivity |